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Deposit Operations Manager (Ames)
Location:
Ames, IA
Description:
Summary: Provides overall direction to the operations department to ensure maximum customer service and appropriate control over the processing of all transactions to achieve the bank's strategic business objectives in a safe, efficient and effective manner. Reviews and monitors bank policies and procedures to ensure compliance with federal and state banking regulations. Oversees staffing to assure continuity, innovation and effectiveness in support of the bank's operational functions. Administers on-going relationships with third party vendors and service providers to maintain service levels. As a member of the bank team, is expected to be a leader in promoting high morale, in exhibiting positive attitudes toward customers and with fellow employees, instilling a sense of team spirit, and support company initiatives. Essential Duties and Responsibilities includes the following. Other duties may be assigned. Directs daily activities of Operations Specialist and Electronic Banking staff to ensure efficient and effective operations. Oversees proof operations, exception processing, NSF, ACH, customer adjustments, processing of in-clearing items, debit cards, and cash letters, wire transfer, internet banking, cash management, mobility, credit cards, maintenance verification and system updates. Monitors ACH operations to ensure files are sent timely and balanced daily. Ensures that properly trained staff, adequate controls, and appropriate procedures are in place to provide quality products, high customer service levels and will meet the needs of the bank in an innovative and proactive manner. Directs staff in a manner that promotes good public relations between the customer base, vendors and the bank. Assists with ensuring that the bank has operational systems and procedures which support current and anticipated needs for delivering financial service to customers. Confers with the CFO to jointly prioritize and develop specific plans and projects in support of the bank's operational needs. Assists in the implementation of new operational systems and upgrades/enhancements which support user groups throughout the bank in achieving their goals for operational efficiency and effectiveness. Serves as contact with third party vendors and service providers to assure that products and services are delivered as specified and upgrades/enhancements are implemented without disruption to support levels. Determines training needs for procedural changes; maintains core system parameters. Works with the CFO to assure that the bank has access to and is prepared to apply innovations in operational systems and support functions; recommends changes which match these to the bank's needs. Directs the use of statistical measures of operational work flow to monitor and control output quality. Assists with the establishment and implementation of the bank's operational processing contingency and disaster recovery plans. Assists with the development, implementation and monitoring of operational and compliance policies and procedures to assure compliance with all applicable laws and regulations. Maintains current knowledge base of compliance requirements and pending changes. Helps in the coordination and support of audits and examinations that involve the Operations or Treasury Management departments. Works closely with the Treasury Management department to develop legal forms, procedures, and customer communications and to ensure that customers are on-boarded and maintained in a pleasant, efficient and secure manner. Works closely with the Retail department to support deposit functions. Assists customers and bank personnel in problem resolution; communicates in a professional manner with clear emphasis on providing quality customer service and operational support. Completes special projects, and assumes additional responsibilities as needed, to include back-up for Operations Specialists. Adheres to all State and Federal Banking Regulations. Supervisory Responsibilities Directly supervises employees. Assists with the overall direction, coordination, and evaluation of this department. Assists with carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Interviews, hires, and trains employees; plans, assigns, and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Visionary Leadership - Displays passion and optimism; Inspires respect and trust; mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates. Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Prefer a Bachelor's degree (B. S.) from four-year college or university in business or related field. Minimum of five years banking experience in backroom operations with experience interpreting and implementing regulations and developing contracts. Desire previous backroom operations management experience. Language Skills Ability to read, analyze, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions and percentages. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have a strong knowledge of PC skills including Microsoft Word, Excel, and Outlook. Must be proficient in web-based applications and researching items on the web. Prefer knowledge of Fiserv systems. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand. The employee is occasionally required to walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. VisionBank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, medical conditions, sexual orientation, gender identity or expression, veteran and/or disability status.
Company:
Visionbank
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Deposit Operations Manager (Ames)
Deposit Operations Manager (Ames) is a Executive Operations Manager Job at Visionbank located in Ames IA. Find other listings like Deposit Operations Manager (Ames) by searching Oodle for Executive Operations Manager Jobs.
Deposit Operations Manager (Ames) is a Executive Operations Manager Job at Visionbank located in Ames IA. Find other listings like Deposit Operations Manager (Ames) by searching Oodle for Executive Operations Manager Jobs.