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CX Operations
Location:
Bridgewater, NJ
Description:
Aquent Studios is adding to our growing team! Ideally looking for someone in the Boston area who can come into the office on occasion.Must have a background in Pharma/Heatlhcare to be considered for this opportunityThe Consumer Experience (CX) Operations Lead is a detail-oriented self-starter who is skilled andexperienced in collaborating with product teams to deliver seamless execution and creative excellencewithin a fast-paced, agile based environment. S/he is responsible and accountable for the efficient, effectivescoping, estimating and management of all consumer experience team deliverables including research,strategy, design and prototyping for complex programs within Sanofi.S/he leads overall CX program execution to drive cross-team communication and proactively removesobstacles or blockers that may get in the way of delivery. This role focuses on project planning, execution,resource management/allocations, budget management, change management and being the central hub todrive the CX program team forward. Additionally, the CX Operations Lead is focused on operationalprocesses including executing/managing external vendor agreements, team templates, asset organizationand iterative recommendation/implementation changes to team methods and frameworks.Responsibilities* Effectively summarize and communicate project status to a wide variety of stakeholders.Disseminate detailed information effectively and efficiently.* Ensure that dependent business unit schedules are known and identified in advance to allparticipants (who needs to launch what when and what is required for that effort).* Facilitate the definition of program scope, estimates and deliverables.* Strong technical, process analysis, documentation and mapping skills.* Proven problem solver with expert knowledge of CX and Design workflow best practices* Unflappable, with the ability to bring a sense of calm assurance to high-energy interactions* Excellent interpersonal, leadership, listening, and communication skills: Ability to negotiate acomplex organizational structure and drive consensus across stakeholders.* Ability to construct workable solutions when presented with multiple and, often times, conflictingpoints of view* Experience with agile development and tactical skills such as spreadsheet, word processing,presentation, and electronic workflow software, a must* Anticipate issues and risks associated with project implementation and work with functionalmanagement to develop strategies to resolve issues and mitigate risks.* Manage multiple projects, tasks, priorities, and internal expectations.* Implement and maintain a collaborative team environment involving different functional areas.* Work in concert with functional teams, identify and work to implement necessary processadaptations.* Work with technical project managers to ensure that technical schedules for the program areintegrated to the degree that dependencies are identified and resolved in advance.* Proficiency in project management software, such as MS Project and MS Office* Participate in driving and documenting process standards and best practice of creative projectplanning and scheduling* Lead process improvements and creative tool implementation.* Develop, implement, and shepherd continuous improvements and process opportunities* Lead detailed project planning, budgeting, and cross-team capacity planning in collaboration withcross-functional groups* Orchestrate cross-teams to deliver high quality, on-time design deliverables, accounting for on-the-fly program needs and changes as they occur.Must Haves* Minimum BA/BS in a Project Management, Business Management, Computer Science, or Logistics;Master's degree in relevant field a plus*Pharmaceutical/Healthcare experience a must have* 10+ years of hands-on studio and traffic management is a must* Broad experience working directly in a high-volume, fast-paced, constantly changing studio/in-house creative environment* Superior organizational skills with the ability to multi-task and manage time* 10+ years of project/process management, operations or strategy analyst experience.* Experience managing complex projects through all phases of the project lifecycle to a successfulconclusion (on time, on budget, benefits delivered) in a large scale, complex global environment* Experience in Lean, iterative design process and Agile development process* Must be a pragmatic and objective communicator who can present project status and creative anddesign operational efficiency to all levels of the company* Excellent verbal and written communication skills, especially as they relate to presenting,articulating and defending research and design decisions* Agency experience is a plus* PMP Certification a plus.* Process Management and/or certification a plus.Desired traits* Agility, Decisiveness, Resilience, Transparent Agility, Decisiveness, Resilience, Transparentcommunications and Openness*Strong attention to detail, especially in planning and scheduling across different functional teamsand following through with successful execution.*You bring the ability and interest to help lead cultural shifts in the organization including Digitaltransformation and opennessPDN-9bd36b7e-ce2d-4d8e-96c3-a2684c5ad102
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More About this Listing: CX Operations
CX Operations is a Other Jobs Cx Operations Job at Aquent Talent located in Bridgewater NJ. Find other listings like CX Operations by searching Oodle for Other Jobs Cx Operations Jobs.
CX Operations is a Other Jobs Cx Operations Job at Aquent Talent located in Bridgewater NJ. Find other listings like CX Operations by searching Oodle for Other Jobs Cx Operations Jobs.