In response to user requests for a product that better suits professional sellers, we've created Oodle Pro. Oodle Pro offers functionality tailored to small businesses (better reporting, deeper social media integration, multiple listings support, etc.). To learn more about Oodle Pro go to Oodle Pro Information.

Plan Types: Silver; Gold; Platinum
The service delivered for the each Plan type is the same. The main difference between them is that the number of active listings allowed varies
Payment type: Monthly vs. Yearly
The service and benefits between the two subscription payment types is the same. When you choose to pay monthly you pay the full price for the plan level you have chosen. When you pay for a year in advance you receive a discount on the plan price for your subscription.

To successfully add the Marketplace My Listings tab to your Professional Facebook page:

• You need to be a current Oodle Pro subscriber.


• You will need to be an Admin for that page.

Please fill in the form below to contact the Oodle Pro support team about your issue.
You will need to log into your Oodle Pro account to contact us.

At this time we do not have the ability to change your Oodle Pro category on the website. Please fill in the form below to contact us.

Claiming your listings on Oodle is simple and convenient.

• To claim your listings first log into your registered account.


• Go to the Listings tab in the My Account dashboard.


• Click on the link "Claim my Listings".


• Next, select your business type.


• Choose broker affiliation, location, and broker from the drop down menus.


• Before claiming your listings, be sure to review them to verify that you are the rightful owner.


• Then click on the "Claim Listings" button.

It may take up to half an hour to process your listings. You will receive an email once the listings are live.

Listings can be in Pending Status for two different reasons.

1. If you are new to posting on our site and have not successfully verified your email address, all your listings will remain in Pending status until you click the link we sent to your email address. For more assistance with this check the Registration > Verify section of the Knowledgebase: Registration Problems


2. If you posted in a limited category, such as Real Estate sales or Rentals, you may only have one active listing unless you are an Oodle Pro subscriber. You can deactivate an older listing, so that the newest listing can then be activated. You can also become an Oodle Pro subscriber. Visit the Oodle Pro pages for more information: Find out more about Oodle Pro.

Note about Oodle Pro Categories:
Please keep in mind that when you are an Oodle Pro subscriber, you can have the number of active listings available for the Plan and Category you chose when you subscribed. If you post in a different category, you will NOT be a Pro member in that category and will be subject to the rate limitations for that category.

Oodle Pro users can submit a feed of listings to Oodle using a spreadsheet.

What file formats does Oodle Accept?

Please read our Feed Guidelines for detailed instructions on creating your own Oodle feed. Oodle also accepts Trulia formatted XML files.

Log into your Oodle Pro account, click My Account, click Listings, then click "Upload your listings" to find more information and the form to upload.

Please fill in the form below and describe your question or problem in detail.

At this time, we do not have the ability to modify your Oodle Pro subscription from the My Account > Account page.

Please fill in the form below to contact us about the changes you wish to make.

Please fill in the form below to contact our support desk about your Oodle Pro Account.

If you have questions or a problem with credit card charges from Oodle, please fill in the form below.

An Oodle representative will contact you by email soon.

Unfortunately, we are only able to offer Oodle Pro for the United States. We are working to develop a professional solution for our international users, but it is not yet available.

Please fill out the form below and an Oodle Pro representative will contact you soon.

How to post an advertisement on Marketplace (App) on Facebook
Log into your Facebook account then enter the marketplace (http://apps.facebook.com/marketplace/). You can usually find the Marketplace in the app links on the left on your home page, or you can use the Facebook Search box.

1. Click Post a Listing.
* The Post an Ad / Ask your Friends screen will open.
note: Post an Ad is the default choice. If you want to Ask your Friends, click that heading instead.
Required fields will have an asterisk.

2. Enter a short meaningful title. (This Title shows in the search results)
3. Enter a Price or check the Free box.
4. Enter Location (if you do not choose a location, your current location will be set) and click OK.
HINT:
* Choose your country and if you are in an international location, type in your city name.
* If you are in the US/UK/Canada/Australia type in your city name, and choose your state/region/province, or type your US/UK/Canadian/Australian zip/postal code
* Select a Neighborhood (based on your city, or postal code), or choose 'None (unspecified)'

5. Choose your Category from the drop-down (picklist) box.
   HINT:
   * depending on the category, we may require a sub-category choice.
6. Type in Why you are listing it?
HINT:
* Type a statement to peak interest - Keep it short.
7. Enter Description (limited HTML is allowed. We will recognize a full URL address but we do not currently allow direct links.)
   
8. Fill in other optional or required fields which are dependent on your category.
9. .Attach photos using the Browse button to look through your computer's image files.
   * you can upload up to 8 image files from your computer.
   * You may be asked to certify that you have the right to distribute the photo - this is required by Facebook to prevent Trademark infringement.
10. Check the box to Post to Marketplace or to Post to my friends only.
11. Click Post.
HINT:
** If you have never posted before, you will need to grant the Marketplace application some Facebook Permissions.
12. You will be offered the option to Publish a story about the listing to your Wall. Type in a short statement about the listing and Click Publish (this will publish a short story to your wall about the listing and go out in your feed).

Your ad is automatically activated. It will remain active automatically for 30 days, unless you choose to Close (deactivate) it earlier. When you return to the Marketplace, click "My Account" to view your posted listings. Click the title of the ad or "Edit Details" to Edit the listing. "Promote to Top of Results" will allow you to post a new note to your wall about it. Click Close to deactivate the listing. Remember that once you have sold the item, return to the Marketplace to Close the item. This will remove the listing from the Marketplace search results.

Facebook has disabled the ability for all applications to allow users to attach an Application to their Facebook Profiles.
Sadly, we have been forced to retire this feature of the Facebook Marketplace.

Happily, we have enabled the Marketplace Application Tab for all Marketplace users who have a Professional or Fan page. You no longer need to have a Pro subscription to add the Tab to your Fan or Professional page.

If you are Facebook Connected through the Oodle My Account > Profile page, you can follow the directions on the Networks page to add your listings to your Professional or Fan page.

You can add your My Listings tab to your personal profile page pretty easily. However to connect the My Listings Tab to your Professional or Fan Page on Facebook requires that you be subscribed to Oodle Pro.

In addition to the option to add a My Listings Tab to your Facebook Professional page, Oodle Pro offers several features.
>> Highlighted listings in the search results
>> Enhanced reporting which allows you to see how well your listings are doing.
>> The ability to enhance your Classifieds profile with an additional logo and business description.

Subscriptions are paid monthly or yearly. Yearly subscriptions offer a discounted fee. To find out more about features and pricing for the various categories you can visit: http://www.oodle.com/pro/

If you are an existing Oodle Pro member you can follow these steps:

1. Log into Facebook and then log into Oodle. You can use your Oodle email and password, or log in with your Facebook credentials.


2. Click My Account.


3. Click Networks.


4. Connect to your Facebook account if you haven't already done so.


5. If you are an Active Oodle Pro user, you will see "Enable Facebook Pages for this Account". Click that link.


6. If you administer more than one Facebook page, you should see a picklist box to choose which Page you want to connect. Below that will be a button "Connect Listings to Page". Click the button to connect your page and your listings.
   
   NOTE:If you don't have a Professional page, you will see "Create a Facebook Page". You may also see this message if your Oodle account is connected to a Profile that is not the Page administrator.


7. Once you are connected to the page, you will see a new link: "Add Marketplace app to Page." Click this and a screen pops up. Click the link: "Add Facebook Marketplace Instructions". This will open a separate window.


8. Copy down the instructions and then click into the window.


9. On the Marketplace Profile page, click "Add to my Page".


10. Once completed the "Facebook Page" section of the My Networks page on Oodle will reflect the name of your Professional Page.


