Account Manager - Hosting Business | Account Manager in Sales Job at Ionos in Philadelphia PA | 7116732245

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Account Manager - Hosting Business

Location:

Philadelphia, PA

Description:

Organically grow hosting business revenue with existing IONOS clients. In order to ensure the best possible service and to inspire our clients, you will provide professional services and guidance for our largest shared and dedicated hosting customers. Be a trusted contact person for all concerns of assigned accounts. Act as a hosting business partner for clients while maintain high visibility during the entire relationship cycle. Maintain constant real time understanding of the satisfaction of our clients with our implemented IONOS products and related service. Continuously seek new information about clients' business model and evolving data needs. Simultaneously maintain continuous learning of the IONOS suite of products including new product offerings. Introduce existing clients to new IONOS data products and be able to illustrate sound value propositions in order to secure new contract revenue using professional sales skills and closing capabilities. Responsibilities: Account Management/Sales : Meet assigned annual quota of additional contract revenue from existing clients for shared and dedicated clients. Retain existing business using problem solving ability, outstanding sales and communication skills, and solid understanding of both IONOS and competitor products. Contact existing customers and convince them of the value in maintaining and expanding partnership with IONOS. Collaborate with the IONOS operations teams to ensure high service quality for our partners; stay ahead of any customer service or product issues; express understanding to clients; and engage in actions to mitigate concerns far in advance of renewal dates. Develop relationships with internal IONOS departments necessary to resolve client concerns Intensify business relationships and build a sustainable long-term relationship with the partners. Test new methods as well as new product marketing tools with clients. Marketing/Acquisition : Test new methods as well as new marketing and communication channels to reach your target group. Establish a professional lead-nurturing process together with your agency business marketing colleagues Ensure a constant growth of registered IONOS partners together with your team. Service/Support : Ensure professional support for our IONOS partners and be a valued contact person for their needs. Develop the account managers in team to become competent "single points of contact" for the partners they support and ensure that written and telephone inquiries are handled professionally. You will collaborate with the IONOS operations teams to ensure high service quality for our partners. Required Qualifications: 5-7 years in state-of-the-art B2B marketing, sales and account management. Strong technical background and knowledge in web design, e-commerce, web hosting, server and cloud technology You are able to present confidently towards larger audiences and represent IONOS in meetings, fairs and conferences. You are curious and love to explore innovations and new technologies; drive to continuously self-develop knowledge of IONOS and competitor products. You have a strong customer orientation and a good mix of sales and service mentality Effective problem solving ability with the skills needed to leverage internal IONOS departments to solve customer concerns. Preferred Qualifications: Bachelor or master's degree in computer science or economics or related professional technical education Physical requirements and Working Conditions Sitting or standing for extended periods of time Spend extended hours in front of a computer screen Ability to travel via air and/or vehicle on an overnight basis up to approximately 10-20% of time (2 overnight trips/month) Ability to lift objects during travel up to 20 lbs. The ability to perform the essential responsibilities of this job in our Philadelphia office on days as designated by management Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.

Company:

Ionos

Posted:

December 26 2023 on ApplicantPro

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