Field Service Technician | Sales Jobs in Philadelphia | Field Service Technician Jobs

jen.glaze@rightthinginc.com

Field Service Technician

Posted on Oodle - Over 4 weeks ago

Company:: Lexmark

Location:: Philadelphia, PA

Features & Description

Lexmark International, Inc. (NYSE: LXK) is a global Fortune 500 company that makes it easier for businesses and consumers to move information between the digital and paper worlds. In doing so, we are guided by a simple vision: Customers For Life. Since our inception in 1991 as a spin-off of IBM, Lexmark has become a leading developer, manufacturer and supplier of printing and imaging solutions for offices and homes. Lexmark's products include laser printers, inkjet printers, multifunction devices and associated supplies, services and solutions. People who like to work in a challenging and fast paced environment thrive at Lexmark.

Location - Philadelphia, PA

Working in assigned territory, is responsible for the overall remedial and scheduled service support of Lexmark KEY/DFM & other Lexmark accounts. Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.

RESPONSIBILITIES:
• Respond to dispatched service calls in assigned territory within Customer SLA commitments
• Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications
• Effectively schedule calls to manage SLA requirements across assigned activities
• Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure
• Assist customer with any reported issues or questions on Lexmark product(s) or offerings
• Train Customer on appropriate usage of Lexmark product & features
• Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
• Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts returns and tracking
• Manage local part inventory and ensure accurate tracking of inventory levels and transactions.
• Present a positive image through proper attire, communication skills and personal grooming.

ADDITIONAL RESPONSIBILITIES:
Assumes other special activities, responsibilities, and special projects from time to time as directed.

EXPERIENCE AND SKILLS:
•3-5 years in field service or customer support (must be experienced in output/printing/copier repair Industry). Experience servicing Lexmark equipment is preferred.
•Strong electro-mechanical aptitude
•Must be able to lift up to 60lbs (ie printers)
•Able to work overtime, as needed
•Clean Driving Record (will be driving extensively throughout the territory)

Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now at www.lexmark.com/employ

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