11. Next open your Facebook Profile and click the down arrow by Account Settings > click Manage your Professional Page.


12. Add the new Tab to you Professional Page, you should see "My Listings" with the Marketplace logo as an option, or you can search for "Marketplace".

NOTE:
If you have tried these steps and wish assistance adding your listings to your Professional Page, please visit this Knowledge Base form to Request help to attach the Marketplace My Listings Tab to your Facebook Professional Page.

When you remove Marketplace from your list of permissioned Facebook Applications, you will still be able to search for listings on Marketplace. You will not be able to post listings unless you choose to re-authorize our application.

How to remove Marketplace from your Facebook Applications.
If you have posted listings please be sure to close them before you remove the Facebook Marketplace from your Facebook Application Settings.

1. Log into Facebook.


2. At the top of the page near the right, click Account.


3. In the drop down menu, click Privacy Settings.


4. At the bottom, under 'Apps and Websites' click the 'Edit your settings' link.


5. Find Marketplace and click the "X" on the right side in that row.


6. A Facebook window will pop up to ask you to confirm your choice.
   "If you remove Marketplace, it will no longer have access to your data and be removed from your profile, bookmarks, and Applications Page."


7. Click Remove (or Cancel), Click OK.

At the bottom of every message sent from the Facebook Marketplace application, there are two links. This first is a link to manage your subscriptions on the Marketplace. The second link is to unsubscribe from Facebook Notifications.
First try to click the links at the bottom of the message to unsubscribe.
If you have never posted or commented on a listing, or have never responded to a listing on Marketplace, then those links won't work to unsubscribe you. Follow these directions to instruct Facebook to stop sending Marketplace emails to you.

1. Log into Facebook.
2. Click Account.
3. Click Account Settings.
4. Click the Notifications tab.
5. Scroll down to the Other Apps section.
6. Look for the 'Marketplace' and uncheck the box to the right.
7. Click Save Changes.

How to Add Bookmark for Marketplace to your Facebook Home page.
If you don't already have Marketplace Bookmarked on Facebook, adding a Bookmark is easy.

1. Visit Facebook Marketplace.


2. Click the "Add Bookmark" button near the top of the Marketplace Home page, near the "Search" button.


3. A Facebook "Bookmark Application" screen will pop up. Just click "Add Bookmark" and Marketplace will be added to the Bookmarked Apps list.


4. Go to your Facebook Home page, click "More" in the Apps section to see the Marketplace bookmark.

How to Remove "Marketplace" from the left margin list of Facebook Bookmarked Applications.

You can remove "Marketplace" from the Bookmark list in the left margin by the following easy steps. From your Facebook Home page:

1. Click the "More" link at the bottom of the list.


2. Click "Edit"


3. Click the "x" across from Marketplace.

If you are wondering about the (1) across from the Marketplace Bookmark, this number indicates that at least one Friend or Friend of Friend has posted in the Marketplace since your last visit to the Marketplace.

• If the listing is on Marketplace on Facebook, you need to be logged into Facebook to comment on a listing.
• If you are on another "powered by Oodle" Marketplace, you need to be logged into your Marketplace account.
• The listing must be active to post comments on it.
• JavaScript must be enabled on your browser to comment on a listing.

If you continue to have trouble posting comments, please use the form below to contact the Marketplace support team.

(Hint: click thumbs down to see the contact form)

We used to allow users to post ads without having a registered login account.
If you have posted ads or set up Alert email subscriptions in the past, but don't have a password, you need to create a log in account to become fully registered in order to manage your old ads and existing alert subscriptions. And you need to be fully registered in order to post new ads.

How to Register:
1. Visit our site and click "Register/Sign In."
2. You can choose to connect to your Facebook Account, but if you want to connect up to your existing listings and alert subscriptions, you should choose "Create a New Account".
3. Enter you First Name, and Last Name in the fields.
4. Enter the email address you used to post your previous ads or set up your alert messages. Type it again in the second box to confirm.
5. Type in a password that you want to use. Type it twice to confirm, once into each box.
6. Read and Accept the Terms of Use by checking the box.
7. Click "Submit".
8. To complete your registration, log into your email account, and click the activate link in the automatic email that is sent automatically.

NOTE:
If you don't receive the email, please check your spam folder or quarantined email for our message. You can log in to request that we resend the validation message. Once you have confirmed your email address and activated your account, you will be able to log into your account at any time.

To Sign In
• You can log in using your email address plus the password you created.
• Once you are signed in, click My Account link, then click the Listings, Alerts, Profile, or Subscriptions tab (link) to manage your listings, alerts, or settings.

You can still set up Alerts without registering. And you can unsubscribe to turn the alerts off by using the link in the alert message. But to pause the alert or change the frequency, you would need to register.
NOTE: Some 'powered by Oodle' Classified's sites do not allow registration. Those sites do not have a "Register/Sign In" link.

Still having a Problem?
If you are having a problem with registering a new account or logging in, please choose "This does not answer my question " below and fill in the form to contact support.

If the Activate link seems "broken" or leads you to an error page, please try this first.

1. Check for spaces or any line breaks that your email program may have added to the link we sent.
2. Make sure you remove all spaces and line breaks, and then paste the URL into the Address/Location bar of your internet browser.
3. Click Enter to try again.

If your problem persists, please contact us: Just click the thumbs down icon "This does not answer my question". Then fill in the form completely to reach Oodle Support.

If you did not receive the email to verify your account, you may have typed your email address incorrectly.

In that case, all listings you posted will show as "Pending" for status.

If you are still logged in, you can click the My Account link, and then click Account to check the email address and change it.

If you are logged out, then you may need to contact us to get your problem straightened out.

First try to re-register using the correct email address. If you succeed, you will need to repost your listing(s). If you are unable to register with the correct email address, please contact us.

Click "This did not answer my question." and fill in the form to reach us.

There are a number of factors that could cause you not to receive our automatic emails.

• Please log into your account and check the My Account > Account section to be sure you entered your email correctly. If not, change the address and then resend the verify link.


• Please be sure to look for the message in the Spam or Quarantined folder of your Inbox.


• Please add our email address (support@oodle.com) to your Contacts address book, and/or your allowed senders list or your spam filter allowed emails, to make sure that our messages are not being caught by your spam filter or Spam guard program.

If you still can't find the email:

• If you are behind a firewall, you might want to speak to your IT/Network administrator to ask to make sure our emails from our servers are not being blocked.


• If your emails are being forwarded from the address you gave us to another address, we cannot guarantee that they will be delivered to the secondary address.


• There is an additional possibility that our emails are being blocked by your ISP. Sometimes your ISP or web hosting company may provide a quarantine folder/box for you to find those missing emails - usually this folder can only be reached by logging into a website.

Please use your full email address and password to log in.

Explanation:

• We have changed our login method to use the email address for log in. We tried to "grandfather in" old accounts with a separate User Name, but we are no longer able to support that login method. So if you used to use a "User Name" you may need to switch to using a full email address.


• If your email address is not found, please register a new account.


• Your account may have been Disabled/Deactivated. We only do this at the customer's request.

To Reactivate an Account that is Deactivated:
Fill in this Reactivate My Account form to let contact a support representative. We will reply when your request is completed.

If you have lost your password, you can ask our system to reset the password
and send it to your email address automatically.

On the Register/Sign In page

• Click the button for "Log in with Oodle Account" below the log in boxes.
• Notice the "Forget your password?" and click "get a new password."
• Type in your email address and click the "Continue" button.

Our system will reset your password and send it to your address.

To log in
Please use your full email address and copy and paste in the Reset Password we sent you.

Change Password
You can change your password after you log in by doing the following:

1. Click My Account (link or tab).
2. Click Profile (link or tab), and under "Account Settings", click "Change Password".
3. Type in the old password and type the new password twice (once into each box).
4. Click Save Changes.

