Need Customer Service Reps ASAP | Customer Service Jobs in Austin | Customer Service Representative Jobs

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Lisa Marie Alvarez

Need Customer Service Reps ASAP

Posted on AmericanTowns.com Local Classifieds - 4 weeks ago

Company:: Chasesource

Location:: Austin, TX

Features & Description

Bilingual/Non Bilingual Customer Service Representatives Needed in North (Roundrock)/South Austin
Position Summary
Under moderate supervision of the Customer Service Supervisor or other supervisory/management level position within the facility, is responsible for ensuring customer satisfaction by providing customers with courteous, professional and efficient service at all times.
Primary Duties and Responsibilities
1. Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor or Manager in a courteous manner.
2. Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested.
3. Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations.
4. Complies with all appropriate policies, procedures, safety rules and regulations.
5. Performs related duties as assigned.
Experience and Education Requirements:
Entry level positions, 6 months to 1 year customer service experience strongly preferred.

Minimum Skills, Knowledge and Ability Requirements
1. Strong customer service skills
2. Strong interpersonal skills
3. Good decision making skills
4. Good analytical skills
5. Ability to communicate effectively both orally and in writing
6. Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
7. Strong organizational skills; attention to detail
8. Basic knowledge of Microsoft Word, Excel and typing.

Please e-mail your resume to lalvarez@chasesource.com. You can also fax your resume to 713-874-5825. Phone: 713-874-3049.

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