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Service Desk Analyst
Location:
Coatham Mundeville
Description:
Service Desk Analyst Context Recruitment is excited to be working with a leading Telecommunications company who currently require a Service Desk Analyst. The company, who offers a wide range of services including Connectivity, Communications and IT services to their customers are going through a significant growth trajectory. You will be responsible for providing exceptional customer service by supporting the business’s range of products and services. Service Desk Analyst Context Recruitment is excited to be working with a leading Telecommunications company who currently require a Service Desk Analyst. The company, who offers a wide range of services including Connectivity, Communications and IT services to their customers are going through a significant growth trajectory. You will be responsible for providing exceptional customer service by supporting the business’s range of products and services. You will provide first line support, serving as the first point of call for end users when they require basic technical assistance. Role Responsibilities Provide basic 1st line IT support, assisting with minor technical queries First point of contact for all inbound customer calls received into the main support numbers. Providing day-today support to the end-user base Escalate unresolved issues to 1st/2nd line support Responsible for ensuring incident reports/queries are properly logged in the ITSM IT Service Management, tool Ensure excellent customer service Manage requests for changes Experience Excellent customer service skills Strong desire for a career within ITUnderstanding of networking technologies, including Vo IP telephony solutions Good admin skills, ensuring key notes are taken and organised accordingly No experience needed however, a degree in an IT based subject or independent study is desirable Comp TIA A+ cert In return our client is offering a competitive salary of up £22,000 Based onsite in Bolton. Visit ListedBuy for more information.
Company:
Context Recruitment
Posted:
March 2 on ListedBuy
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More About this Listing: Service Desk Analyst
Service Desk Analyst is a Human Resource Analyst Job at Context Recruitment located in United States. Find other listings like Service Desk Analyst by searching Oodle for Human Resource Analyst Jobs.
Service Desk Analyst is a Human Resource Analyst Job at Context Recruitment located in United States. Find other listings like Service Desk Analyst by searching Oodle for Human Resource Analyst Jobs.