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Access Center Specialist
Location:
Glassboro, NJ
Description:
Acenda Integrated Health is a health care organization dedicated to industry-leading prevention, treatment and wellness services compassionately delivered to ensure that every individual, family and community achieves their greatest potential Overview: The Access Center Specialist position requires an organized, customer-service driven individual to join Acenda's Access Center team, and help serve as the central point of contact for individuals, organizations, and providers accessing health and social services within our Agency. Services: Ensure high performance of programs and management of incoming program referrals, assessments, and inquiries. The Access Center Specialist work to triage calls, streamline requests while providing the highest level of customer service. This involves scheduling appointments, prioritizing a client's needs according to urgency, providing community resources to make sure people get the care they need quickly and appropriately. To qualify for this job you need to have the below minimum requirements and experience: High School Diploma required. Electronic Health Record experience preferred. Exceptional computer skills. To be successful in this position you must become able to do the following essential duties and responsibilities always: Functions within agency's policies and procedures as outlined in agency public documents. Operates according to established job expectations. Meets communication requirements as outlined in job expectations section below. Meets supervision requirements as outlined in job expectations section below. Meets program compliance requirements as outlined in job expectations section below. Meets customer interaction requirements as outlined in job expectations section below. Job Expectations Communication Requirements Communicates department or job-related concerns to supervisor and makes suggestions for improvement in an appropriate and timely manner. Communicates any performance concerns or training needs to supervisor in an appropriate and timely manner. Conducts self in a professional manner that positively reflects the agency culture. Demonstrates competent verbal communication with internal and external customers. Is attentive and responsive to customer needs in a helpful, supportive and timely manner. Works collaboratively with co-workers and agency staff to effectively communicate and problem solve. Department Compliance Requirements Follows department policies and procedures and encourages same in others. Operates conscientiously in accordance with agency budget. Completes and submits accurate written reports and documentation as assigned. Ensures quality and accuracy of written and verbal communications. Attends meetings and training within established time frames. Necessary Skills and Abilities Must demonstrate initiative, creativity, be dependable, reliable and work well independently. Must be able to exercise independent thinking and good judgment under all circumstances. Must be able to analyze work, set goals, develop plans and utilize time effectively and efficiently. Must regularly be able to see, speak and hear . Frequently required to stand, sit, walk, bend, use hands and arms and must occasionally lift up to 20 pounds. Must be sensitive, flexible and responsive to gender, race, ethnicity, socio-economic status, religion, age, sexual orientation or any other special needs as reflected in the ability to communicate with staff and/or clients. Assume an active role in agency events. Job Posted by ApplicantPro
Company:
Acenda Integrated Health
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Access Center Specialist
Access Center Specialist is a Nurse & Healthcare Access Center Specialist Job at Acenda Integrated Health located in Glassboro NJ. Find other listings like Access Center Specialist by searching Oodle for Nurse & Healthcare Access Center Specialist Jobs.
Access Center Specialist is a Nurse & Healthcare Access Center Specialist Job at Acenda Integrated Health located in Glassboro NJ. Find other listings like Access Center Specialist by searching Oodle for Nurse & Healthcare Access Center Specialist Jobs.