We apologize that you received an error message.

Please try this first.

1. Delete your cache and cookies.


2. Close and then re-open your web browser program.


3. Try the action again.

Most of the errors are intermittent and usually transient (they stop after a short while) - you can often wait for an hour or two to try again.

If your error persists:
If you have tried the above, and the same action still causes the error, please return here, and click the link "This does not answer my question". We will investigate your issue and respond if needed.

• Each coded error message is unique. The information in the code can provide us with important information about the circumstances of the error you received and will allow us to investigate the problem.


• Please copy the full text and paste into the description box below. If you need instructions on how to copy and paste, follow the link (opens in a new window), and then come back to this form.


• Please include a full description of what you were doing when you received the error. If you were trying to click a link, please copy the Link location and include that in your description. If you encountered the error on Facebook Marketplace, please include a link to your public profile.

An Account can become suspended for many different reasons through several different mechanisms.

• Most often users don't realize that they may not post the same listing more than once
• You may not post across different regions.
• Please check our Terms of Use and Content Policy links.

Sometimes our automated or human review systems make a mistake.

Dispute System
If you feel your account has been wrongly suspended, or a listing has been removed, and you have received a notification from us, please use the "Dispute" link in the email we sent. There may also be a "Dispute" link on your listing manage page. (My Account > Listings > right column).
If you did not receive a Dispute link, you may fill in the form on the Contact Help (Account Mangement) to contact us about your issue. Please be specific.
We will review your account and reply as appropriate.

You can change your password after you log in by doing the following:

1. Click My Classified (link or tab).


2. Click Profile (link or tab), and under "Account Settings", click "Change Password".


3. Type in your current password in "Old Password" box.


4. Type in your new password twice, once in each box.


5. When complete click "Save Account Settings" (button).

If you have forgotten your password, please visit this Knowledge Base article for information on how to reset your password: Resetting Passwords

If you are encountering a problem changing your password after following these directions, please let us know by filling in the form you see after you click "This does not answer my question".

The My Account Home page has a Summary showing several statistics to let you know how your listings are doing.

• Impressions - The number of times your listing has shown on a search results page.


• Clicks - Number of times your listings have been clicked to view listing home page.


• Shares - How many times your listing has been shared by a community member with their friends.


• Responses - number of times the "Respond" button has been clicked for your listings.

To Set your Seller Name
you can easily upload or change the image on your Seller page.

1. Sign into your Oodle account.


2. Click My Account > Click Profile.


3. Scroll down to the Contact Information.
   - This section provides a few tools for you as a seller or buyer
   * First Name, Last Name (never shown to the public)
   * Display Name (the name that shows to the public on your Profile page)
   * Phone Number (a telephone number that will show at the top of each listing).


4. To add or change your Display Name, simply type the name you wish into the edit box


5. Click "Save Contact Details" button to save the change. When the page refreshes, your new display name will show on your Profile page.

Oodle Pro Users:

• There are a few extra fields available for Pro Users.
  * Business Name
  * Business URL (use the full URL to point users to your website)


• Pro Users can also add a separate Business Logo in the same way you would add a Profile image.

NOTE: Some 'powered by Oodle' Classified's sites do not allow registration. Those sites do not have a "Register/Sign In" link and they do not offer the features associated with My Account, such as Seller Profile and Image.
Facebook Marketplace users: Your Seller profile and image depend upon your Facebook privacy settings and cannot be changed.

Change the image on your Seller page.
We no longer support uploading Seller images for users who did not have them prior to April 14, 2011.
If you have an existing Seller image, you can easily remove or change the image on your Seller page.

1. Sign into your Oodle account.


2. Click My Account > Click Profile.


3. Click the "Browse" button next to the Change Image box.


4. Browse your computer files to choose an image file to upload and associate with your Oodle seller profile.


5. Click "Save Profile Settings" button to save the change. When the page refreshes, your new image will show on your Profile page.

Visit your seller page to verify that the changed image is working. If you have live listings, it may take 20 - 60 minutes for the new image to replace the old one when looking at your listings on the search results page.
NOTE: Some 'powered by Oodle' Classified's sites do not allow registration. Those sites do not have a "Register/Sign In" link and they do not offer the features associated with My Account, such as Seller Profile and Image.
Facebook Marketplace users and Facebook connected Oodle Marketplace users: Your seller image is your profile image. If you have connected a Facebook Professional/Fan page to your Oodle account, then we will always use the Professional Page logo or image to accompany your listings.

The My Account page shows you a summary of your Classifieds Marketplace account.
In addition, this section offers access to pages that allow control of listings, alerts and account settings.

• Listings - View and manage your posted or claimed listings.
• Profile - Control and manage your login information including password; change your default location; connect to your Facebook profile and professional page; change your public information.
• Subscriptions - view and manage your Email Subscriptions and Marketplace Alert emails.
• Circles - View and manage Circles you own; control membership and emails for circles you belong to.

Pro subscribers have access to additional tools

• Reports - Generate and view reports on your listings. Download reports in a comma delimited file that can be opened in a spreadsheet program.
• Pro - View your Pro subscription information; update your credit card; cancel your pro account.

We really appreciate your feedback. We would like to hear your ideas for improvement to the My Accounts pages.

Your suggestion will be submitted to the Classifieds program development team for evaluation.

Note: We do not usually send responses back to comments submitted through this form.

We do not have the ability for you to deactivate your account automatically through our website.

Please visit this Deactivation Request the form and a customer support team member will deactivate your registered login account. We will contact you when we are done.

You can easily disconnect from your Facebook profile.

1. Log into Oodle with your full email and password, or with your Facebook credentials.
2. Click My Account
3. Click Networks
4. Click "(disconnect account)" across from Facebook Profile.

When properly completed, you will see "Connect to Facebook" and a "Connect with Facebook" button.

If you are experiencing some difficulty in disconnecting your account from your Facebook Profile, please let us know after you choose "This does not answer my question."

How to Connect to Facebook
If you have an existing Oodle account and the email address and you wish to connect to your Facebook account, you can follow these easy steps:

1. Log into your Oodle account: http://www.oodle.com/register


2. Click My Account.


3. Click Profile.


4. In the Connect with Facebook section, click the link to connect and then a screen will pop up to ask you to sign into your Facebook account.
5. Enter your Facebook email and password

After you follow that procedure, when you log into Facebook and visit the Marketplace App: http://apps.facebook.com/marketplace/ you should see your Facebook profile image near the top of the page on the left. This will always indicate to you that your Facebook account is properly connected to your Oodle login account. When you click My Account there, it should point you to your Oodle My Account page.
HINT:
* Your Facebook Profile image will now be passed into Marketplace as your Seller image for each listing. Tt will also display on your Seller page, unless you have also connected your account to a Facebook Professional/Fan page.
If you have trouble connecting to your Facebook account, you can contact support. Just click "This does not answer my question" link and fill in the form with the details.

Click the Share link on the detail page of any listing to see the option to send the Title with a link to the listing. You can share it using a message or you can post that link to your profile.

• When you choose to send it in a message, the recipients will see it in their Inbox and be able to reply to you.


• When you post it on your profile, it will display in your Links section. If you choose to post on your profile (rather than send a message) the link will be sent via the feed to all of your friends.

How to Connect to Twitter
We are happy to announce that we have been able to restore the Connect with Twitter feature.
If you have an existing Marketplace account, it is easy to connect with your Twitter account.

1. Log into Oodle: http://www.oodle.com/register
2. Click My Account.
3. Click Profile.
4. In the Connect with Twitter section, click the link to 'Connect with Twitter'
5. The page will redirect to a special Titter authentication page and ask you to log into your Twitter account.
6. Enter your Twitter log in information, and the page will redirect back to your Oodle My Account Profile page.

