1. Log into Facebook.


2. At the top of the page near the right, click Account.


3. In the drop down menu, click Application Settings.


4. Use the drop down menu again to choose "Authorized".


5. Find Marketplace and click the "X" on the right side in that row.


6. A Facebook window will pop up to ask you to confirm your choice.
   "If you remove Marketplace, it will no longer have access to your data and be removed from your profile, bookmarks, and Applications Page."


7. Click Remove (or Cancel), Click OK.

1. Visit Facebook Marketplace.


2. Click the "Add Bookmark" button near the top of the Marketplace Home page, near the "Search" button.


3. A Facebook "Bookmark Application" screen will pop up. Just click "Add Bookmark" and Marketplace will be added to the Bookmarked Apps list.


4. Go to your Facebook Home page, click "More" in the Apps section to see the Marketplace bookmark.

1. Click the "More" link at the bottom of the list.


2. Click "Edit"


3. Click the "x" across from Marketplace.

• Please be sure to look for the message in the Spam or Quarantined folder of your Inbox.


• Please add our email address (support@oodle.com) to your Contacts address book, and/or your allowed senders list or your spam filter allowed emails, to make sure that our messages are not being caught by your spam filter or Spam guard program.

• If you are behind a firewall, you might want to speak to your IT/Network administrator to ask to make sure our emails from our servers are not being blocked.


• If your emails are being forwarded from the address you gave us to another address, we cannot guarantee that they will be delivered to the secondary address.


• There is an additional possibility that our emails are being blocked by your ISP. Sometimes your ISP or web hosting company may provide a quarantine folder/box for you to find those missing emails - usually this folder can only be reached by logging into a website.

1. Delete your cache and cookies.


2. Close and then re-open your web browser program.


3. Try the action again.

• Each coded error message is unique. The information in the code can provide us with important information about the circumstances of the error you received and will allow us to investigate the problem.


• Please copy the full text and paste into the description box below. If you need instructions on how to copy and paste, follow the link (opens in a new window), and then come back to this form.


• Please include a full description of what you were doing when you received the error. If you were trying to click a link, please copy the Link location and include that in your description. If you encountered the error on Facebook Marketplace, please include a link to your public profile.

• Location:
  You can search in a radius around one city or zip code. Once you have chosen a location, you can refine it by clicking the link for the location at the top and choosing the distance from a dropdown box. Then click "Find It!".


• Category:
  Pick your category and sub-category and if you want to clear it from your search, just click "More choices...", check "All", then "Find It!" We only allow one category/subcategory to be searched at a time.


• Attributes:
  We assign Attributes to each category, and so if you are looking for something specific, search the attributes list in left margin to refine your choices. For many attributes you can check "More choices ..." and when the box opens up you can search for more than one. For example you can now search for several job titles or car makes and models at once. You can pick several job titles in a specific industry, when looking for a job. You can also search for ranges, so for example if you want to search for 1949 - 1958 Chevrolet, you can do that! Once you have clicked onto an attribute, wait for the page to refresh to see the results. To get rid of a choice, click your choice with the check mark next to it, then check the "All" box.


• Widen your search area:
  Sometimes to find a rarer item, you may want to widen the region of your search to a larger area until you can see the attribute on the left, check the box, and then reduce your search location to your target region again.


• Keywords:
  If you don't see a choice in the Attributes that describes the item you are searching for, try to use a keyword or that is meaningful. Type the keyword into the "Refine By Keyword" box at the bottom of the left margin and click the ">>" button to begin the search.

1. Delete your cache and cookies.


2. Close and then re-open your web browser program.


3. Try the action again.

• Each coded error message is unique. The information in the code can provide us with important information about the circumstances of the error you received and will allow us to investigate the problem.


• Please copy the full text and paste into the description box below. If you need instructions on how to copy and paste, follow the link (opens in a new window), and then come back to this form.


• Please include a full description of what you were doing when you received the error. If you were trying to click a link, please copy the Link location and include that in your description. If you encountered the error on Facebook Marketplace, please include a link to your public profile.

• Please check to make sure that your internet browser has scripting / javascript enabled.


• Check to make sure that your internet security firewall is allowing third party images to display.


• Your browser may be using a security Add-on that is interfering with the display of the third party image.


