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Call Center Representative
Location:
Commack, NY
Description:
Advanced Dermatology, P.C is seeking a Full Time Medical Appointment Scheduler to join our Call Center team. Bilingual a Plus! As a call center professional, you play a key role in representing the organization and practices with the overall responsibility of quickly managing patient calls related to scheduling patient appointments and information. Essential Duties and Responsibilities : To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greeting patients professionally on the phone. Understanding of the nuances of medial scheduling as it relates to insurance, as well as medical and cosmetic treatments. Gathering patient demographics, insurance and reason for visit and insurance verification. Direct requests for Rx refills. Optimize provider schedules and patient satisfaction with efficient scheduling Dual language with Spanish as the secondary language a plus To perform the job successfully, an individual should demonstrate the following: Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Responds promptly to customer needs. Dependability - Commits to doing the best job possible. Follows instructions, responds to management direction. Keeps commitments, Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions. Planning & Organization - Uses time efficiently. Works in an organized manner. Problem Solving -Resolves problems in early stages. Works well in group problem solving situations. Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests. Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience : One (1) year of experience as a qualified medical receptionist. (1) year of experience in dermatology a plus. Computer Skills : Microsoft Office Suite, EMA PM and EMR Work Environment : Typical busy office environment with moderate noise level. Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Use of keyboard and/or computer mouse daily up to 8 hours per day.
Company:
Advanced Dermatology
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Call Center Representative
Call Center Representative is a Customer Service Call Center Representative Job at Advanced Dermatology located in Commack NY. Find other listings like Call Center Representative by searching Oodle for Customer Service Call Center Representative Jobs.
Call Center Representative is a Customer Service Call Center Representative Job at Advanced Dermatology located in Commack NY. Find other listings like Call Center Representative by searching Oodle for Customer Service Call Center Representative Jobs.