Hint:
* The "Tweet my listings" is automatically checked. If you do not want to Tweet your listings automatically, then uncheck the box.
Your Marketplace account is now connected to your Twitter account.

Once you are satisfied with the search results, and are only seeing the listings you want, create a new alert. Please read the section on creating a good search. Even if there are currently no listings for an item in your local area, we will send you an alert when we see a listing that matches your search. To create the alert, click "Email me when new listings match this search." Then in the revealed box simply type in your address and choose the frequency for receiving email alerts. Click "Create Alert". Once you are done with your alert, or if the alerts are not giving you the ads you expected, you can easily cancel the emails yourself.

When a link seems "broken" or leads you to an error page, please check for spaces or any line breaks that your email program may have added to the link we sent. Make sure you remove all spaces and line breaks, and then paste the URL into the Address/Location bar of your internet browser. Then try again.

There are a number of factors that could cause you not to receive our automatic emails.

• Please be sure to look for the message in the Spam or Quarantined folder of your Inbox.


• Please add our email address (support@oodle.com) to your Contacts address book, and/or your allowed senders list or your spam filter allowed emails, to make sure that our messages are not being caught by your spam filter or Spam guard program.

If you still can't find the email:

• If you are behind a firewall, you might want to speak to your IT/Network administrator to ask to make sure our emails from our servers are not being blocked.


• If your emails are being forwarded from the address you gave us to another address, we cannot guarantee that they will be delivered to the secondary address.


• There is an additional possibility that our emails are being blocked by your ISP. Sometimes your ISP or web hosting company may provide a quarantine folder/box for you to find those missing emails - usually this folder can only be reached by logging into a website.

Alerts are based on your search of the site, and can't be changed or edited.

If your current alert is not providing you with useful ad results, we recommend that you deactivate the alert and create a new alert. To deactivate your existing alert, simply click the "Stop this alert" or "Unsubscribe from this email" link that is in each alert email we send. Or if you have created a login account you can also manage your alerts.

To change the location of the listings you are receiving, make sure your base location and the distance from your base is properly set for your search before you create a new alert.

If you are seeing listings from a location other than the one set in your search title, please choose "This does not answer my question" and submit the form to support.

If you have not registered a login account, you cannot change the frequency of your alert messages.

If you have registered a login account, you can log into your account to change the frequency of your messages.
1. Log into your account.
2. Click My Account
3. Click Alerts
4. Change the frequency by using the down arrow to choose a different frequency.

If you have not registered a login account, you can end your alert messages by doing the following:

Once you receive an alert, simply open the alert email and click on the "Unsubscribe from this alert" link included with every Oodle Alert we send out.

If you have set up multiple alerts, you may have to open more than one message to get each of your alerts stopped. Look at the title in the emails to tell if the alerts are slightly different from each other.

If you have a registered login account and password, you can also log in and click My Account > Alerts to stop the alerts.

If you have a registered login account, you can easily Manage your Alert Messages.
You can log into your account and pause, delete or change the frequency of each alert.
1. Log into your account.
2. Click My Account
3. Click Subscriptions
4. Change the frequency by using the down arrow to choose a different frequency.
Or
Pause or Delete an Active alert. (HINT: you can easily Pause an alert while you are on vacation)
Or
Start or Delete a Paused alert.

Please note that not all 'powered by Oodle' sites allow users to log in. If you are on a site that does not allow login, you will not be able to manage your alert messages, you can only stop them using the link at the bottom of any Alert email.

We apologize that you received an error message.

Please try this first.

1. Delete your cache and cookies.


2. Close and then re-open your web browser program.


3. Try the action again.

Most of the errors are intermittent and usually transient (they stop after a short while) - you can often wait for a hour or two to try again.

If your error persists:
If you have tried the above, and the same action still causes the error, please return here, and click the link "This does not answer my question". We will investigate your issue and respond if needed.

• Each coded error message is unique. The information in the code can provide us with important information about the circumstances of the error you received and will allow us to investigate the problem.


• Please copy the full text and paste into the description box below. If you need instructions on how to copy and paste, follow the link (opens in a new window), and then come back to this form.


• Please include a full description of what you were doing when you received the error. If you were trying to click a link, please copy the link location and include that in your description. If you encountered the error on Facebook Marketplace, please include a link to your public profile.

If you have read our FAQ about Alerts, Searches and Responding to listings and your question or problem is not addressed, you can submit a question or tell us about your issue here. Please fill in the form below.

Sadly, we find that scams are common in the Pets category. Because of that, we have removed the option to set up an alert subscription for the Pets category.
Check back here and we will let you know when we have turned the Pet Alert subscriptions back on.

You can enter what you are looking for into the Search box, and your city, or zip/postal code into the Location box, and we will try to guess which category you are looking for and try to place you in the best category. If we can't figure out the category, we will ask you to choose the category, and then show you the results and you will be able to see the "Refine by" options on the left.

• Location:
  You can search in a radius around one city or zip code. Once you have chosen a location, you can refine it by clicking the link for the location at the top and choosing the distance from a dropdown box. Then click "Find It!".


• Category:
  Pick your category and sub-category and if you want to clear it from your search, just click "More choices...", check "All", then "Find It!" We only allow one category/subcategory to be searched at a time.


• Attributes:
  We assign Attributes to each category, so if you are looking for something specific, search the attributes list in the left margin to refine your choices. For many attributes you can check "More choices ..." and when the box opens up you can search for more than one. For example you can now search for several job titles or car makes and models at once. You can pick several job titles in a specific industry when looking for a job. You can also search for ranges, so for example if you want to search for 1949 - 1958 Chevrolet, you can do that! Once you have clicked onto an attribute wait for the page to refresh to see the results. To get rid of a choice, click your choice with the check mark next to it, then check the "All" box.


• Widen your search area:
  Sometimes to find a rarer item, you may want to widen the region of your search to a larger area until you can see the attribute on the left, check the box, and then reduce your search location to your target region again.


• Keywords:
  If you don't see a choice in the Attributes that describes the item you are searching for, try to use a keyword that is meaningful. Type the keyword into the "Refine By Keyword" box at the bottom of the left margin and click the ">>" button to begin the search.

The listing you clicked on was most likely no longer available. For some reason it was removed from the original website.

Some websites give a message that states the listing is no longer available and they will point to a search page. For some websites, you may simply see a blank page.

In that case, please return to the search results page on our site and "Report" the listing as "unavailable".

Generally, if your browser 'spins' or gives an error when you click on a listing from our search results, it means that the listing was not hosted on Oodle, and the system is attempting to connect to another website. Either the link we were provided was a bad link or the listing has been removed by the original website.

Sometimes the links to listings we receive from other websites can be created incorrectly. In that case, you might notice an error message on your browser.

Another possible problem is that the website our system is trying to point your browser to has an error on the page. This could cause your browser to temporarily freeze.

You can report individual listing problems to us by clicking the Gear icon that you can see when you mouse over the listing on the search results page. If you have noted such a problem with a set of listings from one source, please fill in the form on our Help page to contact support about a Broken Link.

Please make sure you have chosen the correct category for the type of listing you want.

We only show the option to search for a Breed, Model, or other category-specific listing attribute if there is at least one listing showing with that attribute. If the value you are looking for is not showing in the search, first try to widen the search to 100 or 250 miles (km) or even country-wide from your base location. Once you have found and checked the value you want, you can reduce your distance.

Tip: Set an alert once you have the value you want - we will send you a notice for new listing if one turns up in our search.

