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Account Manager I
Location:
Fresno, CA
Description:
We are seeking to fill a key leadership role of Account Manager I, who will be responsible for coordinating all aspects of TPA client services, serving as the primary contact for internal and external customer inquiries and resolving issues and contributing to strategic planning and implementation of approved solutions to ensure optimum department performance. QUALIFICATIONS 1-3 years account management/client relationship experience in a health insurance or equivalent environment. Associate's degree preferred Finance experience preferred Must possess a valid drivers' license and proof of insurance CRITICAL SUCCESS FACTORS Success will require well-developed emotional and social competencies in these areas: Self-Confidence - Can diplomatically express views that may be unpopular. Decisive despite uncertainties. Self-Control - Composed, positive, clear thinking and focused under pressure. Conscientiousness - Organized and careful in work. Meets deadlines and commitments. Innovation - Open to new ideas, approaches, and information. Achievement Drive - Constantly strives to improve upon standards of excellence. Commitment - Makes sacrifices to meet goals. Believes in the group's core values. Initiative - Pursues goals beyond what's required or expected of them. Optimism - Persistent despite obstacles and setbacks. Expect success, not failure. Understanding - Senses others' feelings and perspectives, takes interest in their concerns. Service Orientation - Anticipate, recognize, and meets customer needs. Offers help. Influence - Can effectively persuade others. Communication - Deals with difficult issues. Listens well and seeks mutual understanding. Conflict Management - Diplomatic, tactful, able to de-escalate tense situations. Collaboration and Cooperation - Shares plans, information, and resources. ESSENTIAL DUTIES AND RESPONSIBILITIES Liaison between client and other company departments Assists as needed with new group implementation Intimate knowledge of each client's benefit plan Regularly explores ways to improve client's experience and reduce costs Preparing for and participating in employee orientation and open enrollment meetings Provides data reporting to clients and attends scheduled monthly/quarterly/annual meetings Strategizes with internal departments to address/resolve any client or process related issues Maintains contact with assigned clients on a regular schedule via phone, correspondence and in person to monitor and enhance service Implements new product offerings Consults with clients on regulatory issues affecting plan Coordinates carrier changes and terminations Capacity for one to five less complex clients Represents company at client, industry, or professional meetings/events Position requires travel and use of personal vehicle Other duties as assigned KNOWLEDGE, SKILLS & ABILITIES Knowledge of Santé policies, procedures and systems. Knowledge of TPA or related industry. Knowledge of broker/client practices as relates to these activities. Knowledge of public relations and client service strategies. Knowledge of computer program applications including MS Word/Excel and PC proficiency. Knowledge of proper spelling, grammar, punctuation and sentence structure to answer correspondence and prepare reports. Skill in planning, organizing, delegating and supervising. Skill in evaluating the effectiveness of existing methods and procedures and developing new ones in response to organizational goals and objectives. Skill in establishing and maintaining effective working relationships internally and with the public. Ability to handle multiple tasks in an organized manner. Ability to work within a budget. ARE YOU READY TO JOIN OUR TEAM? If you feel that you are right for this administrative position, apply now! We look forward to meeting you! ABOUT SANTE HEALTH SYSTEM Sante Health System is a Management Services Organization that serves multiple clients. "Sante" is the French word for health. Our name symbolizes our commitment to good health, progressive care, and leadership in our community. Sante is one of the largest healthcare claims and billing management companies in Central California. The strength of Sante is the extraordinary network of physicians, health plans, and other health service providers it offers the people of our valley. Sante coordinates with physicians, health plans, hospitals, and ancillary providers to ultimately benefit the patient in a managed care environment. Sante Health System provides numerous client services such as billing, claims processing, contracting, credentialing, finance, human resources, information services, marketing/communications, physician services, practice management, provider relations, quality improvement, and utilization management. Sante is celebrating over 25 years of dedicated service to the community. We deeply understand that we would not be successful in enhancing the quality of life of our patients without our incredible team. This is why we have created a work culture that is comprised of talented, driven, dedicated, innovative, and service-driven professionals. We provide competitive pay, excellent benefits including medical, dental, vision, and life insurance, 401k retirement plan, paid time off, and opportunities for advancement. Being part of our team is like being part of a big family. Join our team and make Sante Health System your home away from home. Hiring Range: $64,480- $85,000 ARE YOU READY TO JOIN OUR TEAM? If you feel that you are right for this administrative position, apply now! We look forward to meeting you! www.santehealth.net
Company:
Sante Health
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Account Manager I
Account Manager I is a Sales Account Manager Job at Sante Health located in Fresno CA. Find other listings like Account Manager I by searching Oodle for Sales Account Manager Jobs.
Account Manager I is a Sales Account Manager Job at Sante Health located in Fresno CA. Find other listings like Account Manager I by searching Oodle for Sales Account Manager Jobs.