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Senior Program Manager, Membership Engagement
Location:
Washington, DC
Description:
The Executive Leadership Council is the preeminent member organization for the development of global black leaders. Comprised of more than 800 current and former corporate black CEOs, board members and senior executives at Fortune 1000 and Global 500 companies, entrepreneurs leading top-tier firms, and recognized thought leaders, we open channels of opportunity for the development of black executives to positively impact business and communities. POSITION OVERVIEW The Senior Program Manager, Membership Engagement supports and contributes to ELC's in-person and virtual member program design and content to deliver on member value and engagement. They will execute member programs and evaluate their effectiveness through data analytics and implement enhancements to increase member satisfaction. ESSENTIAL JOB FUNCTIONS & KEY OUTCOMES MEMBER EVENTS Support and contribute to the development and design of in-person and virtual member programming and content in conjunction with the Vice President, Program Managers, consultants, and ELC Committees. Execute ELC's member engagement and retention strategies, driving innovation, operational excellence, and ELC's member value proposition. Monitor and evaluate program and event effectiveness, and implement best practices and changes required for continuous improvement. Contribute to and implement policies and operating procedures for existing and newly created programs. Conduct qualitative and quantitative analysis and summarize data, providing reports that recommend strategies to increase member value, engagement, attendance, while advancing membership priorities. Perform variance analysis on event budgets and costs; identify return on investment opportunities and trends, and make recommendations for improvements. Create engaging, clear and concise event session descriptions and overviews. Prepare sponsorship agreement letters and negotiate and manage vendor contracts. Conduct full-cycle event planning, to include coordinating VIPS, speakers, collateral, branding, rooming lists, décor, catering, signage, equipment, AV, entertainment, travel logistics, vendor payments and virtual meeting platforms. Work directly with venues (e.g., hotel, conference center, etc.) and virtual production companies to plan, organize, and execute all logistics of member meetings, events, conferences, and/or seminars. Collaborate with internal teams, senior leadership, members, key stakeholders, and partners as required for events and programs. Support the overall membership strategy and execute the membership application process, new member onboarding, and membership dues process. Manage and carry out effective and efficient membership processes, including but not limited to, nominations and referrals, vetting, selection, and intake by the utilization of best-in-class documentation practices. Support the overall strategy, buildout and execution of ELC member board programming. Collaborate with membership team in the oversight of event day operations. Anticipate needs and manage issues in a timely manner with a customer-focused and operational excellence approach. Proactively manage issues in a timely manner with a customer-focused and operational excellence approach. Build and maintain strong corporate partner, member, and vendor relationships. GENERAL DUTIES Contribute to the achievement of established department goals and objectives and adhere to department policies, procedures, quality standards, and safety standards. Exceptional written, oral, and interpersonal skills with the ability to manage communications & deliverables for all key stakeholders Results driven and detail-oriented problem solver that is both dependable and an excellent communicator Maintain current professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing professional networks, and participating in professional associations. Highly organized & detail-oriented with the accute understanding of prioritization with the ability to manage multiple priorities and meet deadlines in a demanding, fast-paced environment Perform other duties as assigned. EDUCATION, EXPERIENCE & CREDENTIALS A Bachelor's degree in business, hospitality management, event management, or other relevant academic discipline or equivalent experience required A minimum of 5 years experience in events management or conference planning in a professional membership association or similar setting Proficient use of Microsoft Office Suite in addition to knowledge of project management software; knowledge of Asana is a plus COMPETENCIES • Mission Alignment & Awareness: Has a passion for and commitment to opening channels of opportunity for the development of Black professionals to positively impact business and local communities; contributes to the organization by understanding and aligning actions with the organization's goals, core functions, and values. • Events Management Knowledge: conceives and produces small and/or large-scale in-person and/or virtual events; studies the brand, identifies the target audience, devises the event concept, and coordinates technical aspects and logistics before launching the event; creates schedules and budgets, selects sites, arranges for speakers or entertainers, and contracts and coordinates with event vendors. • Communications Knowledge: Practices effective communication based on approaches that demonstrate results; delivers relevant and targeted communication aligned with business and audience needs; uses primary and secondary research to inform communications plans; understands business functions in alignment with organizational priorities and audience needs and preferences; networks with internal and external stakeholders; understands the relationship between various communication channels and understands when and how to use a variety of channels; creates