One easy way to let us know about an inappropriate, illegal or discriminatory listing is:
* On the search results page, look for the "Report" link under each listing. Click it and choose Report as Inappropriate/Illegal.

You will also see that link on the details page of any listing that was posted on our network.

Other websites almost always offer the ability to Report a listing - just look for a link on the details page to let the original website know about the problem too.

When the listing you clicked on is reported to you as being expired or no longer available, you can let us know that we need to expire that listing out of our search results.
In that case, please return to the search results page on our site and "Report" the listing as "Unavailable".

The list of cities we may display on certain pages is not a complete list of the locations we support on our website.

In these countries: United States, United Kingdom, Canada, we have city, state or province and zip or postal code information. In Ireland and India we have city information.

To change your location:
1. Click "Change Location"
2. Choose Country (we will try to guess which country you should be in) from the down arrow pick list.
3. Enter City if we offer state/province information, we will give a list of matches to what you have typed so far. Make sure to choose the correct province. If you are in a country where post/zip codes are supported, you can enter the post or zip code instead.
4. Choose the radius of your search. You can choose how far from your base location ("exactly" means search only your city) to country-wide search.

We do not have the ability to search by state or county/parish/township boundaries.

At this time, we only support searches and posts in these countries: United States, Canada, United Kingdom, Ireland, India, and Australia.

We do have an application on Facebook called Facebook Marketplace - in this application we allow users from other countries to post listings in their countries.

We currently have the resources to support searches and posts only in English.

We highly value our customer's requests and suggestions for improvement. If you wish to submit a request to add your country or language, please choose "This does not answer my question" and fill in the form below.

If you posted your listing on a 'powered by Oodle' site, please log in to edit your listing to change the location. You can change it by typing in a different city/state (province) or by typing in a zip (postal) code.

If you posted your listing on a different website and the listing is showing here with the wrong location: Please visit the original website to edit the listing, or ask that website to correct the location in the listing data that they send to us. It can take 24-48 hours for that correction to show on our search results.

If you purchased your listing from a local paper, and it is showing as hosted on our site, please contact your local paper to help you resolve the problem.

If your location problem persists:
Please click "This does not answer my question" and fill in the form to contact us about your issue.

We apologize that you received an error message.

Please try this first. Delete your cache and cookies. Close and then re-open your web browser program.
Try the action again. Most of the errors are intermittent and usually transient (they stop after a short while) - you can often wait for an hour or two to try again.

If your error persists:
If you have tried the above, and the same action still causes the error, please return here, and click the link "This does not answer my question". We will investigate your issue and respond if needed.

• Each coded error message is unique. The information in the code can provide us with important information about the circumstances of the error you received and will allow us to investigate the problem.


• Please copy the full text and paste into the description box below. If you need instructions on how to copy and paste, follow the link (opens in a new window), and then come back to this form.


• Please include a full description of what you were doing when you received the error. If you were trying to click a link, please copy the link location and include that in your description. If you encountered the error on Facebook Marketplace, please include a link to your public profile.

We highly value our customer's requests and suggestions for improvement, and so we will submit your request to our product development team for evaluation.

Please note that if you have a question or need a response, we do not necessarily respond to Feature Request messages.

Please fill in the form below to contact support about your issue.

Please fill in the form below to contact support about your issue.

Please fill in the form below to contact support about your issue.

Please fill in the form below to contact support about your issue.

We support limited HTML in the Description field. No HTML is allowed in the listing Title.

Limited means:

• Bold


• Italic


• single line break


• paragraph


• Some other Basic codes such as ordered and unordered lists.

Beginning mid November 2010, we have temporarily disallowed hyperlinks in some listings.
We have taken this action for trust and safety reasons.
For more information about trust and safety, visit our Safety Center.

We apologize that you received an error message.

Please try this first.

1. Delete your cache and cookies.


2. Close and then re-open your web browser program.


3. Try the action again.

Most of the errors are intermittent and usually transient (they stop after a short while) - you can often wait for an hour or two to try again.

If your error persists:
If you have tried the above, and the same action still causes the error, please return here, and click the link "This does not answer my question". We will investigate your issue and respond if needed.

• Each coded error message is unique. The information in the code can provide us with important information about the circumstances of the error you received and will allow us to investigate the problem.


• Please copy the full text and paste into the description box below. If you need instructions on how to copy and paste, follow the link (opens in a new window), and then come back to this form.


• Please include a full description of what you were doing when you received the error. If you were trying to click a link, please copy the link location and include that in your description. If you encountered the error on Facebook Marketplace, please include a link to your public profile.

Please fill in the form to submit a feature suggestion to our product development team.

We love to read your suggestions.

Note: We usually do not reply to these suggestions. If you are having a problem with Post, please use a different form.

Listings can be in Pending Status for a few different reasons.

1. If you are new to Oodle and have not successfully verified your email address, all your listings will remain in Pending status until you click the link we sent to your email address. For more assistance with this check the Account > Verification section of the Knowledgebase.


2. If you posted in a limited category, such as Real Estate sales, you may only have one active listing unless you are an Oodle Pro subscriber. You can deactivate an older listing, so that the newest listing can then be activated. You can also become an Oodle Pro subscriber.http://www.oodle.com/pro/


3. Email we sent to your address may have bounced for a different reason. Please choose the option below "This does not answer my question" and contact us through the form presented.

1. You can manage, edit and deactivate (close) the listings you posted yourself.
2. Log into your account and edit the ad by clicking on My Account > Listings. On the Listings page you can see the listing ID, the number of views and the current listing status in the right column . In the left column click Manage (or click the title).
3. When you click Manage you are taken to the Ad Management page. When the page refreshes, click the Edit Details link to edit your posted listing. Click Activate/Close to change the status of the ad.
4. When choosing to edit, the background will gray out, and the Edit Screen will pop up to the front. Make the changes you need in the available edit boxes. When you are done making changes click the "Post" button.

Changes will show immediately on the Manage your Ad page, but will take 30-60 minutes to index in our system and show in the search results pages.
NOTE:
Registration is required to post and edit an ad.
Visit our Help FAQ page to find information on how to register a login account.
NOTE:
Not all "powered by Oodle" classifieds allow registration and login. Please visit the partner page to make changes to a listing purchased from a partnered or co-branded business.

1. Log into your account.


2. Click "My Account" then click "Listings".


3. Click the title of the listing you would like to add the image to (or click the "Manage" link).


4. Select "Edit Details".


5. Click "Upload a photo." then click the "Browse" button to find the image stored on your computer.


6. Click the "Post" button to upload the photo to your listing and your listing will be processed.

The first image you upload will become the Thumbnail for your listing in the search results.

Here are some important details to help you check that your image is compatible for our site:

We have a maximum storage size limit for uploaded images. Each image may be no more than 8MB in size. Please check the storage size of the images before you try to upload.

Image File Formats allowed:
We accept these image formats: .jpg, .jpeg, .gif, .png, .bmp
We cannot accept .tiff, or .wmf formats at this time.
Non-image formats cannot be uploaded at all. For example .pdf and .doc are not image format files.

Please note: not all "powered by Oodle" websites allow the users to register a log in account.

Log into your account and close the ad by clicking on My account > Listings (tab or active listing link). On the Listings page click the title of the ad you wish to close. Click Close.

Follow the same steps to edit your posted listing.

When the Edit screen comes up, simply hover your mouse over the thumbnail of the image you want to remove and clicking the red "X" in the corner. Remember to click "Post" to complete the task.

If you are attempting to change the order of the images, please wait until the system has indexed your changes (usually less than 20 minutes) before you add new images.

Note that the new thumbnail image may not show immediately when looking at your listing on the search results. But if you can see it on the "Manage This Listing" page, then it will eventually show in the results.

