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Pressbox Support Specialist | Customer Service Jobs in Atlantic | Support Worker Jobs

Pressbox Support Specialist

Posted on Oodle - 3 weeks ago
Company:
Acscareers
Location:
Atlantic, IA

Features & Description

Job description:

The successful candidate for Pointstreak’s position of Customer Support Specialist will be primarily responsible for the adoption and customer support needs of Pointstreak’s Texas based customers. The Customer Support Specialist will report directly to Pointstreak’s Customer Support Manager and will be given the responsibility of maintaining a high degree of customer satisfaction by rapidly responding to customer inquiries and executing customer support duties.

Qualifications & Skills:

* Must be a team player, willing to contribute to the benefit of the entire team.
* Demonstrated proficiency at customer service and support.
* Extremely well-organized and able to multitask.
* Polite and friendly phone manner.
* Extremely comfortable with computers, software and web-based technologies.
* Self-starter, fast learner and self-manager.
* Knowledge of football and other sports.
* Knowledge of Microsoft Word, Excel & Outlook.
* Knowledge of basic network troubleshooting an asset but not necessary.
* Must speak and write fluent English, Spanish is a benefit.

Duties & Responsibilities:

* Ensure adoption and implementation of the company’s real-time statistical products.
* Provide front line customer support of the company’s real-time statistical products.
* Assist customers to achieve smooth transition to and operation of the PSI system.
* Assess, analyze, and remedy customer issues.
* Manage Pointstreak’s support phone line and support email to promptly assist customers and users with questions, problems and customer service as it relates to the THSCA Pressbox initiative.
* Answer the customer support line during and occasionally after work hours.
* Maintain Pointstreak’s reputation for fast customer support through professional, friendly and responsive customer service.
* Perform administrative and support tasks as delegated by company Vice Presidents.
* Maintain and update internal company systems.
* Assist with the set-up, training and ongoing support of new customers.
* Supervise and coordinate part-time employees.
* Instruct and guide customers in the use of various product features.
* Participate in the coordination and scheduling of training sessions.
* Occasionally provide input to technology department for product improvements and development.

Work Environment:

* Initial work schedule for CSS position will be determined, Monday to Friday plus one weekend per month of flexible “on call” Tier 1 support duty. This work schedule is subject to change if deemed necessary by management.
* Pointstreak is a 24 / 7 / 365 service provider; therefore, this CSS position does require some weekend, holiday and after-office-hours duty.


Interested candidates can forward their resume to info@acscareers.us with subject line 'Jobid # acsccsfy14100914'
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