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Field Technician
Location:
Modesto, CA
Description:
About us For 40 years, the values of trust and innovation instilled into Norchem' s customer initiatives derive from a commitment to provide high quality, high-performance solutions that minimize harsh environmental impact. As such, Norchem has established itself as the most inventive water, software, and chemical solutions partner for the textile services industry. With our holistic solutions approach, Norchem has earned a reputation for disruptive innovations making us the pioneers of some of the industry's most revolutionary innovations, such as cold-water cleaning systems, single VFD automated injection technology, crossflow membrane filtration/ recycling, and plant utility/labor information systems. Our textile care technology division specializes in the development, blending, and implementation of laundry chemical technologies for the commercial textile services industry. We are seeking a technical service professional with an aptitude for troubleshooting industrial machinery & testing water chemistry who has a passion for customer service, account management, and is solutions-oriented. This individual will serve our growing customer base in specified regions. *Consistent Travel Required Essential Responsibilities: Perform scheduled service visits, product ordering, and technical problem-solving tasks Promote and close sales contracts on wash chemical solutions for the textile services industry Monitor your sales activity regularly by inputting your activity into the company's CRM software; maintain clean and updated records for all leads and accounts. Develops accounts by checking customer's buying history; suggesting related and new items; explaining technical features. Obtains product market share by working with Sales & Marketing Manager to develop effective product sales strategies. Work with customer relationship teams to audit and maintain high-quality textile standards by being thorough in your service visits and delivering consistent results from our solutions Utilize technical expertise to install, repair, & troubleshoot automated product dispensing systems, and other automated industrial systems. Execute equipment start-ups and training for customers Produce timely and detailed service reports, inventory reports, and expense reports Act as the point of contact for all assigned customer's in a respective territory Conduct wash chemical titrations and water chemistry testing of effluent and influent water streams Program and maintain standardized production formulas Conduct quality and production audits with customer staff Work with the engineering team and share information across the organization Prerequisite Skills: Proficient in laptop and tablet technology to include but not limited to Word, Excel, PowerPoint Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi-task effectively, and execute tasks with minimum supervision. Strong attention to detail and accuracy Takes ownership of issues or questions, will recognize when to address the appropriate supervisors, and promptly follow up accordingly to the customer. Ability to maintain a high level of confidentiality by handling sensitive and private customer information Proven ability to meet deadlines and key metrics, work independently, as a team player, and drive results in a fast-paced, team-based environment. Working well in a team environment Must have a valid driver's license Experience Minimum 3-4 years in technical service preferred Exposure to the textile services industry a plus Associates degree or similar in Chemistry, Technical and/or Mechanical Military background a plus Benefits in Addition to Annual Compensation Include : Medical Dental Life Traditional and ROTH 401(k) Plans Vacation Accrual
Company:
Norchem
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Field Technician
Field Technician is a Customer Service Field Technician Job at Norchem located in Modesto CA. Find other listings like Field Technician by searching Oodle for Customer Service Field Technician Jobs.
Field Technician is a Customer Service Field Technician Job at Norchem located in Modesto CA. Find other listings like Field Technician by searching Oodle for Customer Service Field Technician Jobs.