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Associate Director of Infrastructure Operations
Location:
Somerset, NJ
Description:
Legend Biotech is seeking a Associate Director of Infrastructure Operations as part of the IT team based in Somerset, New Jersey. Role Overview As a core member of critical infrastructure at Legend Biotech, you will be a key member of the infrastructure operations and leadership team regularly interacting with leaders and support with the management of infrastructure ranging from Network to Servers, Storage, Database and Operating Systems On-Prem and in cloud ensuring systems and applications uptime. Primary responsibilities of the position include leading the technical direction of Servers, Data services, including storage, Backup, Disaster Recovery and 24 x 7 global operations.You will provide expertise and technical leadership while collaborating closely with project managers, engineers, SMEs, operations teams, customers, and all levels of management to execute on strategic and tactical goals. Candidates should be able to manage and direct vendor teams as required in planning, design and operational support of these platforms and services. The candidate must have subject matter expertise with the details of systems and technologies that span the spectrum of this position. As an Architect a detailed understanding of RDBMS technologies, enterprise storage, Service Now and technologies, industry trends and the broader enterprise technology landscape is paramount. The core objective of the organization, of which you will be a part, is to support delivery of the broader Enterprise Applications by aligning customer and business requirements with fit-for-purpose solutions that work reliably, scale, are administratively efficient, and support global transparency and fulfillment-automation objectives in a GxP and non-GxP environment across multiple geographic locations.The span of responsibilities includes the various systems platforms at Legend Biotech (Unix, Wintel, Databases, etc.). This requires deep knowledge of the enterprise architecture, and requires ensuring ongoing evaluation and testing of the operating effectiveness of business processes. This role acts as a deep subject matter expert in Service Now implementation, Cloud and On-Prem Infrastructure and storage technologies/solutions within the environment are operating effectively, sized properly, and evolving in alignment with changing business requirements. This requires the ability to provide hands on installation and support for Servers, SAN storage and other IT infrastructure, as well as the ability to lead, coach and guide engineers from Legend Biotech and other vendors. Experience and deep knowledge in production systems environment is required holding vendors accountable by XLA's analyzing SLA's and KPI's. Key Responsibilities Maintain a good understanding of our corporate direction as it relates to the IT Infrastructure environment and provide the necessary technical strategy to help achieve our corporate goals. Management and support of operating systems and hardware platforms, including patch management and implementation. Be a ServiceNow Subject Matter Expert enhancing Service Now at Legend Biotech with sound understanding of ITSM & ITOM principles. Implement and manage storage solutions tailored to specific client deliverables, including performance targets, multi-site replication, and targeted capacity management and reporting tools. Ensure the availability, reliability, scalability, and manageability of the data storage environment . Maintain a high degree of technical proficiency in operating systems and hardware platforms in use. Ensure all operating systems and hardware platforms are performing to peak efficiency. Provide the necessary expertise with storage subsystems and software, including storage arrays, Brocade fiber switches, SAN design implementation, and maintenance. Plan and report on the collection and maintenance of systems' performance statistics. Assist in the planning and management of capacity requirements. Coordinate internal and external projects. Document Compute, Storage and Cloud infrastructure inventory. Gather requirements, design, and implement solutions to meet customers' needs. Analyze both hardware and software products for evaluation. Review technical documentation and provide guidance to technical writers. Develop standard operating processes for IT management. Prepares and maintains daily, weekly, and monthly processing schedules for a required shift; coordinates user input for processing of scheduled and unscheduled work. Communicates with Operations personnel regarding revisions or problems concerning schedules. Reads and interprets flow charts and operating system documentation. Resolves complex abort conditions (determines restart points, and sequence of corrective actions necessary according to system documentation) and resubmits for processing through the workflow. Demonstrates continuous effort to improve operations, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service through Change Control. Adhere to all policies maintaining GxP, PHI, HIPAA, SOX compliance within our environment. Use Agent technology services, define monitoring thresholds for servers and network devices globally. Work with business units to identify specific criteria for monitoring of their respective systems. ALL other Operator/Operational tasks required. Requirements Bachelor's Degree in Computer Science or equivalent technical degree. M.B.A. preferred. 15+ years' experience in multi-vendor Network, Compute & Storage. 10+ years architecting IT solutions utilizing On-Prem and Cloud infrastructure. Experience with the mainstream Linux & Windows OS and Virtualization. Fiber Channel Fabric Management including SAN Zoning. Create and Manage Dataset, Schedule and Retention Policy. Monitoring Backups and recover failed backups. Good knowledge on DR and data protection. Experience in analyzing problems, escalation to appropriate levels. Hardware /software fault detection and vendor liaison. Demonstrate experience in generating reports and presentations for use by leadership. Responsible for capacity planning and performance analysis of IT infrastructure. Experience in monitoring infrastructure systems. Strong analytical and problem-solving skills, supported by excellent written and oral communication. Able to conduct research into infrastructure issues and products as required. Lead effective team meetings. Highly self-motivated and directed, with keen attention to detail. Strong customer service focus, coupled with a proven ability to positively interact with customers of all levels within the organization. Able to effectively prioritize tasks to meet deadlines in a high-pressure, rapidly evolving environment. Experience working in a team-oriented, collaborative environment. Able to present and communicate technical concepts in a clear and concise manner. Able to work across organization boundaries and matrix reporting structure. Exhibit a strong work ethic and technical leadership. #LI-NP#Li-hybrid
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More About this Listing: Associate Director of Infrastructure Operations
Associate Director of Infrastructure Operations is a Executive Associate Director Job at Legend Biotech USA located in Somerset NJ. Find other listings like Associate Director of Infrastructure Operations by searching Oodle for Executive Associate Director Jobs.
Associate Director of Infrastructure Operations is a Executive Associate Director Job at Legend Biotech USA located in Somerset NJ. Find other listings like Associate Director of Infrastructure Operations by searching Oodle for Executive Associate Director Jobs.