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Leasing Associate
Location:
Rockville, MD
Description:
Job Summary Bernstein Management Corporation ("BMC") has an exciting opportunity for a talented and motivated individual looking to learn, develop and grow in an organization that values all of its stakeholders. As an integral part of BMC's Residential team, the Leasing Associate performs exemplary customer service activities, identifies and addresses the needs of potential residents and closes the sale, and processes applications through our property management system. Training is provided! Primary Responsibilities* Greet prospective residents professionally and build a rapport with them Answer inquiries from prospective residents; use standard sales techniques to encourage a visit to the community. Ensure prospect data is entered timely in our database to comply with Fair Housing laws Complete prospect follow-up in accordance with Bernstein's follow-up expectations and record such activities in property management system for compliance with Fair Housing laws Meet with prospective residents and check the availability of units that best fit their desires and budget; present apartments and the overall community to prospective residents; explain other amenities of living at the community; use standard sales closing methods to sell the prospective resident on available units Assist assigned communities in gathering information from prospective residents after they have indicated a desire to move to the property Assist assigned communities with completing market surveys and to include gathering current occupancy, rental rates and concessions Assist with marketing efforts to promote the properties Maintain a positive and professional customer service attitude Attend training seminars for leasing consultants to improve marketing and sales techniques Answer office phone, assist with visitors, assist with building deliveries, etc. File miscellaneous documents to/from tenants, contractors, etc. Respond to tenant maintenance calls and dispatch to appropriate engineering personnel Assist with coordination of contractor and vendor services Excellent attendance is required to perform the essential functions of this position *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, as described above. Knowledge, Skills, and Abilities Proficient in Microsoft Office and ability to learn specialized software Excellent customer service skills Outstanding sales and marketing skills Strong time management, attention to detail and organizational skills Ability to work a varied schedule, including weekends and some holidays as required Ability to learn and comply with industry legal requirements Ability to work in a fast-paced, multi-entity environment Ability to multi-task and follow through Ability to work under pressure Ability to communicate effectively Ability to respond to others' needs in a timely and courteous manner Ability to drive own vehicle Required Education and Experience High school diploma or equivalent 1-2 years working in a Leasing office, hospitality or related customer-service field 3-4 years working in sales or customer service Preferences Undergraduate Degree in Business, Sales, Marketing, or related field Experience with social media platforms such as Facebook, Twitter, Pinterest, Yelp, etc. Experience with Yardi, property management accounting system Company Conformance Statements In performing their respective duties, all employees are expected to conform to the following: Perform quality work within deadlines Interact professionally with other employees, management, residents, vendors and others Maintain a neat, clean and professional appearance Work independently while understanding the need for communicating and coordinating work efforts Work Environment This job operates in a professional office environment with occasional work in an outdoor environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines. There is exposure to all types of weather conditions when showing community to prospects. Physical Demands This is largely a sedentary role; however, some walking, stooping, bending, and crouching in the process of touring properties and pointing out unit details to prospects. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for the successful performance of this job. Duties, responsibilities and activities may change at any time with or without notice. Bernstein is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.
Company:
Bernstein Management
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Leasing Associate
Leasing Associate is a Customer Service Leasing Associate Job at Bernstein Management located in Rockville MD. Find other listings like Leasing Associate by searching Oodle for Customer Service Leasing Associate Jobs.
Leasing Associate is a Customer Service Leasing Associate Job at Bernstein Management located in Rockville MD. Find other listings like Leasing Associate by searching Oodle for Customer Service Leasing Associate Jobs.