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Account Representative (JHS)
Location:
Miami, FL
Description:
Do you love working with people and passionate about helping others? If you are friendly, customer-focused, and ready to make a difference this position is for YOU! We are looking for energetic team members in Miami. Our caring Account Representatives have a people-first attitude while supporting our clients and serving members. We provide best in class service and empower our teams to be solutions oriented, proactive, enthusiastic and embrace our values of being honest, respectful, accountable, inclusive, and responsive. If this sounds like the opportunity that you've been looking for, apply today! JOIN our team and enjoy a competitive base pay and generous benefits. Our benefits include health, dental, 15 days of paid time off, a 401(k) plan, an employee stock ownership plan, bonuses, and a wellness team that promotes health within the workplace. Our Story... FBMC Benefits Management Inc. is a privately held, employee-owned company that provides comprehensive employee benefits management and consulting. Our mission is to Protect our clients by designing and delivering Innovative employee benefits with provable Quality results . Since 1976, we have sought to develop an understanding of our clients' and their workforce's needs and provide products that are not only high quality but easy to use and understand. We embrace giving back to our clients and their communities, which is why we donate 1% of our profits for the year to charitable organizations such as community-based food banks, the American Cancer Society, March of Dimes, Ronald McDonald House, and ElderCare Services. At FBMC, you're not just an employee, you're an OWNER! Along with a plethora of growth and development opportunities, we actively celebrate our accomplishments through an annual end-of-year gala and awards event and team competitions to build relationships company-wide. In addition, we have owners across the country who work remotely from home and at client office locations - we pride ourselves on offering flexibility. We are more than coworkers - we are a family that unites for a common good and have fun while doing it! Essential Job Duties and Responsibilities: Receives and responds to incoming calls, emails and written communication from participants, client, providers or other business associates and provides accurate and timely communication of information to resolve inquiry or concerns. Researches and documents problems and requests for information upon request from the Account Executive and Account Manager and provides a detailed analysis in writing or verbally. Under direction of Account Executive or Account Manager, supports the execution of client enrollment, project management and field enrollment coordination functions. Obtaining necessary census and carrier materials for training and implementation; may be called upon to act as benefit educator or enroller during client meetings. In collaboration with the Market Resources Department, assist in obtaining and evaluating carrier and vendor quotes and the RFP process to ensure materials are prepared in accordance to client needs. Assists in preparation of client deliverables, including stewardship reporting, client cadence communication pieces, RFP responses, renewal presentations, proposals, scope of work reviews, and other assigned documents in accordance with FBMC process and procedure and client scope of work. Ensures timely, professional servicing of client accounts and deliverables documenting interactions in designated CRM and supports project management and client cadence management in CRM and project management tools with accurate and timely updates. Leads training for Service Center Agents or external vendors for enrollment and benefit education for members. Investigates and resolves escalated inquiries from customer, client, enrollment company partner or insurance carrier about products, coverage, accounts, billing processes and/or payments. Assists with coordination of staff and vendor travel. Gathers information from functional teams for production of SLA/PS&G reports; assembles reports, writes cover letters, ensures transmittal of same by Account Managers. At direction of Account Manager coordinates and schedules for various meetings; prepares and disseminate agendas; records and writes meeting minutes. Writes technical correspondence and develops detailed reports and surveys for internal and external distribution or mailing. Support data entry into technology platforms, and first level member service support for face to face, telephonic or electronic communication on client employee benefit plans to include New Hire, Change in Status, COBRA, Retiree, Leave of Absence (LOA) Direct Billing and SRA enrollments. Coordinates office functions, supply orders and general office needs from team as requested. Qualifications: High school Diploma/GED Minimum 2 years of customer service experience in the fields of employee benefit insurance, marketing, communications, or public relations Proficiency in Microsoft Office Suite products, web based and Customer Relationship Management (CRM) applications Possession and maintenance of valid Safe Operators Driver's License Possession and maintenance of a valid State of Florida Life/Health License (2-15) is preferred or required within six months of obtaining position . Limited to activity allowed under State Insurance laws until license obtained. ARE YOU READY TO JOIN OUR TEAM? APPLY TODAY! FBMC Benefits Management Inc. is an Equal Employment Opportunity Employer. It is our policy to comply with all laws regarding employment. We believe that all persons are entitled to equal employment opportunity regardless of race, color, religion, sex, national origin, age, disability, marital status, genetics, veteran status, or sexual orientation. In compliance with the provisions of all federal and state civil rights laws, every effort will be made to employ and promote the most qualified individuals without regard to the above factors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Posted by ApplicantPro
Category:
Career Services
Posted:
December 26 2023 on ApplicantPro
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