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Help Desk Analyst | Help Desk Analyst in Customer Service Job at Care New England Corporate HR in 1

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Help Desk Analyst

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Location:
Warwick, RI
Description:

The Associate Help Desk Analyst assists in providing primary telephone support and secondary overall support to internal and external users of systems or software. The incumbent receives, identifies, and prioritizes requests for help from areas supported by Information Services, handles routine problems, and forwards complex issues to appropriate staff members. Maintains E-mail and Help Desk database, and performs other job-related duties as requested.Job Summary:The Associate Help Desk Analyst assists in providing primary telephone support and secondary overall support to internal and external users of systems or software. The incumbent receives, identifies, and prioritizes requests for help from areas supported by Information Services, handles routine problems, and forwards complex issues to appropriate staff members. Maintains E-mail and Help Desk database, and performs other job-related duties as requested.Specifications:Associates Degree in Computer Science or equivalent experience in computer hardware and/or software support preferred. Enrollment in a formal education program in the computer field and demonstrated working knowledge of various desktop software used by CNE operating units also acceptable. Must have demonstrated problem-solving skills and strong communication and interpersonal skills. recblid kgl05np82h3v8bwupe32igyve6ydix
Company:
Care New England Corporate HR
Posted:
January 1 on Recruitology
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More About this Listing: Help Desk Analyst
Help Desk Analyst is a Customer Service Help Desk Analyst Job at Care New England Corporate HR located in Warwick RI. Find other listings like Help Desk Analyst by searching Oodle for Customer Service Help Desk Analyst Jobs.