This listing was posted on Tip Top Job.
Customer Care Rep II
Location:
Quincy, IL
Description:
Additional Location(s): N/A Diversity : Innovation : Caring : Global Collaboration : Winning Spirit: High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high:performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing : whatever your ambitions. About the role:Process and respond to customer orders and inquiries. Process medical device orders, track shipments, handle product information requests, and respond to and resolve hospital emergencies for Boston Scientific Corporation products. All orders and interactions are related to Capital Equipment order Processing. Your responsibilities will include: :Receive, process, and confirm customer medical device orders for all Boston Scientific Divisions received from customers via fax or telephone. Triage incoming faxes and handle as appropriate, (e.g. enter orders, forward faxes to other departments as appropriate, delete junk faxes, etc.) Input order information into SAP order entry system. Provide substitute alternatives and availability dates for backordered products. Acknowledge order and provide pertinent text to customer via SAP. Perform duties while meeting expectation set for the availability metrics and accuracy metrics. Perform all duties within the Job Specific SOP requirements.:Track shipments for customers. Contact the Freight carrier or utilize the Internet to obtain delivery information and provide either verbal or hard copy delivery receipt information. Work closely with the Distribution department to provide detailed information on short shipments or lost shipments. Handle emergency situations for customers.:Call within the corporation including distribution, marketing, sales management and other departments to obtain answers and solutions to customer requests. Handle product information requests (latex content, MRI compatibility, price lists, product catalogues, etc.). Performs other duties as required. Other miscellaneous projects and reports as assigned. Required qualifications: :1 Year with Associate in Arts degree/diploma, or an equivalent combination of education/work experienceRequisition ID:575761 Among other requirements, Boston Scientific maintains specific prohibited substancetesting requirements for safety:sensitive positions. This role is deemed safety:sensitive and, as such, candidates will be subject to a drug test as a pre:employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law. As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most : united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility those values to everything we do : as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem:solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you and look forward to connecting with you At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our
Industry:
Insurance
Posted:
April 1 on Tip Top Job
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More About this Listing: Customer Care Rep II
Customer Care Rep II is a Human Resource Customer Care Rep II Job located in Quincy IL. Find other listings like Customer Care Rep II by searching Oodle for Human Resource Customer Care Rep II Jobs.
Customer Care Rep II is a Human Resource Customer Care Rep II Job located in Quincy IL. Find other listings like Customer Care Rep II by searching Oodle for Human Resource Customer Care Rep II Jobs.