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Call Center Representative | Call Center Representative in Customer Service Job at CB Mining in Wa1

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Call Center Representative

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Location:
Washington, PA
Description:

Order and monitor parts orders for both external and internal shop customers. Interface with both external, internal, Caterpillar and outside vendors to resolve issues regarding parts availability. Provide support to call center customers. Research back order parts and communicate ship dates and possible delays. Work with vendors to obtain the best possible service and pricing.Required Skills:- Quote customer orders- Place customer orders- Confirm pricing for customer orders- Research customer back orders- Enter outside P.O.'s for vendor / factory direct parts- Manage customer consignment orders- Correct griefed orders at CAT- Source customer parts- Source customer parts- Source bearings from outside vendor- Use CAT tools to troubleshoot customer issues- Enter outside P.O.'s for vendor / factory direct parts- Troubleshoot customer parts issues - no part number etc.- Enter and execute OTO orders- Maintain components for kits (orders / staging)- Intermediate computer skillsEducation / Experience:- High School diploma required- Graduate of a technical school, military school preferred, or relevant working experience acceptable to the company.
Company:
CB Mining
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Call Center Representative
Call Center Representative is a Customer Service Call Center Representative Job at CB Mining located in Washington PA. Find other listings like Call Center Representative by searching Oodle for Customer Service Call Center Representative Jobs.