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Marriott Director, User Experience & Design
Location:
Bethesda, MD
Description:
Marriott Director, User Experience & Design, App (Mobile) Bethesda , Maryland Apply Now Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYWith every journey, travel has the power to shape us and our world. Begin your journey as the Director of User Experience at Marriott International, voted 24 years in a row as one of Fortune’s 100 Best Companies to Work For®. Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world.In this design leadership position, you will play a critical role in creating industry-leading experiences for our mobile app products. The ideal candidate must be able to think strategically, bring stellar UX and design skills and implement at scale, all while sparking delight and advancing cohesion across the travel journey.As part of an agile cross-functional product team, the Director of User Experience & Design, App will work closely with fellow user experience leaders, product management, engineers, and other designers to deliver data-driven, best-in-class product design. He/She/They will help drive the vision for how the account profile and trips experiences come to life in our mobile app products. The ideal candidate for this role will have experience that is rooted in an empathetic understanding of both the consumer’s physical and digital environments and how they impact the design of the Marriott Bonvoy App.This position requires the ability to produce design as well as direct designers, including internal associates, contractors, and agencies, driving the creative process from concept through design documentation and execution.A strong portfolio rooted in mobile app design is critical for this role.CANDIDATE PROFILEEducation and Experience8+ years of relevant UX/product design experience, with demonstrated ability to manage others4 year undergraduate degree in relevant discipline or equivalent experience/certificationStrong portfolio that showcases UX and interaction design, visual design aesthetic, and user-centered thinkingGood mix of UX/UI, visual design, and interaction design expertiseProven ability to translate complex design challenges into clear, user-friendly experiencesCollaborative, highly organized, and strong attention to detailStrong written, verbal, interpersonal, and presentation skillsStrong stakeholder management skills and flexibility to thrive in a fast-paced environmentYou’re exactly who we’re looking for if you:Possess exceptional visual design skills and a great sense of aestheticsCan balance user, business, and technical needsObsess over the details of the interaction, visual, and motion design as well as documentation for a designLead with a user-centric mindsetSolve problems holistically across channels for a seamless experienceThrive on creating innovative solutions to challenging user and business problemsValue deadlines, set realistic expectations around them and then meet themAbility to solve problems quickly, think creatively, and drive speed-to-market delivery, while optimizing outcomesComfortable with a culture of feedback and regular opportunities to critique and be critiquedDemonstrate self-confidence, energy, and enthusiasm in leading and influencing teamsNice to Have:Experience with motion design and animationExperience with major, large-scale global digital apps or websites within the commerce or travel spaceAbility to balance the science behind the data and the creative idea in front of youHave superior communication and interpersonal skills, including facilitation, presentation, storytellingCORE WORK ACTIVITIESResponsibilities:Produces sketches, wireframes, flows, designs, motion specs, prototypes and/or presentations as neededProduces innovative high-level design concepts and when needed development-ready designsEnsures a quality experience on live digital products by participating in the user acceptance testing processEmploys user testing and research to inform your design work and thinkingPresents and clearly communicates design solutions and rationale to Digital LeadershipEngage in critiques as well as share new learnings and case studiesRespects and contributes to the evolving design systemDemonstrating and Applying Discipline Knowledge:Presents outstanding design concepts backed by best practices, user behavior and dataClearly explains design strategy and interactions to potential users, your team, and stakeholdersIdentify future opportunities by keeping up to date with design trends, societal shifts, and new technologyBe a thought partner providing recommendations on UX and UI enhancements across iOS and AndroidHave a passionate focus on the needs of the guests around the world using inclusive design skills and methodsPartner closely with engineers to understand technology capabilities, bring your designs to life, and achieve high quality shipped productProvides subject matter expertise, including design, functionality and interaction patterns to help meet department and company goals and KPIMeasurement & Analytics:You value data or insight over opinion, by basing decisions on metrics, segment data, and user research findings and insights.Delivers measures, and improves designs based on quantitative and qualitative feedback using various user research methodologiesComfortable with multiple qualitative and quantitative research methods, like surveys, usability testing, multivariate testing, A/B testing, etc.Breaks down designs into options/variables for A/B or multi-variate testingManaging Work, Projects, and Policies:Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines)Successfully manages multiple assignments at onceAccepts critique and critiques work of others in a helpful and professional mannerAdditional Responsibilities:Works independently with minimal supervision, but knows when issues should be escalated to managerDevelops relationships with members of other teams, and leverages those relationships to answer questionsPresents work with clarity and confidence; explains complex matters so that others can understand themMANAGEMENT COMPETENCIESLeadershipCommunication -Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.Managing ExecutionBuilding a Successful Team -Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.Building RelationshipsCustomer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.Generating Talent and Organizational CapabilityDeveloping Others - Plans and supports the development of others’ skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively; provides high visibility to individuals with potential; offers challenging assignments that build confidence and credibility and provides such individuals with a personal vision for their future.Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.Learning and Applying Professional ExpertiseBusiness Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.Technical Intelligence: knowledge and ability to identify technological opportunities and threats that could affect the future growth and survival of the business.Technology Life Cycle: knowledge of the Life Cycle of technologies and how applications, infrastructure, and processes relate to these timelines.IT Systems: Knowledge of IT systems supporting the business including benefits, requirements, costs, justification, and operations.IT Resources: The ability to secure and manage IT resources to achieve business objectives (e.g., contracts, vendor relationships, financial accountability, portfolio management, information and resource planning) and measure project impact.Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.Basic Competencies - Fundamental competencies required for accomplishing basic work activities.Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.Reading Comprehension - Understands written sentences and paragraphs in work related documents.Writing - Communicates effectively in writing as appropriate for the needs of the audience.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.#J-18808-Ljbffr
Company:
Marriott
Posted:
January 1 on WhatJobs
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More About this Listing: Marriott Director, User Experience & Design
Marriott Director, User Experience & Design is a Executive Director Job at Marriott located in Bethesda MD. Find other listings like Marriott Director, User Experience & Design by searching Oodle for Executive Director Jobs.
Marriott Director, User Experience & Design is a Executive Director Job at Marriott located in Bethesda MD. Find other listings like Marriott Director, User Experience & Design by searching Oodle for Executive Director Jobs.