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Field Services Technician
Location:
Turlock, CA
Description:
Field Services Technician $3,339.00-$4,059.00 The City of Turlock is accepting applications for the position of Field Service Technician. This individual will perform a wide variety of field duties and assignments for the Utilities Division under the general supervision of the Utilities Supervisor and Customer Service Supervisor. Primary duties include driving a City vehicle and performing water service turn-ons and shut- offs on a daily basis. Employees at this level represent the Utilities Division and perform daily work in the field, provide customer service to individual customers, receive only occasional instruction or assistance as new, unusual or unique situations arise, and are fully aware of the operating procedures and policies within the work unit.The Field Service Technician shall promote the efficient use of the City's water supply by residential, irrigation, industrial, and commercial customers; investigate and identify compliance issues; and communicate with regulatory agencies as required. The Technician shall perform functions related to public education and enforcement of the City's water conservation program; receives and resolves customer inquiries concerning the delivery of services, and performs related work as required.This classification is assigned to the miscellaneous bargaining unit for labor relations purposes and is subject to overtime, call-back, and standby assignments.An eligibility list will be established from this recruitment that will be valid for six (6) months and may be used to fill future full-time and part-time vacancies. All employees are required to serve a twelve (12) month probationary periodEssential Functions Coordinate with City Finance staff on delinquent accounts, turn on/turn off instructions, non-reads and improper billings. Handle a variety of assignments related to accurate meter readings and high utility consumption. Investigate and report on utility-related issues, including but not limited to water, sewer and stormwater. Perform enforcement of federal, state and local regulations pertaining to water, sewer, and stormwater regulations Meet with and educate City of Turlock customers on water efficiency use, sewer system management, and stormwater regulations compliance. Discuss and resolve problems and concerns. Input data into computer records and generate various reports. Respond to public inquiries and complaints regarding water use, sewer system management, and stormwater pollution Respond to customer requests for advice on setting automatic sprinkler timers. Turn on new water services and turn off discontinued services, and delinquencies Participate in the enforcement of the State requirements pertaining to water conservation within the City of Turlock's water system. Plan, coordinate, and administer the City's water conservation with an emphasis on public education and outreach activities. Perform related duties as assigned. Ability to: Understand and interpret federal, state and local regulations Ability to perform computer related duties as it applies to reporting daily activities and administrative work. Perform a wide variety of sensitive and difficult customer service activities. Provide field support to the City's Utilities and Finance divisions. Advise on the programming of Program automatic sprinkler timers. Research and evaluate information regarding customer service and payments problems. Operate a variety of office equipment. Establish and maintain cooperative working relationships with others. Experience and Education Education: Possession of a high school diploma or GED certificate. Experience :One year of increasing responsible experience in the area of customer service. License: Possession of an appropriate valid California Driver's license at the time of appointment to be maintained as a condition of continued employment. Certificates :Possession of a Water Distribution Operator I Certification issued by the SWRCB within 24 months from date of hire.Possession of Work Zone Safety Certificate within 24 months from date of hire Minimum Qualifications Knowledge of: City services such as basic water, sewer and storm drain, watering schedules, procedures, and processes. Proper English usage, spelling, grammar, and punctuation. Personal computers and software applications. Customer services procedures and the handling of complaints. Safe work practices at during the course of work. Coordinate with City Finance staff on delinquent accounts, turn on/turn off instructions, non-reads and improper billings. Handle a variety of assignments related to accurate meter readings and high utility consumption. Investigate and report on utility-related issues, including but not limited to water, sewer and stormwater. Perform enforcement of federal, state and local regulations pertaining to water, sewer, and stormwater regulations Desirable Qualifications :One year of increasing responsible experience in the area of customer service in water or a related field. PHYSICAL REQUIREMENTS Maintain the following physical abilities: see well enough to read, write and make observations; hear well enough to converse on the radio, telephone and in person; be able to speak clearly; body mobility to walk, bend, stand, crouch; normal manual dexterity and eye-hand coordination; ability to lift and move objects weighing up to 50 pounds; operate a vehicle making frequent stops getting in and out of vehicles; use of office equipment including computer, telephone, copier, calculator, fax; and tolerate extreme fluctuations in temperature while performing essential functions of the job. recblid jrr99ldr4sej3m7q3odyxqu7z77l84
Company:
City Of Turlock
Posted:
January 1 on Recruitology
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More About this Listing: Field Services Technician
Field Services Technician is a Maintenance Technician Job at City of Turlock located in Turlock CA. Find other listings like Field Services Technician by searching Oodle for Maintenance Technician Jobs.
Field Services Technician is a Maintenance Technician Job at City of Turlock located in Turlock CA. Find other listings like Field Services Technician by searching Oodle for Maintenance Technician Jobs.