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Install Coordinator
Location:
Chelmsford, MA
Description:
Install Coordinator Department HVAC Install Reports To Install Manager Job Description Professionally answering the phone in a polite, friendly manner. Advocates for the customer and ensures a quality install experience Responsible for returning all customer requests within the same business day Back up for sales lead coordinator to assist in scheduling sales calls for the sales team Point of contact for dispatch, warehouse, and install team to ensure each project is coordinated smoothly Responsible for confirming installations with customer day before install and documenting in CRM software Manage pending installations weekly by contacting customers and adding notes into CRM software Establish customer rapport to ensure the highest levels of satisfaction. Set up jobs in CRM software and maintain/update customer database with complete and accurate information Dispatch install technicians, apprentices, and helpers daily. Submit all installed equipment registration and any rebates electronically on customers behalf Responsible for sending out daily scheduling emails for all install technicians Add all notes and special handling requests to CRM software to ensure accurate information is being relayed to the install team. Communicates to all required departments when a job is scheduled and is the "hub" for installation Process all install paperwork timely and conduct job costing daily for commissions Coordinate all inspections with the permit coordinator to make sure all jobs are inspected and complete. Responsible for coordinating all subcontractors to the job and communicating details to customers and technicians Additional duties as needed. Competencies for Success Highly organized with exceptional follow-through abilities. Strong verbal and written communications. High integrity with advanced social skills and ability to make solid connections. Strong desire to be better at your job tomorrow than you are today. Personality that blends well with a fast-paced, goal-driven environment. Thrives in a fast-paced environment where interruptions are expected and welcomed! Competitive individual contributor who also loves to win as a team. Education High School Diploma/GED Required Skills and Experience Highly organized Exceptional followthrough abilities Strong verbal and written communication skills Job Posted by ApplicantPro
Company:
Milltown Plumbing
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Install Coordinator
Install Coordinator is a Production Install Coordinator Job at Milltown Plumbing located in Chelmsford MA. Find other listings like Install Coordinator by searching Oodle for Production Install Coordinator Jobs.
Install Coordinator is a Production Install Coordinator Job at Milltown Plumbing located in Chelmsford MA. Find other listings like Install Coordinator by searching Oodle for Production Install Coordinator Jobs.