Customer Support Agent - Sprint | Customer Service Jobs in Charlotte | Customer Support Specialist Jobs

Anthony Sereno

Customer Support Agent - Sprint

Posted on FoxCharlotte Classifieds - Over 4 weeks ago

Company:: Sprint

Location:: Charlotte, NC

Features & Description

Thanks for expressing an interest to become a part of our Sprint family!

Please review the Job Description below for our Charlotte Call Center to see if it is the perfect fit for you.

Sprint Customer Service Specialists take inbound calls from new or existing customers to activate or update accounts, assist with billing inquiries, and handle service or equipment issues. In addition to providing excellent customer service, Sprint Customer Service Specialists update and educate customers on the value of Sprint products and services while suggesting and selling new Sprint products or services to fit their needs.

Our benefit package includes:

-401k plan/Stock purchase plan

-Choice of medical coverage

-Flexible spending accounts

-Monthly incentive program

-Free unlimited cell phone service for employees.

For this call center position, we have the following minimum requirements:

At least 18 years of age and legally eligible to work in the United States.
At least 1 year of Professional Experience in a Sales or Quota-Driven Environment, such as a call center.
Must be able to attend a ten week mandatory training program.
Flexible and able to work any shift between the hours of 7:00am to 1:00am.
Willing to upsell a Sprint product or service on every call.
Proven Customer Service skills in a challanging or complex environment
Proven record of sales success including the ability to quickly identify core customer needs and persuasively present solutions
Successful background in an environment requiring simultaneous listening, interpreting, typing and computer use skills
Proven ability to work successfully in an environment requiring strict attendance
An ideal call center candidate will possess:

The ability to navigate through up to 10 different computer screens while delivering exceptional customer service.
A prvoven history of success in meeting metrics and goals in a past position is extremely beneficial.
A high level of commitment for development.
Enjoy solving problems and working in a metric driven environment.
Flexibility to work till midnight or 1:00 am.
The ability to type and talk at the same time.

If interested in finding out more, please send an email to Anthony.Sereno@Sprint.com

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