e-commerce Apps. Support Mgr. Analyst--$45-$50 hr.--1099 | Technology Jobs in Dallas | Analyst Jobs

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Matt

e-commerce Apps. Support Mgr. Analyst--$45-$50 hr.--1099

Posted on Oodle - 3 weeks ago

Company:: Focal Point

Location:: Dallas, TX

Features & Description

Our task is to drive more traffic, of higher quality, to our customers every single day. We do it through technology and engineering, by creating efficiencies and measuring everything we do. The results speak for themselves.

THE POSITION

The Manager/Analyst will be responsible for ensuring the successful operation of ecommerce applications in a high availability web delivery environment while working closely with software development and other teams to facilitate new releases, technical improvements and operational implementation processes. This is a “hands on” role and in addition to some supervisory responsibilities.

RESPONSIBILITIES
Maintains operating environment for the application Infrastructure services platform.
Proactive management and monitoring of the application infrastructure
Controls change management activities for all data center components to include scheduling and performing maintenance window system changes, personnel management, infrastructure patches / fixes, customer notification and change management process development and adherence.
Responsible for organizing, creation and maintenance of the computer operations documentation.
Supports higher levels of management in data center planning and expansion to include selection of geographically dispersed locations, redundancy solutions, load-balancing technology and data replication.
Works in conjunction with internal business units to coordinate all customer requests and problem reports to closure.
Creation of IT processes or providing input to process improvement projects required
Responsible for developing and rolling out IT processes and methodology
Development, implementation, and monitoring of Key Performance Indicators (KPI) and Service Level Agreements (SLA)
Works with internal customers and other IT members to create internal SLA’s
Must be able to give clear direction and delegate accountability across the team
Responsible for recruiting, hiring, training, evaluating and developing staff in all areas of responsibility as well as managing staff performance both negative and positive.
Design and maintain DR plans for identified systems
Other duties and projects as assigned.

QUALIFICATIONS

Minimum 8 years related professional experience, including 5+ years progressive responsibility for management/high level analysis of IT operations functions within an ecommerce or web hosting environment, including experience in managing and directing a highly skilled engineering team.
Must have expert knowledge of ecommerce or website hosting, DNS, CDN and or related technologies.
Must have expert knowledge of database architectures, .NET application servers, IIS Web Servers and Internet Security (PCI experience a plus).
Must be highly skilled with automated code deployment (build management) technologies and techniques.
Must be highly skilled with application monitoring technologies and techniques.
Ability to instill confidence in clients; able to solve their problems and issues while keeping the goals of IT, the project and OT in mind
Knowledge of Microsoft Web development tools and technology a plus.
Experience with web based technologies to include: load balancing, IIS web server farms and other related technologies.
Experience with Windows Server, Network and SAN technologies, including high availability operations, product selection and high-level architecture.
Experience in resource management and reporting. This will include Expense and Capital budgets, system and staff planning.
Formal project management training a plus.
Experience with ITIL or other established Information Technology methodology required
B.S. degree in computer science, engineering or related field preferred

Matt Triana
Technical Recruiter
Focal Point Corporation
214-691-9494
matt@focalpointcorp.com

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