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Partnership Service Representative
Location:
Toronto
Description:
Requisition ID: 193497 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose As a member of the Sales & Partnerships Team, the Partnership Service Representative (PSR) is the primary point of contact for Scotiabank partners requiring assistance on behalf of Scotia i TRADE clients. The PSR will provide prompt, accurate and professional service, while ensuring that call quality standards are met and that a high level of client focus is always demonstrated. The PSR is also responsible for introducing our partners and clients to additional service offerings by spotting and initiating cross-sell and referral opportunities. The incumbent will proactively adhere to the business line strategy of promoting a client focused culture, directly contributing to the overall success and profitability of the business. Accountabilities Responsible for resolving partner and client inquiries efficiently and effectively, maintaining and surpassing Scotia i TRADE service standards by: Responding independently to telephone inquiries and taking action to fully address inquiries by presenting knowledgeable solutions & following through Processing partner and client requests (inquiries, transactions, case work) in a timely and efficient manner Accurately and efficiently documenting and controlling all required follow-ups or escalations Strictly adhering to schedules, thereby ensuring prompt client service and response time Participating actively in queue maintenance through efficient call response times and prioritization of workload Acquiring and maintaining a detailed knowledge and understanding of policies, processes, product & services Acquiring and maintaining a detailed knowledge of internal platforms Uses discretion to correct problems that result in a high level of client satisfaction by: Completing updates, corrections, and adjustments to client accounts within authorized limits Exercising discretion, within approved. Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
April 15 on ListedBuy
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More About this Listing: Partnership Service Representative
Partnership Service Representative is a Customer Service Service Coordinator Job at Scotiabank located in United States. Find other listings like Partnership Service Representative by searching Oodle for Customer Service Service Coordinator Jobs.
Partnership Service Representative is a Customer Service Service Coordinator Job at Scotiabank located in United States. Find other listings like Partnership Service Representative by searching Oodle for Customer Service Service Coordinator Jobs.