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Health Information Technology Support Specialist
Location:
Indianapolis, IN
Description:
Health Information Technology Support Specialist Health Information Technology Damien Center Values Dignity-Collaboration-Accountability-Equity-Quality-InnovationFounded in 1987, Damien Center is Indiana's oldest and largest AIDS service organization (ASO) and serves more than 8000 individuals living with or at risk for HIV through a comprehensive, innovative approach to care and prevention. Our purpose is to be a trusted partner in providing services, education and advocacy for all people living with or at risk for HIV and any person seeking a safe and welcoming home for care. Our services include care coordination, clinical and pharmacy services, mental health, housing, and nutrition. Position Summary: The Health Information Technology (HIT) Support Specialist plays a vital role in supporting the efficient use of all supported Electronic Health Record (EHR) systems that are utilized by the health center's medical, behavioral health, pharmacy, and dental teams. The position triages break-fix help desk tickets to the appropriate response level, assists new and current users with basic support, and provides ongoing training. Duties and Responsibilities: [BP1] [JB2] This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Provides Tier 1 support to the Electronic Medical Record (EMR), Pharmacy Dispensing System (PDS), the Electronic Dental Record (EDR), and the central reporting database MARQE (Managing, Analyzing, and Reporting for Quality Engagement). Triage incoming Tier 1 help desk tickets and differentiate between break-fix tickets and project/new feature requests, and escalate to Tier 2 support level, if necessary. Provide Tier 1 support including: troubleshooting basic technical issues like password resets, answering questions, and resolving user problems. Accurately document ticket details for escalation to Tier 2 support, via approved methods. [BP3] [JB4] Provide training and guidance to end users as directed. Assist with superusers with training [BP5] [JB6] & onboarding for new staff and providers on the proper use for all supported systems. Assist superusers in maintaining user-friendly documentation and guides for the EHR system. Assist Tier 2 support with maintenance of the EHR, optimizing system performance, and ensuring software updates & security patches are applied. Participates in all committees as assigned. Performs special assignments and other work, on an as-needed basis. Education and/or Experience Bachelor's degree OR 2 - 4 years of healthcare experience using an EMR, PDS, or EDR required. Exceptional computers skills in a Microsoft Windows environment required. Strong understanding of EHR systems and healthcare processes required. Familiarity with (eClinicalWorks) is a plus. Complete EHR training with 90 days of start required. Excellent communication and interpersonal skills. Problem-solving abilities and a willingness to assist others. Attention to detail and data accuracy. Ability to work effectively in a fast-paced healthcare environment. *Work or lived experience may substitute for education requirements on a case-by-case basis. Knowledge, Skills, and Abilities : Possess superior organizational and administrative skills. Excellent interpersonal and communication abilities. Excellent computer skills in a Microsoft Windows environment. Ability to work independently and achieve high standards of productivity, achieving deadlines and with superior product results. Strong calendaring, organizational, and document management skills required. Proactive approach to solving problems and communicating to leadership. Knowledge of office management systems, procedures, and office equipment required. Excellent time management skills and ability to prioritize work. Qualifications To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in their area of responsibility. Physical Demands: The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions. Remote work is on a case-by-case basis and must be approved by the supervisor. Office setting, with sustained use of a computer. The noise level in the work environment is minimal to moderate. Individuals should maintain personal and professional competency and work to create an environment of courtesy, respect, inclusion, and positivity in all interactions both internal and external to the organization. FLSA Status: Hourly, Full-time, Non-Exempt Leader: Health Information Systems Manager Salary: $23.08 hourly B enefits: 150 hours of PTO in the first year followed by 195 hours per year moving forward. 12 paid holidays Medical coverage options include a PPO plan or a HDHP. Dental & Vision plans Health Saving Account or Flexible Spending Account Dependent Care Flexible Spending Account Employee Assistance Program 403b Retirement Account with 5% matching and 100% vesting after 90 days Life Insurance @ 2 times the annual salary Voluntary Life Insurance Plan including spouse and child coverage options Short- & Long-Term Disability Plans Premium Subscription to the CALM APP which assists with anxiety, stress & other mental health challenges Professional Development Opportunities Tuition Assistance Annual performance review that includes an annual performance-based salary increase Protecting our team members, clients, volunteers, and community partners is an integral part of how we ensure our continued work with the clients we serve. As a condition of employment, Damien Center requires team members to be vaccinated against influenza and receive a tuberculosis skin test (or chest x-ray) annually, and to be vaccinated against COVID-19 (including all boosters), barring an approved religious or medical exemption. Damien Center is an Equal Opportunity Employer Damien Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, family status, ethnicity, national origin, age, disability, marital status, amnesty, status as a covered veteran, other legally protected status, or genetic (including family medical history) information.Damien Center complies with applicable federal laws and with all state and local laws governing non-discrimination in employment in every location in which Damien Center has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Please apply at www.damien.org/job-opportunities This position description does not constitute a contract of employment or guarantee of any terms or conditions of employment. Damien Center employees are employed on an at-will basis. Nothing in this position description restricts Damien Center's right to assign or reassign duties and responsibilities to this position at any time.
Company:
Damien Center
Posted:
May 2 on HireCentric
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More About this Listing: Health Information Technology Support Specialist
Health Information Technology Support Specialist is a Technology IT Specialist, Support Worker Job at Damien Center located in Indianapolis IN. Find other listings like Health Information Technology Support Specialist by searching Oodle for Technology IT Specialist, Support Worker Jobs.
Health Information Technology Support Specialist is a Technology IT Specialist, Support Worker Job at Damien Center located in Indianapolis IN. Find other listings like Health Information Technology Support Specialist by searching Oodle for Technology IT Specialist, Support Worker Jobs.