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Clinical Chemistry Technical Support Representative
Location:
Logan, UT
Description:
Summary Provides administrative support to Technical Support. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provides Technical Assistance Utilizes all forms of communication and contact to assist in the resolution of hardware, software, operator, and reagent issues effectively and efficiently. Accurately records customer information and details of all customer communications. Assists in the development and maintenance of Technical Support's customer database. Provides technical assistance to other departments including Field Service, Instrument Specialists, and Service. Expeditiously dispatches service or training when needed. Communicates troubleshooting steps used, possible resolutions, and parts required to other Technical Service team members when necessary. Monitors end users during the post-installation phase to ensure customer satisfaction and end-user competency. Reports critical issues, unresolved issues, and unsatisfied customers to the supervisor. Continuously improves troubleshooting skills, customer tools, and department workflow to increase customer satisfaction. Participates in Product Development Reports industry and market trends to manager and product managers. Reports customer expectations and requirements for successful products to manager. Assists in product evaluations and validations. Assists in the development of tools used by customers and other Departments. Creates and/or Maintains Revenue Opportunities Prospects and communicates all equipment leads to the appropriate Regional Business Manager. Promotes all products and services, including Service Contracts. Capitalizes on relationship opportunities to promote other products. Provides Technical expertise by assisting the Sales Executive in the sales process, when requested. Qualifications Education and/or Experience Associate's degree in Laboratory Medicine; or HEW certification with 3 or more years of laboratory experience. Advanced knowledge of laboratory statistics and methodologies is required. ASCP Certificate or related license is preferred. Job Posted by ApplicantPro
Company:
Elitechgroup
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Clinical Chemistry Technical Support Representative
Clinical Chemistry Technical Support Representative is a Technology Technical Support Job at Elitechgroup located in Logan UT. Find other listings like Clinical Chemistry Technical Support Representative by searching Oodle for Technology Technical Support Jobs.
Clinical Chemistry Technical Support Representative is a Technology Technical Support Job at Elitechgroup located in Logan UT. Find other listings like Clinical Chemistry Technical Support Representative by searching Oodle for Technology Technical Support Jobs.