The system that detects duplicates is automatic. It looks at many different variables in each listing. This system compares posted listings as well as listings obtained from other website sources.

Your listing is not unique in our system. At least one duplicate listing was identified by our system. The general options are that someone else posted the same item with the same exact description and used the same image you used or we detected duplicate titles etc. on listings which were sent to us from other sources.

To resolve this problem, you can edit your listing to change the title and description and image. Once the changes are processed and indexed, then your listing would no longer be a duplicate of the other listings (even though the item is the same). The system would recognize that and remove the duplicate status automatically.

There are some fields (attributes) of a posted listing that can be easily edited, and some fields cannot be edited. To follow is a list.

These fields cannot be edited at all:

• Currency - is based on the currency for your country.


• Attributes that are read from the description or "parsed" by our program after posting is completed. eg. "parking" is the amenity which is assigned when the word "garage" shows in the description for a rental or real estate listing.

These fields can be edited directly by using the edit box associated with the field:

• Title


• Description


• Location


• Category


• Price


• Images can be added and removed.


• Attributes specific to the category that are input on the description page from category specific fields we show during the post process.
  eg. number of Bedrooms and Baths, or the mileage on a car.

How to Edit

1. Log into your account


2. Click My Classifieds


3. Click My Listings. Find the title of the listing you want to edit.


4. You can either click the title of the listing to view the ad management page, or you can click "Edit Details" under the title.


5. The background will gray out and the Edit screen will pop-up. Make the changes to the description, title, category and then other editable fields as needed.


6. Click "Post".

Note:
Once the changes are processed into our search database, the changes will show on the search results. This process can take 30 minutes to 1 hour or longer depending on the current level of other activities.

Please fill in the form below to contact support about your issue.
Please include: the Title and the ID number for the listing that has an image showing on the details page, but does not show a thumbnail on the search results.

How to Repost an Expired listing:

If you haven't sold your item within 30 days from the date you posted it, you can Repost your listing. There are two ways to repost.

• We send out an email message that will allow you to automatically re-post your ad, once the listing has expired. The message is titled: "Your ... Classifieds ad has expired." Use the link in that message to repost your listing.


• You can log into your account to Repost your listing:
  
  
  • click My Account
  
  
  • click Listings
  
  
  • click the title of the listing
  
  
  • click the “Repost” button to repost your ad.

NOTE:

• The Repost button only shows after the listing has expired.


• Each listing can only be reposted once.


• A new listing will be created with a new ID number, a new create date and a new expiration date.


• If it is beyond 30 days after the expiration date, then the link/button may not work to repost. In that case, please post an entirely new classified ad.

**Please Note: Some "powered by Oodle" websites do not offer a log in account. If you posted your ad from one of those sites, you must use the link in the email to repost your ad.

You can remove unwanted comments from your listing's wall.

• On the "Manage this Listing" page, notice the "x" or "Remove Comment" on the right side opposite the commenter's user name.


• Click the "x" or the "Remove Comment" link and a message window pops up:
  "Delete Comment: Are you sure you want to delete? Yes / Cancel".
  
• Click Yes to remove the comment permanently from your listing's page.

Be sure to look in the correct category, and City or zip/postal code location for your listing.

If you still cannot find your listing: Visit this page again, and click the link "This does not answer my question". We will investigate your issue and respond if needed.

Late in 2010 we joined into an agreement with eBay Classifieds. Now when you post a listing on eBay Classifieds, they send us your listing details along with your email address. We now create a copy of your eBay Classifieds listings and show them in our search results.

With this new agreement, you can now register an account (with your eBay Classifieds email) and log into Oodle deactivate the copies of your listings that are showing in your account from eBay. Additionally, if you post on the Marketplace on Oodle or Facebook, then your listings will be copied to eBay Classifieds (www.ebayclassifieds.com) as well.

The best benefit of this reciprocal agreement for eBay Classifieds users is that if you activate your Oodle account and connect it to your Facebook Profile, your eBay Classifieds listings can be shown in the Marketplace on Oodle and Facebook. This allows you to take advantage of our social media features to market your listings.

Additionally, if you connect your Facebook Professional/Fan Page, add our Marketplace application to your page, and if your listings are paid, they will show on the Marketplace page app and new listings will post to your Page wall.

Your listings on Oodle are not editable on Oodle. If you want to change the listing, visit eBay Classifieds, and log in to edit the listing there. It will take a few hours for the listing to then be updated on Oodle.

If you wish to activate your email account on Oodle, just visit http://www.oodle.com/register and create an account with your eBay Classifieds email address.

This article will help if you have received a message from us with a subject like "Your listing is now live in Marketplace" and you did not post your listing on Oodle or one of our 'powered by Oodle' partner sites.
We are a Marketplace website that allows users to post and comment on listings in a
social context. In addition, we aggregate classifieds listing data and are a search engine for online postings.
Many posting websites either submit their listings to us or allow us search their site in order to increase the exposure of their customer's ads.
You may not have realized that Marketplace has been sending you leads for your listings already because we were simply pointing shoppers to your original listing. Now, when we detect the email address in the description of your listing, we host your listing on our site and let you know directly that the lead is coming from Marketplace.
You can fully register an account with our system by visiting http://www.oodle.com/register. Choose "Create Account" and use the email address that received the message.
Read more about Registering on our FAQ here. And about Managing your listings on our FAQ here.
If you have read all this and still need to contact us directly about this, visit this same article on our Help Form here and click the 'Thumbs down' icon. Please provide details.

We are a Marketplace that specializes in online postings in a social context. We don't actually allow the posting of listings in the Personals category. However some Personals websites submit their data to us to for us to display in our search results. We apologize if you were not notified of this by your personals ad web host.

You can use the form below to contact us about removing a Personals listing or other personal information showing on our site.

Please fill in the form below to make contact with our support desk about your issue. Please provide us with full details.

Listings viewed on our site, but obtained from other websites cannot be edited on our website.

• If you originally posted the listing on the site that shows as our source for the listing please visit your original listing and edit it. Our site will usually get notification of the changes and those will be reflected in a new version of your listing within approximately 3 days.
• If you wish to we can remove the listing(s), but if the original is still available where the listing is posted, others will still be able to see and find the listing there and we cannot be sure new versions of the listing(s) won't show up on our site.

If you still wish us to remove your listing use this form here, fill in the form and please provide us a link to the search results page that shows the listing. In addition, we will need other information, such as a link to the source of the listing.
[Hint: Click The thumb down icon on the Help form to contact us].

If you found your business listings on our site and they are out of date, or have wrong price information, we cannot edit the listings.

Listings we obtain from other sources must be edited at the source website.

• Note the name of the source in our search results.


• Click through to the original listing(s).


• Check to see if the information on the source site is correct.


• If the information is wrong, please contact the source directly to change the information.


• If the information is correct, please click back to our search results and Report the listing please note what is wrong with the listing in your report.


If there are a large number of listings that are incorrect from one source, please return to this article and click the link below "This does not answer my question". Then fill in the form to contact our support desk about your issue. Please provide us with a link to the search results which shows the incorrect listings and details about your business.

We are a Marketplace website that allows users to post and comment on listings in a
social context.
In addition, we aggregate classifieds listing data and are a search engine for online postings.
Many posting websites either submit their listings to us or allow us search their site in order to increase the exposure of their customer's ads.
In most cases where the ad is not sourced from our network, we point the potential buyer to the original home page of the ad in order to contact the seller or get the full details.
Listings showing on Oodle but posted from another site cannot be edited on Oodle. We can remove the listing - if needed.
How to Contact us about removing your Business, Property, or Personal listing

• First please use the "Report" link (under the Gears icon on every listing) to let us know about your problem. You can add a short comment. Then you can contact us.
• To contact support regarding your Business or Property listing, visit this link and fill in this form:
  Please Remove my property or business listing
• To contact support regarding your Personals listing or other Personal Information, visit this link and fill in the form completely:
  Please Remove my personal information

I found some of my listings on your site, where are the leads going?

