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Help Desk Technician
Location:
Washington, DC
Description:
SiloSmashers, Inc. is a strategy, technology, and management consulting firm, founded in 1992, and located in Reston, Virginia. SiloSmashers delivers superior services and solutions to the public sector in the areas of project/program management, performance management, and IT security. The company provides innovative, collaborative business approaches, and proven methodologies that enable customers to break down organizational silos and optimize operational efficiency to achieve peak performance and mission success. Come join our team! Summary: SiloSmashers is looking for a System Engineer Level II to support a Tier 1 Help Desk for a federal client. This tier 1 support consists of basic troubleshooting and repair of workstations, peripherals, network cabling, applications, network operating system, email, telnet, remote access, workstation moves or new installations, new account creation and maintenance of the S&T networks. The System Engineer II supporting the Tier 1 help desk will create/respond to and diagnose the initial trouble ticket. If Tier 1 support cannot identify and resolve the problem within one hour, the trouble ticket will be escalated to Tier 2, or DHS OCIO, for appropriate resolution. The ideal candidate possesses an inherent interest in learning the latest technology and proven ability and the self-motivation to learn quickly and solve engineering problems collaboratively. Job Duties : Be part of a diverse team of Service Desk professionals, responsible for: Providing Tier 1 support for multiple domains with users locally and remotely with network and desktop hardware and software problems. Supporting end-user applications and work in a multi-tier service desk as well as work with engineering, O&M, and software development teams to help reproduce and diagnose problems. Responding to and diagnose problems through interactions with users (via phone, Teams and/or email) while ensuring a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. I nteracting with network services, systems engineering, and/or applications development leads to restore service and/or identify and correct core problems. Simulate or recreate user problems to resolve operating difficulties and recommend system or process modifications to reduce user problems. Preferably possess experience with using ServiceNow as a ticketing system Possess and apply comprehensive knowledge across key tasks and high-impact assignments. Populate a consolidated Knowledge Management solution to provide Tier I Self Service Portal to user populations and provide a centralized knowledge repository for assigned applications suites. C ommunicate and interface with customer and SiloSmashers Site Lead on issues and daily tasking. Working with Active Directory and Exchange to create/modify/terminate accounts. Troubleshooting workstation s, printers, and other peripherals. Image , install, and configure workstations and laptops Preferably possess experience using SCCM to image laptops and workstations. Troubleshoot Windows 7 and above, Microsoft Office suite. Troubleshoot Microsoft O365 Collaborate with the engineering teams to identify, respond, and resolve tickets in a timely manner. Communicate issues and resolutions with your team lead. Qualifications :  Must be a U.S. Citizen with the ability to pass background investigation Excellent verbal and written communication skills Associate 's Degree or 5+ years related experience (experience considered in lieu of degree) CompTIA A+, Security+, or Net+ certification required Experience with ticketing systems such as ServiceNow Providing support to end-users spanning a variety of issues Identifying, researching, and resolving technical problems Ability to multi-task in a fast-paced environment Sound business ethics, including the protection of proprietary and confidential information Excellent written and verbal communication skills; ability to understand and effectively communicate technical concepts in a compelling, persuasive manner to non-technical persons. Excellent ability to interact skillfully and diplomatically with numerous counterparts and rapport, including contract stakeholders and government representatives. Capable of working under tight deadlines and on several projects simultaneously Excellent time and resource management skills Proficiency in MS Office and O365 applications Ability to work independently and function effectively as a member of a team and adhere to strict deadlines. Ability to understand and communicate technical/business solutions to personnel at all levels of the organization Must be able to demonstrate extremely strong interpersonal skills, initiative, and work ethic What we offer: SiloSmashers offers its employees opportunities to be their best in careers in management and technology consulting. There is a place at SiloSmashers for experienced professionals, transitioning military personnel, new graduates, cleared professionals, and referrals from current SiloSmashers employees. At SiloSmashers you will do important work, surrounded by professional colleagues, in a company that is dedicated to client satisfaction. SiloSmashers strives to offer an environment where employees can achieve everything that is important to them. To support this philosophy, we provide not only competitive compensation, retirement benefits, health benefits, and work-life and wellness programs, but also leave programs, and career growth opportunities. For more information please visit the SiloSmashers website at www.SiloSmashers.com. SiloSmashers, Inc., is an Equal Opportunity Employer. Job Posted by ApplicantPro
Company:
Silosmashers
Posted:
December 26 2023 on ApplicantPool
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More About this Listing: Help Desk Technician
Help Desk Technician is a Customer Service Help Desk Technician Job at Silosmashers located in Washington DC. Find other listings like Help Desk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.
Help Desk Technician is a Customer Service Help Desk Technician Job at Silosmashers located in Washington DC. Find other listings like Help Desk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.