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Home Improvement Call Center Manager - Roofing
Location:
Valley Village, CA
Description:
Job description Professional Salesperson Wanted By Industry Leader!Excellent Pay- Excellent Career!Experience in home improvement, remodeling or construction a great plus! Closer mentality a must! Construction company with a focus on roofingServing our customers for over 20 yearsNational Company with a strong local presence Job Responsibilities: Call Center Manager Essential Skills Problem-solving and conflict resolution skills Communication skills Analytical abilities Organizational and multitasking skills Strong leadership skills Call Center Manager Roles & Responsibilities Work with other management team members to develop call center objectives, keeping profitability and efficiency in mind Lead team meetings and coach and motivate team members Train call center personnel Analyze call center data and prepare reports for upper management. Evaluate staff effectiveness and performance annually or on an as-needed basis Provide leadership and guidance to the dispatch Monitor and report dispatch performance statistics. Provide oversight for carrier scheduling and routing software implementation, including managing any necessary updates to ensure compliance with contract requirements Ensure that all dispatchers receive adequate training Establish, monitor, and implement procedures for evaluating performance of employees Mediate problems and disputes between dispatch/route service personnel and customers as needed Ensure that department personnel adhere to all company policies concerning ethics, legal compliance, safety, customer service and environmental protection standards. Coordinate any necessary disciplinary action with the company’s human resources Ensure that all equipment is properly maintained and operational at all times, including workstation computers, telephones/all communications devices Perform other duties as assigned by management. Day-to-Day Duties Hire, train, and manage a team of call center representatives Work with call center representatives to solve problems like difficult calls from angry customers Collect and Analyze call center statistics and adjust processes to meet or exceed goals Create daily/weekly reports Powered by JazzHR
Company:
Reliable Roofing
Posted:
April 12 on The Resumator
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More About this Listing: Home Improvement Call Center Manager - Roofing
Home Improvement Call Center Manager - Roofing is a Customer Service Call Center Representative Job at Reliable Roofing located in Valley Village CA. Find other listings like Home Improvement Call Center Manager - Roofing by searching Oodle for Customer Service Call Center Representative Jobs.
Home Improvement Call Center Manager - Roofing is a Customer Service Call Center Representative Job at Reliable Roofing located in Valley Village CA. Find other listings like Home Improvement Call Center Manager - Roofing by searching Oodle for Customer Service Call Center Representative Jobs.