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Workstation & Mobility Services Analyst / Information Technologist I
Location:
East Lansing, MI
Description:
Working/Functional Title Workstation & Mobility Services Analyst Position Summary Workstation management offers at-your-side support working directly with employees in other MSU units that depend on the Office of Health Science Information Technology (OHS IT) for support. This position will provide front-line operational coordination for the Workstation Management team within OHS IT. Workstation management is responsible for the setup, support, management, and decommissioning of workstations. The right candidate will act as a peer leader to improve processes, triage incoming customer requests and handle customer escalations. This may include working with university stakeholders to configure and distribute assets to meet business objectives; tagging, managing, and decommissioning assets over their lifecycles; and/or providing quality workstation support to end users as requests, issues, and problems are reported. Workstation management is responsible for maintaining security standards on devices issued by OHS IT, including, but not limited to, antivirus software provisioning, software patching, and encryption configuration. Workstation management is also responsible for imaging, backup, and restoration services for managed devices within the Health Colleges (Human Medicine, Osteopathic Medicine, and Nursing) and Clinics. Unit Specific Education/Experience/Skills Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; experience with service desk software; or an equivalent combination of education and experience. Valid vehicle operator's license. Desired Qualifications Ability to isolate, analyze, describe, and resolve complex issues; strong reasoning and problem-solving skills; ability to complete tasks on a timeline; CA Service Desk experience; experience with imaging, asset management, and backup software: experience working with vendors; experience managing workstations in a complex environment (both Windows and iOS); exceptional customer service values and skills, including ability to successfully resolve conflict constructively and to maintain positive relationship with executive sponsors for customer groups; ability to work collaboratively in a team environment; ability to work under pressure and consistently meet deadlines; curiosity in new & emerging technologies, with a desire to implement for the betterment of campus and stakeholder experiences. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Required Application Materials Resume and Cover Letter Special Instructions Please provide three professional references who are knowledgeable of your work. Work Hours STANDARD 8-5 Website https://tech.msu.edu Remote Work Statement MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.PDN-9be37fac-f1f3-431d-9d87-ca64957d595e
Company:
Michigan State University
Industry:
Other
Posted:
April 25 on Professional Diversity Network
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More About this Listing: Workstation & Mobility Services Analyst / Information Technologist I
Workstation & Mobility Services Analyst / Information Technologist I is a Other Jobs Analyst Job at Michigan State University located in East Lansing MI. Find other listings like Workstation & Mobility Services Analyst / Information Technologist I by searching Oodle for Other Jobs Analyst Jobs.
Workstation & Mobility Services Analyst / Information Technologist I is a Other Jobs Analyst Job at Michigan State University located in East Lansing MI. Find other listings like Workstation & Mobility Services Analyst / Information Technologist I by searching Oodle for Other Jobs Analyst Jobs.