To answer your question, we need you to fill in the form below. Please be sure to include a link to the listing(s) you found on our site.

The fastest way to receive assistance with your listing is to contact your local newspaper's website directly about your listing showing on our site.

Due to our emphasis on Social Marketplace - buying and selling in a Social context, we do not post links.
We do not accept requests to exchange links with other websites.
If you are interested in partnering with Oodle, please visit our Partner information page for general information.

Our Support team never has additional information about the specific listings you see on the Marketplace.
The support team can't help you contact the seller.

To contact the seller

• Click on the title of the listing or the "Details" link. This will take you off of the search page to a separate details page.
  If the listing was posted on another website, you may be taken off of our site to the original page where the ad was posted (many ads aren't posted on our network).


• There is always a way to contact the seller/poster from the original ad.
• Each website provides their own way for the buyer to initially contact the seller.
• Some listings may actually have a phone number in the text of the description.
• Other websites may display the email address of the seller.
• Some sites may ask you to fill in a form that automatically sends email to the seller.
• Listings posted on our site will have a "Check Availability" or "I'm Interested" button.
• This form will send a private message to the seller.
• If you are registered and connected to your Facebook Profile, you can make public comments on listings.

If the link from our site does not take you to the home page of the original ad, it has probably expired, or been removed either by the poster of the ad or by the website (because it was sold or it may have violated posting rules). You can let us know when a listing is no longer available or is a scam, by clicking on the gray gear icon, and choose to submit a "Report" to our content review system.

Signs of a SCAM - Beware of listings with email addresses that seem to be written to look like they are not email addresses like this "j a n e d o e (a t) h o t m a i l d o t c o m" or similar. Also beware of listings with email addresses or websites showing on the image.

There are a number of possible causes to prevent you from seeing the image, or from being able to enter the words and have them recognized by the system.

• Please check to make sure that your internet browser has scripting / javascript enabled.
• Check to make sure that your internet security firewall is allowing third party images to display.
• Your browser may be using a security Add-on that is interfering with the display of the third party image.
• Check that your browser and security firewall are allowing third party cookies.
• This problem can sometimes be resolved by making our site "trusted" in your firewall.

If you can visit this page: CAPTCHA Test page and enter the verification words correctly in the form, but still can't do it on our site, please contact us to let us know "This does not answer my question" and submit an issue to our support desk.

• The item may be sold - but hasn't been removed from our site yet.
• The poster of the listing may be a scammer who doesn't want you to use the Respond link. Watch out for sellers who put an email address in the Title of the listing, especially if they try to format it so it doesn't look like an email address.
• Sellers who try to get you to send an email directly to them by putting the email address in an image are most likely scammers.
• If the email you received from a seller in reply looks blank, it is because they sent an email with an image imbedded in it. We have stripped out the image that they sent in the email.

Visit our Safety Center for information on how to shop safely using online classifieds.

Contact us and let us know the details, if this article doesn't answer your question.

The other Classifieds user may have entered their email incorrectly. We do not have another way to help you reach the buyer/seller.

The user might be a scammer who set up a dummy email address and is no longer able to access that email address.

The user may have been removed from our system for Violations of Terms of Use.

As a measure to increase Safety on our site, we prevent users from immediately sharing their email addresses until a level of trust has been established between the buyer and seller.

This means that if you posted a listing on our site, or if you use the "Respond" button above the listing description to contact the seller, your email address is hidden behind a coded number.

Once you have emailed a few times and can get a feel that the seller or buyer is legitimate, you can share your phone number so that you can make plans to meet and inspect the item and make the exchange of money.

Here are some notes about safety while shopping the online Oodle Marketplace:

• If the listing is hosted on our site, always use the phone number or the "Respond" button provided by us which is above the title and description.


Common signs of a Classifieds scam:


• The poster of the listing has put the email address on the image attached to the listing.


• The poster has attempted to disguise the email address by changing it to prevent it from looking like an email address.


• The poster has created a "Click here" type link to "ask the seller a question".


• The seller asks you to pay in advance for shipping the item, and refuses to meet with you, or telephone you.


• The buyer wants to overpay for your item.


• The seller wants you to wire money or send money in advance


• For more tips on shopping online classifieds safely, visit our Safety Center: http://safety.oodle.com.

Please fill in the form below to contact support about your issue.

Please fill in the form below to contact support about your issue.

We recommend dealing locally when you choose to buy or sell through online classifieds.

We do not assist with transactions or guarantee payments or deliveries of items. We generally recommend that you accept or make payment in cash and handle transactions in the usual way classifieds ads have always been completed: with a meeting; inspection of the item; payment in cash and a handshake.

Tips for safely using online Classifieds are available at our Safety Center:
http://www.oodle.com/info/safety_guidelines. You can find a link to the Safety Center in the footer of most of our pages. http://safety.oodle.com.

There are many things that might cause a listing to be removed, such as our automated safety mechanisms, user reports, trademark violation complaints, etc.

If you believe your listing does not violate our Terms of Use or contain prohibited content, and you think it was removed by mistake, send us a message.
Be sure to be specific about why you think we made a mistake and tell us which listing removal you are disputing.

We have various automated and manual safety mechanisms for reviewing listings posted on our site. When we determine a listing is fraudulent or spammy, we remove the user from our site, and send a "Safety Notice" to everyone who has communicated with this user. If you received such notice from us, read below for some frequently asked questions.

What should I do now?
Most of the time, you don't need to do anything. As long as you did not send the scammers money or did not give them your credit card or bank account information, you should be fine. Even if you gave them some personal information, such as your actual email address (which we try to prevent by providing you with an anonymized oodle.com address) or your address, there isn't much a typical scammer can do to harm you.
If you did disclose your bank account information or credit card number, call your bank immediately.
If you lost money, select "I lost money to a scammer" from the dropdown above to contact us about that specific issue.

Can I report this person to any authorities?
If you lost money, you could report the user to your local police or the local FBI office. If you didn't lose money, you can still file a report on the FBI Internet Crime Complaint Center website.

How do I know this person really is a scammer?
There are many signs that might give someone away as a scammer. Here are some common ones:

• They insist you contact them at their private email address and not through Oodle.
• They have a complicated story about why they can't meet in person.
• They try to create a sense of urgency.
• They want you to send money without seeing the item.
• They claim to use a "vehicle protection program".
• They want to charge you a shipping fee for something they're giving out for free or very cheap.
• They want to pay you more than you asked for and then ask you to send part of that money to a "shipping agent" or someone similar.
• The deal is simply too good to be true.

I really think you made a mistake in this case.
Our safety mechanisms do occasionally make mistakes. If your received a safety notice about someone you are pretty sure is a legitimate user, please let us know so we can reinstate that account as soon as possible.
Here are some signs that the user is probably legitimate:

• They offered to meet in person or they gave you their address.
• You talked to them on the phone.
• There is nothing suspicious (see above) about their listing or behavior at all.

Let us know if you think we marked someone by mistake.
[Hint: Click "This does not answer my question" to reveal the contact form.]

We are very sorry to hear you lost money. Please read the information below.
Can you get your money back?
We don't have the power to get you your money back since no transactions actually go through us. But we have potentially useful information we can provide to the police. We recommend that you take your case to the police, or the local FBI office.

