This listing was posted on Tip Top Job.
Lead Operations Technician : Federal
Location:
Littleton, CO
Description:
About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications : quickly, securely, and effortlessly. Together, we are building a culture and company from the people up : committed to teamwork, trust and transparency. People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We're looking for top:tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The RoleIndividual will perform network monitoring and troubleshooting in a 24X7X365 Network Operations Center (NOC). Work location is San Antonio/Colorado Springs. Top Secret/SCI Security Clearance Required The Main Responsibilities:Effectively lead a team of Operations Technician 3 personnel while building positive professional relationships with customers:Produce and present clear, concise, and professionally written communications and presentations.:Provide specialized advice and direction within their area of expertise.:Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities. Foster continuous improvement.:Decisive: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the company.:Perform specific responsibilities outlined in operational plans and procedures.:Plan, schedule, and assign tasks to fulfill objectives and satisfy requirements outlined in operational plans and procedures.:Set priorities, develop schedules, monitor progress towards goals, and track details/data/information/activities.:Plan, execute and finalize assigned projects and successfully manage competing priorities:Train operations technicians on required tasks to perform their job.:Ensure timely response, escalation, and resolution to promote the rapid restoration of services for all Incidents:Utilize knowledge and experience to identify, troubleshoot, and resolve simple and complex problems quickly and effectively.:Make use of trouble ticketing system to and document outages.:Coordinate and track RMA requests, to obtain RMA authorization requests and completion of RMA submittal forms:Understand and utilize documented procedures to perform assigned duties.:Perform rekey of crypto equipment and assist field technicians in the rekey and troubleshooting of crypto equipment.:Complete, review, and approve required forms and documentation to sustain operations.:Work independently and as a team member.:Possess knowledge of Wide Area Network security requirements for protecting computer systems/networks from viruses, data tampering, and unauthorized entry:Assist technical subject matter expert to support day:to:day network issues and new network commissioning, configuration, testing and implementation.:Provide data to support daily and monthly customer reports, incident reports, and ticket audits:Review and interpret input from several monitoring tools and determines course of action to resolve network issues and outages:Perform other duties as assigned.:Estimated 15 of time is travel; however, the amount of travel is dependent on the current mission requirement and operations environment. What We Look For in a Candidate:Prior NOC experience required.:Previous experience with Government networks and customers.:2 Years leadership experience in a commensurate role:Experience with long haul communi
Posted:
May 1 on Tip Top Job
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Tip Top Job
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Lead Operations Technician : Federal
Lead Operations Technician : Federal is a Human Resource Technician Job located in Littleton CO. Find other listings like Lead Operations Technician : Federal by searching Oodle for Human Resource Technician Jobs.
Lead Operations Technician : Federal is a Human Resource Technician Job located in Littleton CO. Find other listings like Lead Operations Technician : Federal by searching Oodle for Human Resource Technician Jobs.