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Complex Claim Specialist (Workers' Compensation Claims) - Hammonton or West
Location:
Hammonton, NJ
Description:
NJM's Workers' Compensation Claims Team is seeking an experienced Complex Claim Specialist. This is a full-time position and offers a hybrid schedule after training.The Complex Claim Specialist will be responsible for contacting all parties involved in the claim, gathering, and securing all necessary information to effectively evaluate the claim and implement an action plan to manage the claim to final resolution. The Complex Claim Specialist will work with and communicate to NJM policyholders, injured workers, medical providers, the NJM Medical Services Administration Department, the NJM Special Investigation Unit, WC Legal Staff, and other departments within NJM, as well as outside defense counsel and vendors as needed. This position may manage select Catastrophic (CAT) losses assigned by the Complex Claims Supervisor for developmental purposes.This role can be based in NJM's Hammonton, NJ or West Trenton, NJ office location. Responsibilities: Execute on strategic and operational goals and objectives of the WCC department and company business goals, guidelines, and programsRecommend process improvement where applicable to best improve the department efficiency, work product, and service commitment to interested partiesInvestigate and analyze coverage and the loss event after gathering medical and factual evidence to make a compensability determination and formulate an action planAuthorize and issue indemnity payments and evaluate the appropriateness of making a voluntary offer of partial permanent disability (PPD)Proactively manage the technical aspects of complex and high severity medical and CAT claims for quality outcomes and return to work opportunities under the regular guidance of Complex Claims SupervisorEnsure quality management of claims in accordance with claims best practices and company guidelines, and timely, accurate documentation of claim activityCollaborate with the Nurse Case Manger (NCM) to resolve issues and authorize quality care for the injured workerEvaluate the claim for potential fraud and escalate the file to SIU, as appropriateMust provide excellent communication and work collaboratively with multiple partners (insureds, injured workers and their families, doctors, rehabilitation experts, vendors, brokers, and attorneys) to successfully manage medical and rehabilitation issuesBuild rapport with the policyholder, conduct on-site investigations, educate the policyholder on NJM procedures, policies, and claim practices, and evaluate the policyholder's reporting practicesPrepare, attend, and participate in Claim Reviews as needed with the Claims SupervisorParticipate in training programs to keep current on relevant issues/topicsDemonstrate a commitment to NJM's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards, and laws applicable to job responsibilities in the performance of work Required Qualifications and Experience: Level II: 5-8 years' work experience as a NJ Workers' Comp Claim Representative with an emphasis on legal knowledge. Demonstrated knowledge of legal approaches, terminology, and applicable case law. Senior Level: 8+ years' work experience as a NJ Workers' Comp Claim Representative with an emphasis on legal knowledge. Strong knowledge of legal approaches, terminology, and applicable case law.Customer service oriented with strong written and oral communication skills and ability to work both in a team setting and independentlyCritical thinking skills that demonstrate analysis/judgment and sound decision making with focus on attention to detailsExperience in deciding compensability issues, inclusive of medical causal relationship, and completing settlement evaluations (S20/ OAS)Strong interpersonal skills with ability to work both in a team setting and independentlyDemonstrated organizational skills and use of sound decision-making capabilitiesProficient knowledge utilizing an automated claim processing system and the Microsoft Office suite of tools (Word, Excel)Ability to travel for business purposes, approximately less than 10% Preferred: Multi-state experience and/or licensing (including NJ, MD, CT, DE, PA and/or NY)Associate's or Bachelor's degreeAIC/CPCU Designations Salary: Level II - $64,000 - 81,000 Senior Level - $77,000 - 89,000Salary is commensurate with experience and credentials.Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.PDN-9bf19092-4810-48fa-af07-08fad99e4d4a
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More About this Listing: Complex Claim Specialist (Workers' Compensation Claims) - Hammonton or West
Complex Claim Specialist (Workers' Compensation Claims) - Hammonton or West is a Other Jobs Complex Claim Specialist Job at NJM Insurance Group located in Hammonton NJ. Find other listings like Complex Claim Specialist (Workers' Compensation Claims) - Hammonton or West by searching Oodle for Other Jobs Complex Claim Specialist Jobs.
Complex Claim Specialist (Workers' Compensation Claims) - Hammonton or West is a Other Jobs Complex Claim Specialist Job at NJM Insurance Group located in Hammonton NJ. Find other listings like Complex Claim Specialist (Workers' Compensation Claims) - Hammonton or West by searching Oodle for Other Jobs Complex Claim Specialist Jobs.