• Check that your browser and security firewall are allowing third party cookies.


• This problem can sometimes be resolved by making our site "trusted" in your firewall.


If you can visit this page: CAPTCHA Test page and enter the verification words correctly in the form, but still can't do it on our site, please click "This does not answer my question" and submit an issue to our support desk.

• The item may be sold - but hasn't been removed from our site yet.


• The poster of the listing may be a scammer who doesn't want you to use the Respond link. Watch out for sellers who put an email address in the Title of the listing, especially if they try to format it so it doesn't look like an email address.


• Sellers who try to get you to send an email directly to them by putting the email address in an image are most likely scammers.


• If the email you received from a seller in reply looks blank, it is because they sent an email with an image imbedded in it. We have stripped out the image that they sent in the email.

Visit our Safety Center for information on how to shop safely using online classifieds.

How to Register:

1. Visit our site and click "Register/Sign In."


2. Enter you First Name, and Last Name in the fields.


3. Enter the email address you used to post your previous ads or set up your alert messages. Type it twice to confirm.


4. Type in a password that you want to use. Type it twice to confirm, once into each box.


5. Accept the Terms of Use by checking the box.


6. Click "Submit"


7. To complete your registration, log into your email account, and click the activate link in the automatic email that is sent automatically.

To Sign In

• Please log into your account and check the My Account > Account section to be sure you entered your email correctly. If not change the address and then resend the verify link.


• Please be sure to look for the message in the Spam or Quarantined folder of your Inbox.


• Please add our email address (support@oodle.com) to your Contacts address book, and/or your allowed senders list or your spam filter allowed emails, to make sure that our messages are not being caught by your spam filter or Spam guard program.

• If you are behind a firewall, you might want to speak to your IT/Network administrator to ask to make sure our emails from our servers are not being blocked.


• If your emails are being forwarded from the address you gave us to another address, we cannot guarantee that they will be delivered to the secondary address.


• There is an additional possibility that our emails are being blocked by your ISP. Sometimes your ISP or web hosting company may provide a quarantine folder/box for you to find those missing emails - usually this folder can only be reached by logging into a website.

• We have changed our login method to use the email address for log in. We tried to "grandfather in" old accounts with a separate User Name, but we are no longer able to support that login method. So if you used to use a "User Name" you may need to switch to using a full email address.


• If your email address is not found, please register a new account.


• Your account may have been Disabled/Deactivated. We only do this at the customer's request.

On the Register/Sign In page

• Click the button for "Log in with Oodle Account"
  below the log in boxes notice the "Forget your password?" and click "get a new password."


• Type in your email address and click the "Continue >" button.

1. Click My Classified (link or tab).


2. Click Profile (link or tab), and under "Account Settings", click "Change Password".

1. Delete your cache and cookies.


2. Close and then re-open your web browser program.


3. Try the action again.

• Each coded error message is unique. The information in the code can provide us with important information about the circumstances of the error you received and will allow us to investigate the problem.


• Please copy the full text and paste into the description box below. If you need instructions on how to copy and paste, follow the link (opens in a new window), and then come back to this form.


• Please include a full description of what you were doing when you received the error. If you were trying to click a link, please copy the Link location and include that in your description. If you encountered the error on Facebook Marketplace, please include a link to your public profile.

1. Click My Classified (link or tab).


2. Click Profile (link or tab), and under "Account Settings", click "Change Password".


3. Type in your current password in "Old Password" box.


4. Type in your new password twice, once in each box.


5. When complete click "Save Account Settings" (button).

• Impressions - The number of times your listing has shown on a search results page.


• Clicks - Number of times have your listings been clicked to view listing home page.


• Shares - How many times your listing has been shared by a community member with their friends.


• Responses - number of times the "Respond" button has been clicked for your listings.

1. Sign into your Oodle account.


2. Click My Account > Click Profile.


3. Scroll down to the Contact Information.
   - This section provides a few tools for you as a seller or buyer
   * First Name, Last Name (never shown to the public)
   * Display Name (the name that shows to the public on your Profile page)
   * Phone Number (a telephone number that will show at the top of each listing).


4. To add or change your Display Name, simply type the name you wish into the edit box


5. Click "Save Contact Details" button to save the change. When the page refreshes, your new display name will show on your Profile page.

