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Edimir Useche
Location:
Miami, FL
Description:
EDIMIR USECHE Email: XXXX@hotmail.com Mobile: (786) 357-XXXX Highlight of Qualifications: Enthusiastic professional with experience in the international hospitality industry. Possessing excellent communication skills, fluent in English, Spanish, and Japanese. Demonstrating exceptional management standards and organizational abilities, with a strong working knowledge of customer service principles and practices. Proven effectiveness in managing detailed workloads efficiently. Work Experience: Assistant Manager / Office Administrator 2023 - 2024 KW Management & Consulting Miami Beach, FL • Provided daily support to the General Manager, including assuming the role of GM on Duty in their absence• Coordinated and tracked meeting schedules, and prepared detailed minutes for Board of Directors meetings• Oversaw general invoice inquiries, submissions, and managed the Nexus accounting system processes • Given administrative assistance to the General Manager, including preparing bids for building projects• Supervised tasks, delegated responsibilities, monitored workflow progress, and managed daily operations• Contributed to continuous improvement efforts by enhancing policies and procedures for all residents • Managed resident inquiries such as restaurant reservations, private transportation, and personalized services• Verified certificates of insurance, licenses, and permits from vendors and contractors in general • Conducted periodic performance evaluations for staff and self-assessments to foster professional growth• Translated legal documents, newsletters, and weekly board notifications from English to Spanish Assistant Manager / Concierge Director / Events Planner 2019 - 2022 AKAM Property Management Services Miami, FL • Supported manager in organizing, planning, and implementing daily management strategies• Coordinated payroll systems and processed timesheet information for employee’s accounts• Managed the processing, scanning, and submission of invoices from vendors and contractors to accounting• Prepared new leases and sales applications for approval by the board president and updated the database • Oversaw modification packages for units, ensuring insurances policies, licenses, and permits are up to date• Organized board meetings by arranging conference rooms, preparing agendas, and proper documentation• Requested updated documentation such as financial reports, budgets, and flood-master insurance policies• Created and coordinated events, parties, holiday celebrations, and managed general leisure inquiries• Supervised daily operations of the Building Link system by managing, tracking, and updating resident data Lead Concierge / Management Administrator 2018 - 2019 Atlantic & Pacific Miami, FL • Spearheaded the establishment of property operations procedures to meet and exceed residents' expectations • Facilitated restaurant reservations and managed various sophisticated leisure inquiries in the city of Miami• Provided five-star customer service by customizing responses to residents' needs with a high-end approach• Ensured timely follow-up on residents' requests including dry cleaning, car wash, newspapers, groceries etc.• Produced reports for the General Manager encompassing residents' concerns, feedback, and satisfaction• Managed new resident’s applications and curated weekly newsletter content, events, and community updates Concierge / Leisure Hotel Agent 2015 - 2018 Sole Resort and Spa Sunny Isles, FL • Addressed all guest inquiries regarding activities, attractions, and local highlights in Miami• Managed reservations for city tours, massage sessions, babysitters, beauty salon appointments, and more• Promoted local restaurants, nightclubs, and sports events, while arranging tables reservations and parties• Provided essential support to the Manager on Duty (MOD) and supervisors in daily front desk operations• Organized wedding celebrations, including personalized welcome packages for honeymooning guests Operations Manager / Lead Concierge / Events Planner 2010 - 2015 Atlantic & Pacific / FirstService Residential Miami, FL • Guided residents on dining, tourism, city tours, and shopping inquiries, while managing amenities reservations• Administered documents for the Management association office, including filing and scanning tasks• Monitored front desk traffic, overseeing interactions with vendors, contractors, deliveries, and visitors• Directed property operations such as resident holiday parties, social meetings, and entertainment activities• Coordinated fashion shows and actively promoted the launch of new restaurants, bars, and business lounges • Conducted thorough inspections to identify and resolve issues related to painting, lighting, cleaning, and safety Office clerk and enumerator for quality assurance 2010 - 2010 U.S. F e d e r a l Census Bureau Miami, FL • Verified and reviewed questionnaires received daily from field agents assigned as enumerators• Conducted random quality assurance checks for the Non-Response Follow-Up (NRFU) project, operating 24/7 for several months during the federal census bureau process.• Supervised daily quality assurance telephone calls to ensure the accuracy of data collected by enumerators• Conducted door-to-door interviews with over 200+ respondents to facilitate the completion of the 2010 Census Concierge / Front Desk Agent 2008 - 2009 Canyon Ranch Hotel Miami Beach, FL • Managed customer service issues comprehensively to ensure the satisfaction of both customers and the hotel • Supervised billing and hotel reservations while maintaining organization and delivering effective guest services• Oversaw all guest check-in and check-out procedures to ensure that every guest arrives and departs satisfied• Rotated night shifts and managed cash and house bank reconciliation to accurately balance daily finances Education FIU / MDC Bachelors in science Miami, FL • Focused on Business Management and Supervising References available upon request.
Category:
Services
Posted:
May 9 on BarefootStudent
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