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JX22003904267 - Bilingual Customer Service Professional IV - Remote
Location:
Montreal
Description:
Pay Rate CAD 23 hourly Skills: #Customer Service #French Work Authorization: Canadian Citizen, Canadian Open Work Permit, Canadian PR Card Description Main responsibilities: Handling of inquiries by phone from our customers and financial advisors regarding accounts, products and procedures. Providing an outstanding customer experience, accurately and professionally Provide comprehensive information to callers, resolving most queries on the first call by researching information on resource systems Meeting productivity and quality objectives established by the department as well as Customer Experience Call Audits Qualifications/Skills: Previous Customer Service experience Punctuality and Attendance is critical Great attitude and high energy Empathy Always looking for ways to enhance the customers experience Have a desire to make a difference in a customers experience A desire to learn and grow in a dynamic global company Technical knowledge Navigation of software and multiple applications Attention to Detail Effective Listening Skills Ability to understand questions and/or to probe for additional information or clarification to gain understanding Questioning and Innovating Ability to multitask Ability to learn and apply new knowledge Able to work in a very structured environment Teamwork and collaboration Ability to work in a fast paced environment Able to accept regular coaching feedback and apply improvements suggested Assets: Background in a financial services industry Background in customer service Understanding of Investment products available to Canadian Investors (eg. RRSP, RRIF) #Bilingual Fluent in English and French (MANDATORY). Visit ListedBuy for more information.
Company:
Sonya M. Recruiting
Posted:
November 8 2023 on ListedBuy
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More About this Listing: JX22003904267 - Bilingual Customer Service Professional IV - Remote
JX22003904267 - Bilingual Customer Service Professional IV - Remote is a Other Art & Media Jobs Customer Service Representative Job at Sonya M. Recruiting located in United States. Find other listings like JX22003904267 - Bilingual Customer Service Professional IV - Remote by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.
JX22003904267 - Bilingual Customer Service Professional IV - Remote is a Other Art & Media Jobs Customer Service Representative Job at Sonya M. Recruiting located in United States. Find other listings like JX22003904267 - Bilingual Customer Service Professional IV - Remote by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.