• There are a few extra fields available for Pro Users.
  * Business Name
  * Business URL (use the full URL to point users to your website)


• Pro Users also can add a separate Business Logo in the same way you would add a Profile image.

1. Sign into your Oodle account.


2. Click My Account > Click Profile.


3. Click the "Browse" button next to the Change Image box.


4. Browse your computer files to choose an image file to upload and associate with your Oodle seller profile.


5. Click "Save Profile Settings" button to save the change. When the page refreshes, your new image will show on your Profile page.

• Listings - view your posted or claimed listings.


• Alerts - view and manage your Oodle Alert emails.


• Profile - control your Seller Display image and name, add a phone number to your Profile. If you are a Pro member, you can also add a separate business logo, and a website URL.


• Networks - Connect your account to Facebook and Twitter. Add links to your profile on other classified and listing sites.


• Account - Change your password, and email address. If you are a Pro member, you can also change your credit card information here.

• Invites - For Pro Real Estate Brokers. Invite your agents to claim listings by sending them an email.


• Reports - Generate and view reports on your listings. Download reports in a comma delimited file that can be opened in a spreadsheet program.

• When you choose to send it in a message, the recipients will see it in their Inbox and be able to reply to you.


• When you post it on your profile, it will display in your Links section. If you choose to post on your profile (rather than send a message) the link will be sent via the feed to all of your friends.

1. Log into Facebook and then log into Oodle. You can use your Oodle email and password, or log in with your Facebook credentials.


2. Click My Account.


3. Click Networks.


4. Connect to your Facebook account if you haven't already done so.


5. If you are an Active Oodle Pro user, you will see "Enable Facebook Pages for this Account". Click that link.


6. If you administer more than one Facebook page, you should see a picklist box to choose which Page you want to connect. Below that will be a button "Connect Listings to Page". Click the button to connect your page and your listings.
   
   NOTE:If you don't have a Professional page, you will see "Create a Facebook Page". You may also see this message if your Oodle account is connected to a Profile that is not the Page administrator.


7. Once you are connected to the page, you will see a new link: "Add Marketplace app to Page." Click this and a screen pops up. Click the link: "Add Facebook Marketplace Instructions". This will open a separate window.


8. Copy down the instructions and then click into the window.


9. On the Marketplace Profile page, click "Add to my Page".


10. Once completed the "Facebook Page" section of the My Networks page on Oodle will reflect the name of your Professional Page.


11. Next open your Facebook Profile and click the down arrow by Account Settings > click Manage your Professional Page.


12. Add the new Tab to you Professional Page, you should see "My Listings" with the Marketplace logo as an option, or you can search for "Marketplace".

1. Log into Oodle with your full email and password, or with your Facebook credentials.


2. Click My Account


3. Click Networks


4. Click "(disconnect account)" across from Facebook Profile.

When properly completed, you will see "Connect to Facebook" and a "Connect with Facebook" button.

1. Sign into your account


2. Click My Account


3. Click Networks


4. In the "Connect to Twitter" section, type your Twitter username or email and password.


5. Click "Save Twitter Settings".

1. Delete your cache and cookies.


2. Close and then re-open your web browser program.


3. Try the action again.

• Each coded error message is unique. The information in the code can provide us with important information about the circumstances of the error you received and will allow us to investigate the problem.


• Please copy the full text and paste into the description box below. If you need instructions on how to copy and paste, follow the link (opens in a new window), and then come back to this form.


• Please include a full description of what you were doing when you received the error. If you were trying to click a link, please copy the Link location and include that in your description. If you encountered the error on Facebook Marketplace, please include a link to your public profile.

1. If you are new to Oodle and have not successfully verified your email address, all your listings will remain in Pending status until you click the link we sent to your email address. For more assistance with this check the Account > Verification section of the Knowledgebase.


2. If you posted in a limited category, such a Real Estate sales, you may only have one active listing unless you are an Oodle Pro subscriber. You can deactivate an older listing, so that the newest listing can then be activated. You can also become an Oodle Pro subscriber.http://www.oodle.com/pro/


3. Email we sent to your address may have bounced for a different reason. Please choose the option below "This does not answer my question" and contact us through the form presented.