clear, consistent, creative, and compelling content. • Planning & Results Orientation: Organizes and executes work to meet organizational goals and objectives while meeting quality standards and following organizational processes; ensures individual performance does not negatively impact the performance of others; recommends additional resources that would improve effectiveness and helps others access required resources; identifies opportunities to improve work processes and efficiency; contributes to setting work priorities and direction; identifies in advance when intended results may not be achieved; takes initiative; is not satisfied with the status quo. • Teamwork & Collaboration: Works well cross functionally and with others on the team to achieve personal goals, team goals, and organizational goals; takes responsibility for individual actions in order to achieve consistent results; fosters team camaraderie, collaboration, and cohesion; understands the impact of one's actions on the ability of their team members to do their jobs; respects the differences other team members bring to the table by openly seeking others' opinions; makes suggestions to improve team engagement and effectiveness; supports implementation of team decisions; professionally gives and seeks feedback in order to achieve common goals. • Problem Solving & Decision-Making: Identifies problems and uses logical analysis to find information, understand causes, and evaluate and select best possible courses of action; seeks information and input to fully understand the cause of problems; takes action to remove obstacles and address problems before they impact performance and results; initiates the evaluation of possible solutions to problems; assesses risks before making a decision; does not take unnecessary risks; effectively navigates through ambiguity, using multiple data points to analyze issues and identify trends. • Creativity & Innovation: Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things; questions common practice and contributes to improvement of processes and outputs; proposes novel ideas; utilizes appropriate brainstorming techniques to generate ideas; researches current thinking and shares ideas; explores different alternatives that would achieve a similar output, with the goal of achieving process simplification or efficiencies. • Resilience & Managing Uncertainty: Adjusts thinking and behavior in order to adapt to changes in the job and work environment with limited stress; is able to work effectively in an unstructured environment; actively promotes and advocates the advantages of changes when new and credible information emerges; acknowledges uncertainty and shares constructive coping strategies with team members. • Communication & Interpersonal Effectiveness: Effectively and appropriately interacts and communicates with others to build positive, constructive, professional relationships; tailors communication style and messages based on the audience; seeks to understand others' points of view, observes verbal and non-verbal cues to encourage open and honest discussions; uses clear, precise, and error-free language; invites and encourages others to participate in discussions; identifies and helps to resolve interpersonal conflict between team members; does not jump to conclusions or act on assumptions. • Customer Focus: Identifies, considers, prioritizes, and takes action on the needs of both internal and external customers; uses knowledge about the customer to inform decision making and problem solving; strives to provide additional value to the customer experience; actively solicits internal and customer feedback in order to improve the relationship; suggests ways to improve the customer experience. • Technology: Proficient with Microsoft productivity suite, association management systems, customer relationship management software, event management software, and other functional software relevant to area of responsibility. WORKING CONDITIONS • Work is performed in an interior office setting which has no adverse environmental conditions expected. • Hybrid Role requiring travel up to 10% of the time • Work involves frequently sitting for extended periods of time, frequently talking or hearing, frequently operating a computer, and occasional light physical effort (lifting, pushing, pulling, carrying, etc.) objects weighing up to 25 lbs. • Work requires frequent ability to comprehend direction and adhere to policies or established procedures, ability to use logic to make sound decisions, ability to interpret and analyze data, ability to gather and organize information for a wide variety of audiences, ability to read and write a variety of materials, and ability to adapt well in the face of workplace stressors. The Executive Leadership Council is an Equal Opportunity Employer. It is our policy to ensure equal employment opportunity without discrimination or harassment based on an individual's race, color, religion, sex, national origin, disability, age, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, matriculation, political affiliation, genetic information, or any other protected characteristic as defined by federal, state, and local law Job Posted by ApplicantPro
Company:
The Executive Leadership Council
Posted:
December 26 2023 on ApplicantPool
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More About this Listing: Senior Program Manager, Membership Engagement
Senior Program Manager, Membership Engagement is a Executive Program Manager Job at The Executive Leadership Council located in Washington DC. Find other listings like Senior Program Manager, Membership Engagement by searching Oodle for Executive Program Manager Jobs.
Senior Program Manager, Membership Engagement is a Executive Program Manager Job at The Executive Leadership Council located in Washington DC. Find other listings like Senior Program Manager, Membership Engagement by searching Oodle for Executive Program Manager Jobs.