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Service Technician
Location:
Baton Rouge, LA
Description:
SITECH Louisiana brings together year over 500 years of experience in the construction and surveying industries. We are revolutionizing these industries by providing construction technology, customized training, data solutions, installation, service and technical support to our customers. GPS, lasers, optics, management technologies, wireless communication, and application specific software link the design, positioning, and construction processes like never before.The Service Technician is the front-line/first-call for support and technical services for our valued customers. The Technician is responsible for the installation, calibration, and troubleshooting of technology and heavy machinery. In addition to managing ongoing product support and customer interactions, the Technician will also identify and cultivate new support business opportunities. Success in this position is heavily dependent upon the ability to understand, apply, and communicate machine control and site positioning technology solutions. Responsibilities: Perform service work on customers' equipment including, but not limited to, diagnostics, testing, repair, calibration, upgrading and cleaning. Provide support and troubleshooting to customer and service technicians. Answer questions and resolve issues involving the appropriate SITECH Louisiana staff as circumstances may warrant. Provide high-quality service that meets or exceeds our service standards. Provide technical support as needed for prompt, accurate resolution of unique or complex issues. Escalate unresolved customer and service technician issues. Be able to demonstrate and describe the functions and features of the core products and supplies in the store in order to advise customers on the best solutions for their businesses. Work closely with the Inventory Manager to ensure proper inventory levels are maintained for parts inventory. Create a work order for each customer incident and properly document all appropriate information including all activity on customers' equipment for the purpose of tracking progress and facilitating the invoice process. Capture all pertinent customer information including, but not limited to, purchase orders, job site information, serial numbers, firmware version, warranty information, and upgrade codes. Requirements: High School Diploma or GED equivalent. Experience in land surveying or in the construction industry preferred. Background in troubleshooting and repair of heavy machinery preferred. Technical background in electrical instrumentation is a plus. Proficient in Microsoft Word, Excel, and Outlook. Excellent customer service skills. Benefits: we are proud to offer our full time employees a benefits package that speaks for itself and sets us apart from our competition. Benefit options include: Health Insurance (includes Vision Discount) Dental Insurance Paid Holidays Simple IRA Retirement Plan Pre-Employment drug screens and proof of employment eligibility (E-Verify) are required for all positions offered. Equal Opportunity Employer M/F/D/V Job Posted by ApplicantPro
Company:
Sitech Louisiana
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Service Technician
Service Technician is a Installation, Maintenance & Repair Jobs Service Technician Job at Sitech Louisiana located in Baton Rouge LA. Find other listings like Service Technician by searching Oodle for Installation, Maintenance & Repair Jobs Service Technician Jobs.
Service Technician is a Installation, Maintenance & Repair Jobs Service Technician Job at Sitech Louisiana located in Baton Rouge LA. Find other listings like Service Technician by searching Oodle for Installation, Maintenance & Repair Jobs Service Technician Jobs.