1. Log into your account.


2. Click "My Account" then click "Listings".


3. Click the title of the listing you would like to add the image to (or click the "Manage" link).


4. Select "Edit Details".


5. Click "Upload a photo." then click the "Browse" button to find the image stored on your computer.


6. Click the "Post" button to upload the photo to your listing and your listing will be processed.

• Currency - is based on the currency for your country.


• Attributes that are read from the description or "parsed" by our program after posting is completed. eg. "parking" is the amenity which is assigned when the word "garage" shows in the description for a rental or real estate listing.


These fields can be edited directly by using the edit box associated with the field:

• Title


• Description


• Location


• Category


• Price


• Images can be added and removed.


• Attributes specific to the category that are input on the description page from category specific fields we show during the post process.
  eg. number of Bedrooms and Baths, or the mileage on a car.


How to Edit

- Log into your account, click My Classifieds, then click My Listings. Find the title of the listing you want to edit. You can either click the title of the listing to view the ad management page, or you can click "Edit Details" under the title.

The background will gray out and the Edit screen will pop-up. Make the changes to the description, title, category and then other editable fields as needed. Click "Post".

Once the changes are processed into our search database, the changes will show on the search results. This process can take 30 minutes to 1 hour or longer depending on the current level of other activities.

• We send out an email message that will allow you to automatically re-post your ad, once the listing has expired. The message is titled: "Your ... Classifieds ad has expired." Use the link in that message to repost your listing.


• You can log into your account to Repost your listing:
  
  
  • click My Account
  
  
  • click Listings
  
  
  • click the title of the listing
  
  
  • click the “Repost” button to repost your ad.

• The Repost button only shows after the listing has expired.


• Each listing can only be reposted once.


• A new listing will be created with a new ID number, a new create date and a new expiration date.


• If it is beyond 30 days after the expiration date, then the link/button may not work to repost. In that case, please post an entirely new classified ad.

• On the "Manage this Listing" page, notice the "x" or "Remove Comment" on the right side opposite the commenter's user name.


• Click the "x" or the "Remove Comment" link and a message window pops up:
  "Delete Comment: Are you sure you want to delete? Yes / Cancel".
  
• Click Yes to remove the comment permanently from your listing's page.

• If you originally posted the listing on the site that shows as our source for the listing please visit your original listing and edit it. Our site will usually get notification of the changes and those will be reflected in a new version of your listing within approximately 3 days.


• If you wish to we can remove the listing(s), but if the original is still available where the listing is posted, others will still be able to see and find the listing there and we cannot be sure new versions of the listing(s) won't show up on our site.

• They insists you contact them at their private email address and not through Oodle.
  
• They have a complicated story about why they can't meet in person.
  
• They try to create a sense of urgency.
  
• They want you to send money without seeing the item.
  
• They claim to use a "vehicle protection program".
  
• They want to charge you for a shipping fee for something they're giving out for free or very cheap.
  
• They want to pay you more than you asked for and then ask you to send part of that money to a "shipping agent" or someone similar.
  
• The deal is simply too good to be true.
  

• They offered to meet in person or they gave you their address.
  
• You talked to them on the phone.
  
• There is nothing suspicious (see above) about their listing or behavior at all.
  

• You need to be a current Oodle Pro subscriber.


• You will need to be an Admin for that page.

• To claim your listings first log into your registered account.


• Go to the Listings tab in the My Account dashboard.


• Click on the link "Claim my Listings".


• Next, select your business type.


• Choose broker affiliation, location, and broker from the drop down menus.


• Before claiming your listings, be sure to Review them to verify that you are the rightful owner.


• Then click on the "Claim Listings" button.

1. If you are new to posting on our site and have not successfully verified your email address, all your listings will remain in Pending status until you click the link we sent to your email address. For more assistance with this check the Registration > Verify section of the Knowledgebase: Registration Problems


2. If you posted in a limited category, such as Real Estate sales or Rentals, you may only have one active listing unless you are an Oodle Pro subscriber. You can deactivate an older listing, so that the newest listing can then be activated. You can also become an Oodle Pro subscriber. Visit the Oodle Pro pages for more information: Find out more about Oodle Pro.

What file formats does Oodle Accept?