Where can you file a complaint?
You can file an online complaint at the FBI Internet Crime Complaint Center. According to their website: "IC3's mission is to serve as a vehicle to receive, develop, and refer criminal complaints regarding the rapidly expanding arena of cyber crime. The IC3 gives the victims of cyber crime a convenient and easy-to-use reporting mechanism that alerts authorities of suspected criminal or civil violations."
Please contact us if you still see the fraudulent listing on our site or other listings by the fraudulent user!
Also feel free to contact us if you have any questions.

Please forward the suspicious email to fraud@anon.oodle.com and it will be analyzed by our Trust & Safety mechanisms.

Thank you for helping us fight spam and fraud!

Our automated tools remove thousands of bad listings every day, but some get through because fraudsters develop new techniques of getting around our system.
If you see a listing on our site that you suspect is fraudulent, help us remove it by reporting it. If you see a possibly fraudulent user posting from several accounts, report at least one listing from each account.
Using the "Report" function is the fastest way to help us remove the listing and the user who posted it.
The "Report" function can be found under the Gear icon when you hover over each listing in the search results pages. It can also be found on the listing's details page.
Using the "Report" function is a lot faster and more efficient in removing fraudsters and spammers than contacting customer support. Be sure to include a reason why you think the listing is fraud when you are reporting.

*note: Using "Report" is NOT a way to contact the support team.

If you see a listing that contains inappropriate content or is illegal, help us remove it by reporting it.
Using the "Report" function that can be found next to each listing is the fastest way to help us remove the listing and the user who posted it.
The "Report" function can be found under the Gear icon when you hover over each listing in the search results pages. It can also be found on the listing's details page.
Using the "Report" function is a lot faster and more efficient for removing inappropriate content than contacting customer support. Be sure to include a reason why you think the listing is inappropriate when you are reporting.

*note: Using "Report" is NOT a way to contact the support team.

If you believe a listing is violating your copyright, trademark, or other intellectual property rights, please fill out the form below to establish contact with our customer support team.
If this is a trademark takedown request, you will be given an opportunity later to send us your proof of trademark.
*Note: support messages will come from jira at mail.oodle.com. Please add this email address to your 'allowed senders' or Contacts list.

For tips on transacting in classifieds, please read our "Buyer's Guide" and "Payment Method Guide".

Please note that no payment method other than escrow will guarantee your money back if the other person doesn't send you your item. We recommend always meeting in person before deciding to pay.

For tips on transacting in classifieds, please read our "Seller Guide" and "Payment Method Guide" scroll down to "Methods for Sellers.".

Beware of buyers offering you more money than you're asking for or sending you lots of money for shipping to foreign countries. Their check will probably bounce because it's fake.

If your posting, commenting or reporting behavior is deemed by our review team to be violating the Oodle Terms of Use or Content Policies, your account may be subject to suspension or removal.
If you have read our Terms of Use and Content Policies and think your account was suspended in error, fill out the form below.

No! Oodle never issues anything like a "Bill of Sale" and Oodle does not guarantee transactions.

If you received a "Bill of Sale", an invoice with Oodle logos, or some other document claiming to guarantee your transaction, or if the seller claims to be affiliated with Oodle, it is a scam.

Please help us stop the scammer by reporting the listing in question. You can find the "Report" function at the bottom of each listing on search results pages. It can also be found in several places on the listing's details page, for example at the bottom of the "Description" section. On Facebook Marketplace the "Report" function can be found at the bottom of the "Comments" section on the listing's detail page.

Learn more about protecting yourself from fraud in our Safety Center.

We highly value our customer's requests and suggestions for improvement.
Please fill in the form below and your suggestion will be submitted to the product development team for evaluation.

If you have found your listing details or listing images are being used by someone else:

1. Please "Report" the listing to us using the link you will find under the Tools (gears icon) on the search result page when you hover over the listing. You can also find the gears icon on the item details page (when the listing is hosted on our site).
2. After you have Reported the listing, please return to this Help form and fill in the form below to contact our support team.
   Please include a link to your original listing and include a link to the scam listing with your stolen information on it.

If you log into your Marketplace account (powered by Oodle) and find listings posted that you did not post, or if you receive an activated email for a listing you did not post, please use the form below to contact our support team. We will investigate and get back to you.
Please provide a link to at least one of the listings or provide the listing ID from your My Account > Listings page.
Note: It is very rare that a login account is actually compromised.

Oodle aggregates listings from thousands of websites and then syndicates them on Oodle.com and the Oodle Network. The best way to submit large numbers of listings is through Oodle Pro or the Oodle paid inclusion program.

Visit our general information page for feed providers and the Frequently Asked Questions page to learn how to create and submit a feed.

If your questions are not answered on these pages, or if you are having trouble with a feed you already set up, fill in the form below to contact our customer support team.

If you are an existing Oodle Pro customer, please use the Oodle Pro form.

To stop receiving invitations to join Grouply, simply click the "unsubscribe" link in the footer of any invitation you receive.
Alternatively, you can go to http://www.grouply.com/unsubscribe and follow the instructions there to add an address to the Grouply block list.

If you are a Grouply user and want to stop receiving the Grouply Smart Digest or individual emails for new postings to your groups, go to http://www.grouply.com/settings.subscriptions.php (Settings > Manage Email Subscriptions) to update your settings.

You can delete your Grouply account yourself from within Grouply.

1. Login to Grouply at www.grouply.com . If you do not remember your Grouply ID and password, try your Yahoo ID and password first. If that does not work, you can reset your password at http://www.grouply.com/pass_reset.php .
2. Go to http://www.grouply.com/discontinue.php (Settings > Delete Account) and follow the instructions to delete your Grouply account.

Grouply profile. For example, you can control who can see your friends list, who can send you messages, and what groups show up in your groups list.

1. Login to Grouply at www.grouply.com . If you do not remember your Grouply ID and password, try your Yahoo ID and password first. If that does not work, you can reset your password at http://www.grouply.com/pass_reset.php .
2. Go to http://www.grouply.com/settings.privacy.php (Settings > Manage Your Privacy Settings) and update your settings as appropriate.

Managing the Settings for your Grouply Group

1. Go to your group’s home page in Grouply.
2. Under the Manage menu, select Group Settings.
3. Find the setting you wish to update, make the change, and click Save.
   

Try your Yahoo ID and password first.
If that does not work, you can reset your password at http://www.grouply.com/pass_reset.php .

Thanks for your interest in helping to translate Grouply!
Please fill in the fields below and include the language you can assist with.

Grouply has long been a favorite tool in the education community. Teachers, parents, and students use Grouply social groups to collaborate and share information with each other. Grouply for Education is a special package of premium services offered at no charge to qualifying education groups such as schools, classrooms, and parent-teacher associations.
To upgrade your group to the Grouply for Education package, follow the instructions at http://blog.grouply.com/education/. When you have completed the steps described there, please return to this page and contact us with the URL for your group.

Grouply provides all groups with a set of useful Standard Services for free. Standard Services include:

• A customizable, professional-looking community website
• Up to three additional web pages
• Ten standard applications such as Event Management, Marketplace, and Chat Room

While Standard Services are sufficient for some, there are groups that require a bit more - more pages, more apps, more customization options, more features.
To learn more about Grouply premium services, take the premium services tour: http://blog.grouply.com/premium-tour/ .
For pricing, visit http://blog.grouply.com/premium-packages/ .

Thanks for your interest in helping to administer a FreeCircle!
Please fill in the fields below to contact us about volunteering.

We do not currently offer the ability to edit your listing from our mobile app.
To edit your listing, please log into Facebook and

1. Visit the Markeplace: http://apps.facebook.com/marketplace/
2. Click My Account
3. Click Listings.
4. Click Manage under the title of the listing, then click Edit.

When completed, remember to save your changes.

If you are experiencing a problem on the mobile application, either searching or posting, please contact our support team about your issue to fill in the form below.
Please describe your issue in detail.