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Customer Service Advisor
Location:
Coatham Mundeville
Description:
Customer Service Advisor Hybrid Homeworking with office base in Norwich (Minimum 2 days a week in the office) Full time, 37 hours per week on rota basis: (Operating hours 8.00am – 5.30pm, Monday to Thursday and 8.00am – 5.00pm on Friday) Starting salary of £24,420 per annum, with future progression opportunities to £25,980 per annum Fixed Term Contract for 12 months About the role We are looking for an experienced Customer Service Advisor to join our team, who is passionate about helping people and wants to deliver excellent service to our customers. The role will require you to: Provide a one stop service to our tenants. Be the first point of contact both over the phone and via email. Report and schedule repairs to our homes. Deal with basic rent and housing enquiries. Work closely with our inhouse teams, suppliers, contractors, and tenants, to ensure an efficient service is delivered. Support our customers to access and engage digitally. Please see job description for full details of the role About You This role is ideal for somebody who wants to develop themselves or have a career in the Housing Sector. You will need to problem solve, be able to self-motivate and use your own initiative whilst working alone and take pride in your work and providing an excellent service. The ideal candidate should have at least one years’ experience in a similar role, have a basic understanding of repairs, and passes in English and Maths at GCSE level or equivalent. You will also have clear and effective communication skills and the ability to deal with difficult conversations as well as experience in using Microsoft Programmes. About Us Broadland Housing Association offers more than 5,500 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Associations to work for in the UK and feature. Visit ListedBuy for more information.
Company:
Broadland Housing Association
Posted:
March 21 on ListedBuy
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More About this Listing: Customer Service Advisor
Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job at Broadland Housing Association located in United States. Find other listings like Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.
Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job at Broadland Housing Association located in United States. Find other listings like Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.