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Team Lead, Operational Support & Reporting Specialist - 12 Month Contract
Location:
Toronto
Description:
Requisition ID: 196890 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Position: Specialist, Operational Support and Reporting / Inbound Fraud / Fraud Management Purpose Leads reporting for and supports the Inbound Fraud department ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. Strategically lead and manage key operational support and compliance initiatives to ensure operational resilience, a high level of service integrity and seamless continuity, including during the absence of frontline managers within the Inbound Fraud department. Ensure all business strategies and initiatives align with regulatory standards and internal protocols. Is this role right for you? In this role, you will: • Employ a proactive approach to enhance reporting, compliance activities, and driving efficiency and adherence to the Bank's standards. o Ensures comprehensive oversight of department volumes and productivity through daily, weekly and monthly reporting including all necessary compliance reports. o Conduct routine monthly call listening activities (as mandated by Fraud Governance) to ensure adherence to established standards, identify areas for improvement, and provide actionable feedback to enhance service quality and customer experience. o Acts as the primary point of contact to address all inquiries from the Escalated Customer Concerns Office (ECCO) in a timely and efficient manner. • Through effective leadership and a keen understanding of both managerial and operational demands, acts as a crucial bridge ensuring the robustness of operational frameworks and efficiency of team practices. o Identifies and supports training and developmental needs of team members. o Proactively monitor and manage the designated email inbox to promptly address and action incoming items, including PRM reports and. Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
April 12 on ListedBuy
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More About this Listing: Team Lead, Operational Support & Reporting Specialist - 12 Month Contract
Team Lead, Operational Support & Reporting Specialist - 12 Month Contract is a Executive Manager Job at Scotiabank located in United States. Find other listings like Team Lead, Operational Support & Reporting Specialist - 12 Month Contract by searching Oodle for Executive Manager Jobs.
Team Lead, Operational Support & Reporting Specialist - 12 Month Contract is a Executive Manager Job at Scotiabank located in United States. Find other listings like Team Lead, Operational Support & Reporting Specialist - 12 Month Contract by searching Oodle for Executive Manager Jobs.