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Receives inbound customer service calls regarding billing
Location:
Stevens Point, WI
Description:
Receives inbound customer service calls regarding billing and other questions or issues. Processes basic to complex premium accounting activities for active and inactive accounts. Reviews and processes cash related work items to ensure payments are posted timely and accurately through a variety of established procedures in multiple systems.Job DescriptionWe have a current opening for a Premium Services Technician. In this position you will process basic to complex premium accounting activities for active and inactive accounts. Responsibilities include reviewing and processing cash related work items to assure payments are posted timely and accurately through a variety of established procedures in multiple systems.What You'll Do Uses multiple business systems for accounts receivable duties including reconciliation of account discrepancies, transferring of funds, exchanges of funds, research, and processes unidentified cash.Thorough review of nonpaid cancellations and determines appropriate action required, including putting cancellation through for processing.Provides assistance to the Analyst to collect and verify in Sharepoint Bankruptcy information. May initiate and/or release a variety of dividends and appropriate letters to producers.Ensures timely and accurate application of premium to accounts and the correct payment of commissions to agents. Uses a variety of established billing procedures and systems.Communicates effectively in response to questions from any of the following; sales support, account managers, and customer and supporting units. Handles questions regarding billing and payment histories, cash items, and policy status. Provides basic account billing recaps.Conduct appropriate follow-up activities to bring outstanding balance and cash application issues to a timely resolution, while ensuring that quality level commitments are met through FOCUS (Financial Operations Consolidation and Utilities System).In addition, youMay be responsible for training, quality audits of accounts, and procedure development. May be involved in projects directly related to Premium Services, cash handling including development of procedures and test plans, user testing in multiple systems.May work with collection agencies in the collection of past due accounts. May be responsible for premium remittance submitted by the Third Party/Broker Administrator.May handle less complex accounts to ensure the prompt and accurate receipt, processing and collection of premium or writeoff.Handles multiple activities including the emailing of invoices, return mail, stale dated checks, and bank return items.Processes payments and inquiries from the customer through PayPoint.Performs other job-related duties requiring the same general knowledge, skills and degree of responsibility commensurate with assigned level.What it TakesAssociate Degree or equivalent work experience.1-3 years of related work experience.Intermediate accounting, math aptitude and analytical skills.Strong communication and human relation skills, and excellent written and verbal communication skills.Advanced personal computer skills in multiple software programs.Ability to work within specific time limitations.Ability to develop alternate solutions to best resolve billing issues and discrepancies.Requires a high level of adaptability.What You'll Receive:At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday in office. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.Meal Subsidy available for associates who report to an office: Offices with a cafeteria, $5.00 daily stipend Offices without a cafeteria, $15.00 weekly stipend401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement programGenerous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time offGroup Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.Well-being and Employee Assistance programsSentry Foundation gift matching program to encourage charitable giving.About SentryWe take great pride in making Forbes' list of America's Best Midsize Employers since 2017. A lot of different factors go into that honor, many of which contribute to your job satisfaction.Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.Get ready to own your future at Sentry. Opportunities await!Shea SupaEqual Employment OpportunitySentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
Company:
Sentry Insurance
Posted:
January 2 on WhatJobs
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More About this Listing: Receives inbound customer service calls regarding billing
Receives inbound customer service calls regarding billing is a Customer Service Customer Service Representative Job at Sentry Insurance located in Stevens Point WI. Find other listings like Receives inbound customer service calls regarding billing by searching Oodle for Customer Service Customer Service Representative Jobs.
Receives inbound customer service calls regarding billing is a Customer Service Customer Service Representative Job at Sentry Insurance located in Stevens Point WI. Find other listings like Receives inbound customer service calls regarding billing by searching Oodle for Customer Service Customer Service Representative Jobs.