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Automotive Service Writer / Advisor
Location:
Columbia, SC
Description:
Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. Automotive Service Writer / Advisor Job Duties: Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. Maintains automotive records by recording problems and corrective actions planned. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Skills/Qualifications: Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Safety Management
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More About this Listing: Automotive Service Writer / Advisor
Automotive Service Writer / Advisor is a Media, Journalism & Newspaper Jobs Writer Job at Stivers Hyundai located in Columbia SC. Find other listings like Automotive Service Writer / Advisor by searching Oodle for Media, Journalism & Newspaper Jobs Writer Jobs.
Automotive Service Writer / Advisor is a Media, Journalism & Newspaper Jobs Writer Job at Stivers Hyundai located in Columbia SC. Find other listings like Automotive Service Writer / Advisor by searching Oodle for Media, Journalism & Newspaper Jobs Writer Jobs.