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Manager On Duty
Location:
Minneapolis, MN
Description:
Seward Community Co-op-Friendship Store Job Description Manager On Duty Purpose: To ensure excellent, proactive customer service, smooth store operations, superb physical plant maintenance, safety and security for all during store hours Status: Full-time. Reports to the MOD Supervisor Pay Level: V Responsibilities: Customer Service Ensure excellent customer service Greet customers and assist with product, navigation, and other questions Assist departments as needed Provide support for front line staff throughout the store during business hours Cover for missing employees when possible Work with all staff and provide guidance and direction as required Provide tools and equipment to staff, BOD, Demo vendors, Classroom support Help staff with complex customer interactions Direct and coordinate the work of Parking Lot Attendants and Housekeepers Assist with questions, dilemmas and problem solving as issues arise Facilitate customer, staff and vendor transactions Attach Dero Zap Tags as requested Assist customers with bike tools, loaner locks, auto problems Direct, coordinate and communicate service vendor activity Operations and Maintenance Ensure store is opened and closed following security procedures and department protocol Ensure smooth operation of store during business hours Keep the grounds and parking lot clean, safe, efficient by: Removing litter Removing snow, ice and slush from sidewalks, bus stop and curbs Assist Parking Lot Attendants direct traffic and assist with or intervene on problems as they arise Monitor Help Desk tickets to effectively manage repair and service requests by departments Schedule repair and maintenance work coordinating with department needs Work with service vendors to maintain inventory of store supplies, such as: Rugs, linen, paper products, waste bags Work with service vendors to maintain store and equipment in excellent condition Troubleshoot equipment breakdowns and call vendors for repair and maintenance Assist vendors identify and resolve equipment and building problems Communicate necessary maintenance work scheduled to all impacted staff Ensure service vendors check in to perform service and check out with MOD re: work performed Manage waste stream for effective and conscientious removal of recyclables and trash Monitor waste corral for excess debris, unsafe conditions, efficient use of space and effective waste removal schedules and maintain our waste log Train all staff in accurate waste stream management, including proper; Composting Comingle and paper recycling Cardboard compacting Ensure clean, orderly store during shifts Assign staff lockers, mailboxes as requested and ensure areas are cleaned out as staff moves on Help staff maintain a clean, safe environment by routine cleaning of employee refrigerator, freezer and other public space, such as the breakroom, coat room, quiet room and meeting rooms Coordinate work of housekeeping staff Ensure spills and other hazardous conditions are resolved Ensure routine and weekly scheduled tasks are completed Check food storage cooler temps at least three times daily to ensure proper function Ensure coolers are equipped with visible thermometers Produce and test in-house Anolyte and Catholyte cleaning solution Ensure sanitizer is potent and effective in food prep areas Alert food prep staff if sanitizer equipment fails to produce effective product Maintain logs for these tasks Training duties may include: Developing materials and practices for training Operations/all staff Policy, procedure and waste stream management orientation training for all new hires Store Security Training for all staff Safety and Security Develop, renew and present Store Security Training required for all new hires Review and develop emergency response plans for all foreseeable threats, including: Fire and evacuation Severe weather threat Power outage Emergency Store Closure Manage the Floor Warden Program Update and refresh orientation to Floor Wardens semi annually Continue training new Floor Wardens as they assume new positions Ensure safety of staff and customers Assist staff travel to parked cars as requested Alert staff to current neighborhood security threats Provide basic orientation to safe navigation of urban streets Maintain store security during shifts, including intervening and/or resolving conflicts with customers Coordinate with Customer Service Staff security alerts to effectively intervene/communicate with parties of interest Coach CS Staff, FE Staff and all store staff to assist MODs with security protocols Review security camera footage to assist resolving questions following camera policy Ensure security alarm system is operational and turned on at close Respond to overnight alarms, as requested Maintain an accurate alarm code list Provide feedback to department managers regarding safety and staff issues Maintain and facilitate Store Safety Committee per MN/OSHA regulation Attend all Manager on Duty meetings Other responsibilities as directed by Assistant Store Manager Qualifications: Essential Ability to motivate and inspire employees Excellent communication and customer service skills Thorough understanding of store operating procedures and policies Adaptability, sound judgment and creative problem solving ability Flexibility in availability, including evening and weekend hours Regular, predictable attendance Familiarity with Microsoft Office products Written and spoken English proficiency Ability to resolve conflicts and diffuse tense situations Training experience a plus Functional Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds. Repetitive use of hands for grasping, pushing, pulling, and fine manipulation. Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.) Ability to operate equipment such as: rotisserie, Robot Coupe, food processor, shrink wrap machine, manual and/or electric scales, recalibrate and read thermometers, convection oven, stove, knives and commercial dishwasher. Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers. Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds. English proficiency Must have valid driver's license on file if driving between locations for support Preferred Multilingual a plus Demonstrated ability to work with customers and co-workers from various cultural backgrounds Job Posted by ApplicantPro
Company:
Seward
Posted:
December 26 2023 on ApplicantPool
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More About this Listing: Manager On Duty
Manager On Duty is a Executive Manager Job at Seward located in Minneapolis MN. Find other listings like Manager On Duty by searching Oodle for Executive Manager Jobs.
Manager On Duty is a Executive Manager Job at Seward located in Minneapolis MN. Find other listings like Manager On Duty by searching Oodle for Executive Manager Jobs.