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Night Auditor
Location:
Lexington, KY
Description:
The Campbell House Lexington is looking for a Night Auditor to join our team! The Night Auditor needs to be a team player, self-motivated, and have the drive to provide outstanding customer service and support to all guests. This position earns a competitive wage . We also offer excellent health, dental, and vision benefits. If this sounds like the right career opportunity in human services for you, apply today! ABOUT THE COMPANY The Campbell House Lexington - Curio Collection by Hilton is a gem located in the rolling hills of Kentucky. Our recent renovation has enhanced the classic elegance and southern charm while maintaining the rich history of the boutique hotel. Campbell House is just one part of Musselman Hotels! Musselman Hotels in the business of taking care of people. To do this properly, we have to understand it as a concept, know it in practice, and believe it as a team and as individuals. It has to be part of our DNA as a company, it has to be the essence of our culture, and it has to start at the top. Our philosophy is simple. If we treat our managers right, they will treat their associates right, and the associates will treat our guests right. We strive to continually delight our guests by exceeding their expectations of service and total customer satisfaction. We believe this can be achieved by the exceptional talents of our associates. By combining these efforts with an individualized approach to each and every property, we expect to hold a leadership position within the marketplace. The net effect of our performance must be to achieve the highest level of profitability and maximum performance for our investors. "Once you work for Musselman Hotels, you become family." Position Purposes To act as a hotel ambassador with gracious professionalism by providing service above and beyond guests expectations. Essential Functions Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, understand and ask probing questions with regards to guest requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by completing the following tasks Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks and other forms of payment. Perform accurate, moderately complex arithmetic functions using a basic calculator. Post charges to guestrooms and house accounts using the computer. Complete the checkout process by completing the following tasks Retrieve registration card for each guest from the bucket to be sent to accounting. Promptly answer the telephone within three rings using a positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and faxes for guests as requested. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced and discretion. Supportive Functions In addition to performance of essential functions, this position may be required to perform a combination of other hotel supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. Qualification Standards Education: High school diploma required, college experience preferred. Experience: Prior hospitality and Night Audit experience preferred.
Company:
The Campbell House Lexington, Curio Collection By Hilton
Posted:
January 25 on ApplicantList
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More About this Listing: Night Auditor
Night Auditor is a Accounting & Finance Night Auditor Job at The Campbell House Lexington, Curio Collection by Hilton located in Lexington KY. Find other listings like Night Auditor by searching Oodle for Accounting & Finance Night Auditor Jobs.
Night Auditor is a Accounting & Finance Night Auditor Job at The Campbell House Lexington, Curio Collection by Hilton located in Lexington KY. Find other listings like Night Auditor by searching Oodle for Accounting & Finance Night Auditor Jobs.