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Program Support Specialist
Location:
Memphis, TN
Description:
MDW is currently seeking a Program Support Specialist to support the USPS in Memphis, Tennessee. In this position, candidate will monitor all program aspects from conceptualization to final execution. Essential job functions will include but may not be limited to: Perform data analysis and evaluation of Label Lists and Zone Charts files to ensure organizational objectives are met. Serve as subject matter expert in problem analysis, documentation, and resolution for all software interfaces and hardware configuration associated with related Retail and Business Mail preparation applications and services, including Labeling Lists, Zone Charts and Service Standards. Provide functional direction to developer to assist with creating data files. Provide business and technical support requirements for the products and services available to Retail and Business Mailers. Assist creating and maintaining metrics reports. Assist in the development and maintenance of all process flows and Standard Operating Procedures for all related Retail and Business Mail requirements and functions. Required Skills : High proficiency in MS Excel and Ultra Edit or similar text editor required Prior problem analysis, documentation, and resolution experience for software interfaces and hardware configuration Work independently with limited supervision on complicated tasks required Strong interpersonal and professional oral and written communication skills Ability to direct developer in methods of technical problem resolution Wide degree of creativity in improving existing processes is expected Ability to adapt to rapidly changing requirements Desired Skills: Experience in software problem analysis and resolution. Familiarity with Domestic Mail Manual (DMM) specified preparation, Facility Access & Shipment Tracking (FAST), postage statements, and database concepts a plus. Education Requirement/Required Years of Experience: Bachelor's Degree and 5+ years of experience required; 4+ years' experience may be substituted in lieu of degree. Company Description Incorporated in 2012, MDW is a small business headquartered in Washington, DC with offices in Huntsville, AL. We provide Federal government clients with consulting, management services, advisory and assistance services, decision support, strategic planning, process planning and improvement, task execution and metrics analysis. Our mission is to make our clients more successful by providing honest assessments, exceptional analysis, prudent advice, direct communication, and hard work. Our core capabilities include: Strategic Planning Cost Estimating Budget Programming and Justification Budget Execution Acquisition Management Financial Systems Support & Integration MDW Associates, LLC ("MDW") is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, age, marital status, covered veteran status, mental or physical disability, pregnancy or any other unlawful basis unrelated to the ability to do the job. MDW seeks to employ talented, ethical, and entrepreneurial-minded persons. Our applicants and employees are protected from discrimination as required by Federal law. Additional Information We offer a competitive and comprehensive benefits and compensation package for our employees, including but not limited to: Health Dental Vision Group Life Insurance/Long Term Disability/Short Term Disability Retirement/401(k) Flexible Leave Policy All information will be kept confidential according to EEO guidelines.
Company:
MDW Associates
Posted:
December 26 2023 on ApplicantPool
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More About this Listing: Program Support Specialist
Program Support Specialist is a Other Jobs Support Worker Job at MDW Associates located in Memphis TN. Find other listings like Program Support Specialist by searching Oodle for Other Jobs Support Worker Jobs.
Program Support Specialist is a Other Jobs Support Worker Job at MDW Associates located in Memphis TN. Find other listings like Program Support Specialist by searching Oodle for Other Jobs Support Worker Jobs.