Sales Manager | Sales Jobs in Maitland | Sales Manager Jobs

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Lynn Providence

Sales Manager

Posted on WFTV Classifieds - 2 weeks ago

Company:: Global Travel International

Location:: Maitland, FL

Features & Description

Oversee the Membership Sales Department and ensure the profitability of its operation by meeting and exceeding the objectives set forth by senior management. Lead the sales and customer service functions for inbound/outbound telemarketing leads. Direct sales and service efforts for GTI. Increase membership sales and increase revenues by offering up sell products to existing members. and product Upsells.Responsible for the Sales, Customer Service and referrals for GTI membership programs.

Establish and manage goals and performance standards to ensure profitability and growth of Membership Sales/Service and Travel Sales/Service. Track and analyze sales data on calls and revenue.

Perform sales forecasting (CPH, SPH average talk time) and staff accordingly to ensure achievement of Sales and Service goals while managing inbound and outbound telemarketing efforts.

Develop Sales & Service strategies that include performance matrices, incentive plans and reward programs that motivate the team and result in the achievement of individual and team revenue goals and productivity while improving team morale.

Establish an effective team structure and implement performance accountability that create optimal efficiency for to teams reach their performance matrices daily, weekly and monthly.

Supervision and team development include daily call monitoring, coaching and mentoring to improve sales performance and to ensure the on-going professional development of team members. Follow and update GTI’s Quality Assurance guidelines to improve the level of customer service offered on every phone call.

Responsible for Call Center schedules including: hours of operation, phone coverage, call routing etc.

Perform administrative duties including: interviewing, hiring, systems training, sales and customer service training, disciplinary actions, and termination’s within the guidelines set forth by Human Resources.

Develop lead generation strategies through various channels. These channels may include, but are not limited to traditional means, list brokerage, and promotional partnerships.

Develop and provide direct response marketing messages that contribute to the team’s success.

Provide feedback on sales promotions/products offered by Global Travel International, to include prices and duration of promotions.

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