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Gabriel Ruiz
Location:
Lynwood, CA
Description:
Experienced and customer-oriented IT professional with 3+ years of experience inproviding top-notch technical support to clients. Proven track record of effectivelytroubleshooting and resolving complex issues in a fast-paced environment. Strongcommunication skills, both verbal and written, active listening, coupled with exceptionalproblem-solving abilities. Committed to delivering exceptional service andensuring client satisfaction. Used conflict resolution skills and empathy to ease anyproblems customers where having while employed at Lascom2. Seeking an opportunityto utilize my skills in a dynamic organization dedicated to providing customersupport. Began computer learning journey when I found a desktop by a trashcan. Tookit home and googled everything about it to the point where I learned enough to starthanding out flyers and fix peoples computers and performing anything from virusremovals, Windows installations, to hardware replacement. such as motherboardsand desktop power supplies.Technical Skills• Certifications: CompTIA A+ Certified• Systems: Windows 7 through 11, Mac OS, iOS, Android• Software: Familiarity with Office365 and Jira ticketing system. Active directoryskills: resetting passwords, creating users. Microsoft Teams, Team Viewer,Skype, Malwarebytes, Adobe Acrobat Reader,• Typing Speed: 90 WPM• Technical Competencies: PC Maintenance, Upgrading, Computer and HardwareMaintenance, Operating Systems, Printers, Windows Backup/Imaging,installation. Active Directory, Microsoft Exchange, Remote Desktop Protocol(RDP)Personal Interests• Ethical Hacking• Martial Arts• Drawing• GuitarProfessional ExperienceField Technician | Lascom2, Santa Fe Springs, CA | March 2020 – July 2023• Part of a team servicing Self Service Kiosk DMV machines in South Los Angeleswhich provided technical support.• Used quality customer service skills while onsite helping customers transactions.• Successfully filled service quotas.• Successfully reduced downtime, ensuring customers could obtain vehicle registrationforms conveniently.• Replaced Registration forms, ink ribbon, and troubleshooted registration printerinside kiosk machines.• Replaced and configured various components including touch screens, creditcard readers, journal printers, braille stickers, barcode scanners, and cashdispensers/acceptors.• Used Windows command line tool to obtain IP information to configure devicessuch as DVR's, printers, PC's, etc.• Provided administrative/knowledge base information by submitting detailednotes via the ticketing system to provide accurate information about workperformed or escalation needed.• Kept detailed inventory of equipment for kiosks.• Attended monthly meetings with team to provide field feedback.Education• CompTIA A+ Certification (2023)• Associate of Social Science, El Camino/Compton College• High School Diploma: Lynwood High School
Category:
Services
Posted:
May 2 on BarefootStudent
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