This listing was posted on ApplicantPro, TalentPlusHire.
Service Manager with Fire-Alarm Experience
Location:
Livermore, CA
Description:
Position Overview : The Service Manager is responsible for the direct management of our customer-facing All-Guard Alarm Systems team, which includes Services Dispatcher/Coordinator, Service Technicians, and Fire Inspectors. This role entails hiring, performance management, leadership, and successful resolution of customer-related issues. The Service Manager will ensure the team's effectiveness, maintain a high level of customer satisfaction, achieve business goals, and manage operational issues affecting service. Key duties & Responsibilities: Please note the essential functions may vary depending on department size, organizational structure and/or geographic location. Lead, mentor, and motivate a team of service dispatchers, technicians, and support staff to achieve optimal performance and customer satisfaction. Set clear mission and strategies to improve the customer service experience. Own customer issues and ensure they are followed through to resolution. Maintain a high standard of customer service by addressing technical questions and concerns from customers, ensuring prompt and effective resolution. Manage the overall performance of a team and Provide Leadership by fostering a safe working environment. Efficiently schedule service calls with customers over the phone, optimizing routes, and ensuring timely service appointments. Provide service rates for service calls to customers in the Bay area, ensuring transparency and accuracy in pricing. Implement training programs to enhance the skills of the service team. Resolve service-related customer disputes and complaints to ensure high customer satisfaction. Be the face of goodwill at customer sites, ensuring a positive experience for our clients. Analyze statistics and compile accurate reports to measure and enhance service performance. Develop service procedures, policies, and standards in alignment with industry best practices. Control resources and assets to meet qualitative and quantitative targets. Maintain an orderly workflow according to priorities. Stay up to date with industry developments and apply best practices to drive improvements. Keep accurate records and document customer service actions and discussions. Attend Ad Hoc meetings with other departmental managers. Qualifications: Proven experience as a Service Manager or in a similar leadership role within the Fire Alarm Industry Excellent leadership and team management skills. Strong problem-solving and conflict resolution abilities. Exceptional customer service and communication skills. Proficient in analyzing data and generating reports. Knowledge of service industry standards and best practices. Physical Demands The employee will frequently sit; stand; walk. The employee will occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee must be able to hear, speak, and write clearly to communicate with employees and customers. Work Environment In the office : The office is generally clean, orderly, properly lit, and ventilated. Noise levels are considered low to moderate. Must be able to pass a pre-employment physical, drug screen, and investigative background check. Job Posted by ApplicantPro
Company:
All-Guard Alarm Systems
Posted:
April 16 on ApplicantPro, TalentPlusHire
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More About this Listing: Service Manager with Fire-Alarm Experience
Service Manager with Fire-Alarm Experience is a Production Service Manager Job at All-Guard Alarm Systems located in Livermore CA. Find other listings like Service Manager with Fire-Alarm Experience by searching Oodle for Production Service Manager Jobs.
Service Manager with Fire-Alarm Experience is a Production Service Manager Job at All-Guard Alarm Systems located in Livermore CA. Find other listings like Service Manager with Fire-Alarm Experience by searching Oodle for Production Service Manager Jobs.