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Mortgage Program Manager
Location:
Bellingham, WA
Description:
Overview Oversee, develop and coordinate all aspects and activities related to mortgage lending activities within the credit union. Works with the VP of Lending to ensure the real estate lending portfolio meets credit union goals, objectives and quality member service. Is thoroughly knowledgeable in all aspects of applicable federal and state laws and regulations relating to the origination and sale of loans. Works with the Director of Compliance to ensure the credit union is adhering to all regulatory lending practices, as well as all credit union policies and procedures. Has knowledge of all underwriting requirements for sale to secondary market and construction loan administration. Consistently coach staff and work with the senior leadership team to direct the future of the credit union. Responsible for managing production staff and activities during the application, approval, and funding process, and provide relevant information and guidance to the member. Job Requirements Demonstrate leadership by supporting the strategic plan, implementing the business plan, and participating in all activities that support the organizational and department goals as set by senior management, to include cooperation between branches and departments. Communicate in a professional and courteous manner by actively listening to others and articulating clearly and effectively, in person, over the phone, via written correspondence. Exercise independent judgement in disbursing accurate information, developing documents, and maintaining organization. Use advanced knowledge to work with and train others to find solutions, identify, challenges and protect the credit union and employees in an ever-changing environment. Possess and maintain a working knowledge of all policies, procedures, and systems utilized by the position while disbursing accurate information, developing initiatives, and staying organized. Demonstrate self-motivation through personal development and increased knowledge of products, services, tasks, transactions and other job functions with curiosity and drive. Maintain a level of professionalism that instils trust, confidence, empathy, integrity and confidentiality of all matters involving the credit union and its members; demonstrate unquestionable honesty, reliability and flexibility in the workplace; setting an example for others to emulate. Duties & Responsibilities Design, implement, and continually monitor a quality program that involves products, processes and procedures to facilitate the sale and servicing of retained loans on the secondary market. Oversees the day to day activities of mortgage department including underwriting (both portfolio and secondary market underwriting), file review, and business development. Assigns, directs, coordinates, and reviews work of staff. Recommends departmental goals, personnel performance expectations, and appropriate staffing levels. Creates a culture of success within the department. Reviews and prepares employee performance evaluations on a timely basis. Recommends salary adjustments, promotions, disciplinary action, discharges, and other personnel related needs, actions, or activities. Assist the VP of Lending in developing and implementing short and long-term goals and plans for the Real Estate Department ensuring that the plans align with the vision and strategic priorities of the Credit Union. Develops marketing strategies and campaigns for the various mortgage loan products and services. Researches, prepares, and recommends change on matters relating to mortgage policy, loan products, interest rates and pricing, and promotional strategies. Remains knowledgeable on all laws and regulations applicable to the origination and servicing of mortgage loans and recommends changes to current processes to ensure compliance. Regularly monitors the current conditions of the mortgage industry and submits recommendations as needed. Designs and implements procedures and maintains mortgage loan operating systems in order to achieve credit union goals, as well as enhance overall department effectiveness. Continually analyses these systems to ensure most efficient methods are being utilized. Underwrites and decisions mortgage loans up to the limits specified in the Lending Limits and Authority policy. Responsible to meet assigned sales, growth and service goals. Develops and maintains relationships with local real estate agencies, home builders and various community organizations to increase awareness of Credit Union mortgage products and services. Responsible for Credit Union wide staff training on mortgage loan processes, products and services, sales strategies, and regulatory compliance. Will work collaboratively with the Training Manager to meet this responsibility. Directly supervises loan production staff and develops them through regular one on one coaching to ensure optimal professional success while maintaining quality member service. Works closely with department heads and branch managers as the subject matter expert on mortgage lending. This includes providing updates at manager's meetings and conducting periodic branch visits. Responsible for quality assurance and maintaining a loan review process in accordance with regulatory requirements. Provides management reports on areas of responsibility. Responsible for vendor management and contract review including annual vendor due diligence and reporting. Reviews their performance, and pro-actively develops or redefines existing relationships as needed. Performs risk analysis on real estate loan portfolio by analysing existing or developing new reports regarding lending trends, charge-off, credit quality and other loss trends. Reports regularly on concentration risk, including but not limited to, delinquency, charge-off percentages, and weighted average yield. Other duties as assigned. Skill Requirements The ability to communicate verbally or in writing, articulating clearly and effectively The ability to oversee, coach and lead departmental staff The ability to organize department workflow, prioritize tasks and delegate processes to staff The ability to multitask in a friendly, personable and helpful manner. The ability to self-motivate personal development in all position functions. The ability to display unquestionable honesty, reliability, and flexibility in the workplace. The ability to learn and fully understand core systems and software provided to perform job tasks. The ability to properly analyze data to make appropriate decisions. Work Environment - This job operates in a clerical office setting and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands - This is largely a sedentary role; however, some filing is required. This would require the ability to file files, open filing cabinets and bend or stand as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Required Education and Experience Bachelor's degree in Business or equivalent job experience. A minimum of 2 years related work experience in a mortgage lending position. A minimum of 2 years of management experience. Experience with financial institution operations. Possess a working knowledge of the mortgage lending industry regulations, such as; truth in lending, RESPA, HMDA, Fair Lending, and ECOA. NMLS certification preferred. AAP/ EEO Statement - Industrial Credit Union offers equal employment opportunity without regard to race, color, gender, religion, age nationality, social or ethnic origin, sexual orientation, gender identity or expression, marital status, marital status, pregnancy, disability, veteran status or any other characteristic by law. Job Posted by ApplicantPro
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More About this Listing: Mortgage Program Manager
Mortgage Program Manager is a Executive Program Manager Job at Industrial Credit Union located in Bellingham WA. Find other listings like Mortgage Program Manager by searching Oodle for Executive Program Manager Jobs.
Mortgage Program Manager is a Executive Program Manager Job at Industrial Credit Union located in Bellingham WA. Find other listings like Mortgage Program Manager by searching Oodle for Executive Program Manager Jobs.