This listing was posted on Professional Diversity Network.
SOS Agent
Location:
Provo, UT
Description:
Job Description Who We Are: Our mission is to power a brighter future together. One that is safe, smart and sustainable. The Role: SOS is a direct-to-home (DTH) sales support team that handles calls, texts, and emails to assist with post-activation questions or concerns from our sales representative on their accounts sold. What you will be working on: You will be working with our sales representative to quickly resolve questions or concerns on their account from them or their customers. Who you will work with:You will be working with our DTH sales representative, their customers, and internal corporate teams to resolve presented issues or answer questions. Job responsibilities: Quickly resolve customer concerns presented by sales representatives via calls, texts, or emails with a high level of customer service Regular follow-up on issues if not resolved in one interaction Help to promote a trusted partnership with our DTH sales representative and advocate for them and the customer when necessary. Required skills: Proficient communication skills (verbal and written) Friendly disposition - White glove customer service Excellent problem-solving skills to determine the best plan of action Must be able to multitask while using different internal programs Ability to adapt to system/process changes quickly while retaining new information Knowledge of Microsoft Office applications (Teams, Outlook, Excel, etc.) Knowledge of Salesforce is preferred, but not necessarily required. Minimum qualifications: High School Graduate, GED, or equivalent Must be at least 18 years of age Ability to pass a background check Be able to type a minimum of 35 wpm If already a Vivint employee, currently meeting all department performance expectations. Cannot be on any form of a final write-up (behavioral, attendance, etc.) Been in current position minimum of 90 days. Why Vivint: Paid holidays and flexible paid time away Employee pricing on smart home products Casual dress code Onsite gym, gaming tables across our campus Onsite health clinic Medical/dental/vision/life coverage What We Stand For: Honesty and Integrity Come First Do the right thing Customer Obsession is Our Advantage A relentless passion to serve the customer Innovation is Essential Today's innovation is tomorrow's lifeblood We Win Together Individuals win games: teams win championships Exceptional is Expected Talk is cheap: create value, not just motion We Give Back Helping people is core to our DNA Find out more about what it's like to work here: https://www.vivint.com/company/careers/culture WORKING CONDITIONS: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and text messaging software.SAFETY:Vivint enforces a safety culture whereby all employees are responsible for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept responsibility for maintaining the safety of themselves, their co-workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues. If you are an active Vivint employee, please apply through Workday by searching "Find Jobs". PDN-9bd570ea-d9cc-4401-a911-f80584740afa
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Professional Diversity Network
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: SOS Agent
SOS Agent is a Other Jobs Sos Agent Job at Vivint located in Provo UT. Find other listings like SOS Agent by searching Oodle for Other Jobs Sos Agent Jobs.
SOS Agent is a Other Jobs Sos Agent Job at Vivint located in Provo UT. Find other listings like SOS Agent by searching Oodle for Other Jobs Sos Agent Jobs.