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Customer Service Representative I : 73004309
Location:
Silver Springs, FL
Description:
Requisition No:826503 Agency: Department of Revenue Working Title: CUSTOMER SERVICE REPRESENTATIVE I : Pay Plan: Career Service Position Number: Salary: 36, : 46, /Annually Posting Closing Date: 04/10/2024 Total Compensation EstimatorTool Florida Department of Revenue Child Support Program Customer Service Representative I (Revenue Specialist III) Silver Springs The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website . JOB SUMMARY: This Revenue Specialist III position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include: :Initiating and responding to requests:Coordinating with internal and external partners:Researching and resolving case issues:Gathering information and analyzing case data to determine next steps:Interviewing customers in person and/or over the telephone:Interacting with other states, employers, and other business partners:Making decisions based on case information and provided documentation MINIMUM REQUIREMENTS: : Experience processing information using a computer system.: Experience conducting research and analyzing information to make decisions.*: Experience communicating with others to gather information.*SUBSTITUTIONS: : *Relevant education can substitute for the required experience. PREFERENCES: : Experience with negotiation techniques in a business setting.: Customer Service experience preferred.SPECIAL NOTES: : All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position.: All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.: Standard workday of 8am : 5pm, Monday through Friday. : May require you to work outside your regular work schedule.SALARY: 36, : 46, . BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance. ADDITIONAL INFORMATION YOU NEED TO KNOW CONTACT INFORMATION: Andrea Roberts, (386) , SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. ONLINE SKILLS ASSESSMENT: After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70. CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level:2 criminal background check which requires you to provide your fingerprints. REM
Industry:
Insurance
Posted:
April 4 on Tip Top Job
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More About this Listing: Customer Service Representative I : 73004309
Customer Service Representative I : 73004309 is a Customer Service Customer Service Representative Job located in Silver Springs FL. Find other listings like Customer Service Representative I : 73004309 by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative I : 73004309 is a Customer Service Customer Service Representative Job located in Silver Springs FL. Find other listings like Customer Service Representative I : 73004309 by searching Oodle for Customer Service Customer Service Representative Jobs.