Seasonal Customer Experience Associate, Old Navy | Retail Jobs in Foothill Ranch | Seasonal Customer Experience Jobs

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Seasonal Customer Experience Associate, Old Navy

Posted on Classifieds for MySpace - Over 4 weeks ago

Company:: Old Navy, Gap

Location:: Foothill Ranch, CA

Features & Description

The Customer Service Associate drives results and enhances the customers experience by providing exceptional service that supports Old Navy's Service Vision. The Customer Service Associate upholds the standard of Friendly, Available, and Quick on the Sales Floor, Fitting Room and Cashier Work Centers. The Customer Service Associate's #1 priority is the customer. The Customer Service Associate is committed to offering the customer Friendly, Available and Quick service in all aspects of their shopping experience. The Customer Service Associate drives sales through acknowledging customers, responding to customer cues, supporting other customer service team members and working quickly. The Customer Service Associate is responsible for offering and educating customers on the benefits of Old Navy Card. The Customer Service Associate maintains a neat, clean and organized working and shopping environment. The Customer Service Associate may be assigned to work on the Sales Floor, Fitting Room, or Cashiering Work Centers.

•Indicate availability to the customer by facing the front of the department
•Acknowledge and greet the customer within ten feet of entering the area
•Assess needs by responding to customer cues
•Acknowledge additional customers and set expectation for service
•Offer solutions for out of stock items (alternate item, OLDNAVY.com)
•Educate customers on the benefits of Old Navy Card
•Prioritize assisting customers over other tasks.
•Work quickly without pressuring customers to rush, be respectful of customers time.
•Support cashier and fitting room as immediate backup.
•Maintain neat, clean and organized sales floor through organizing, hanging and folding merchandise.
•Compliance with all Old Navy policies and procedures.
•Acknowledge customers - Greet them with a smile
•Follow up with customers to see if they need additional assistance.
•Offer additional sizes styles or colors to increase sales levers.
•Clean fitting room area and maintain go backs to Old Navy standards
•Offer and explain Old Navy Card
•Acknowledge additional customers and set expectations for service
•Prioritize assisting customers over other tasks.
•Compliance with all Old Navy policies and procedures.
•Acknowledge customers- greet them with a smile
•Follow all cash handling procedures per company guidelines
•Prioritize cashiering over Sales Floor tasks - open new registers to minimize wait time
•Acknowledge additional customers in line.
•Offer and explain Old Navy Card.
•Work efficiently to speed up checkout
•Thank customer and invite the customer back
•Compliance with all Old Navy policies and procedures.

Qualifications

•Demonstrated time management and organizational skills
•Proven written and verbal communication skills
•Demonstrated passion for extraordinary customer service
•Attention to detail.
•Ability to prioritize tasks
•Retail experience preferred.
•Ability to effectively communicate with customers and store personnel
•Lift and carry up to 50 pounds
•Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolong standing, twisting, stooping, squatting, climbing
•Ability to work with/ around cleaning chemicals
•Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts.

Please apply at www.gapinc.com/storejobs

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