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Job J

Trainer

Posted on Oodle - Over 4 weeks ago

Company:: Acscareers

Industry:: Education & Training

Location:: Atlanta, IL

Features & Description

Essential Job Duties and Responsibilities:

• Conducts new hire telephone Customer Service training classes, continually adjusting class curriculum as necessary to account for new policies and procedures.
• Conducts Email training classes continually adjusting class curriculum as necessary to account for new policies and procedures
• Conducts additional client specific training and skills based refresher training classes with existing employees continually adjusting class curriculum as necessary to account for new policies and procedures
• Maintains and updates training manuals and supporting materials
• Evaluates trainee performance and provides updates to supervisors and managers
• Assists operations as necessary by monitoring agents calls and coaching for improvement

Required Knowledge, Skills and Abilities:

• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to communicate verbally and in writing as demonstrated through the interview process
• Ability to work overtime, weekends, and holidays

NOTE: Applicants will complete a written documentation exercise.

Finalists for this position will be required to prepare and deliver a presentation on a pre-determined subject.

Position Preference:

• Experience as classroom instructor
• Curriculum design experience
• College degree or related experience
• MESSENGER, MAGIC, MIRAGE, COSMO, OASIS systems knowledge
• Strong computer skills and experience working with the following software programs: Microsoft Word, PowerPoint, Excel, Publisher

Interested candidates can forward their resume to info@acscareers.us with subject line 'Jobid # acsccsfy14100919'

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